The lobby is very misleading with its beautiful marble and waterfall. Should have turned around and found something else when 2 people in front of us had reservations and they mysteriously lost them and had to park behind the hotel in a not so safe place and walk back to the hotel. Didn't feel safe in the elevator going up to the 8th floor where we was Spose to have a view of the city but got a view of dumpsters and vehicles. Walk into the room where the smell of mold hit u in the face and there was burn marks all over the carpet and several spots on the floor that had been patched with different pieces of carpet. Walk in the bathroom finding urine in the toilet. Cheetos crackers and no telling Wat else was under the edge of the bed. Took a shower and stood in a foot of water cause the drain was clogged and the water went from cold to scalding hot was never just warm and comfortable. After no sleep and very irritated was checking out and had to wait for employee to get done with her complaining cell phone call to I'm guessing a family member about having to work on sunday. I will never stay here again and I wouldn't recommend anyone else to either!!!
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- Also Known As:
- The Springs Hotel Hot Springs
- The Springs Hotel And Spa
- Springs Hotel Hot
- Downtowner Hotel Hot Springs