I have never left a bad review before but The Springs was awful. The only good thing about it was the location. We had NO hot water the first day and couldn't shower. Other guests said it had been that way for a few days. Even if we had hot water, we had to ask them to clean the bathtub because the drain was filled with hair and junk, not the plumbing or pipe itself, the actual bathtub drain. It was 80 degrees but there was no AC. The rooms are not individually heated or cooled and the staff said they couldn't turn on the air conditioner. The "mountain side view" was a view of rocks above the parking lot filled with trash. It had no sound proofing at all. You could hear every door nearby closing, the tv in the neighboring room, and the even though we were on the 7th floor we could hear people talking in the parking lot and the trash truck woke us up at 6 one morning. Their service was not very good and I'm not sure a manager even exists because no matter how many times we asked to speak to one they were never there and noone knew when she would be. They told us they were giving us a 20% discount when we checked out because of the problems but only gave us 10%. We've called about it twice now and I still haven't been able to speak to a manager, but they are "looking into it". It took us three calls to book the spa because apparently only one person can book appointments and she was never there and even though they promised to call us back it was after our third day of calling. The restaurant just says "open until close" which is apparently early because they were closed before 10 on Friday and Saturday night of Spring Break weekend. Everything else we did there was good, but avoid this hotel. Try The Arlington if you want historic, but one of the modern hotels a little further off would probably be better. We were not the only ones with problems. When I went to he front desk to complain there were two other very unsatisfied guests already there with their own complaints. I would really avoid The Springs.
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- Also Known As:
- The Springs Hotel Hot Springs
- The Springs Hotel And Spa
- Springs Hotel Hot
- Downtowner Hotel Hot Springs