We've stayed at this hotel "under previous ownership" for 5+ years and always had an acceptable stay. This time 4-5-13 thru 4-8-13 was the worst travel experience we've had.
1. NO hot water - their explanation was they'd rent 90% of their rooms and it wasn't their fault.
2. excess noise after 10:30 pm
3. Wi - Fi off more often than on
4. poor housekeeping
5. no front desk service after 8 pm
6 no manager on duty after 5 pm or Saturday & Sunday
7. the desk service was flippant and rude.
8. Vending machines were out of order.
9. on site restaurant was closed.
10 beds were worn out and uncomfortable.
11 overall decor was shabby (peeling paint, stained carpets, peeling wallpaper)
12. TV was CRT and quality unacceptable.
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- Also Known As:
- The Springs Hotel Hot Springs
- The Springs Hotel And Spa
- Springs Hotel Hot
- Downtowner Hotel Hot Springs