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“Great Place to Stay”

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Embassy Suites by Hilton Hot Springs
Ranked #3 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Reviewed 13 May 2013

We stopped and stayed one night and the hotel was great Rooms were nice, clean and beds comfortable. Good location, staff was very nice and helpful with directions. Breakfast was good with a good selection of choices. Would stay again when in the Hot Springs Area

  • Stayed: May 2013, travelled as a couple
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Thank miabur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 15 May 2013

Thank you for the very nice review. We very much appreciate the time you took to share your 5 star experience on TripAdvisor. We are very pleased that you enjoyed your clean and comfortable suite as well as our complimentary cooked to order breakfast and the service provided by our team members. We hope to be of service to you again soon.

Sincerely,

Kurt Schatzl
General Manager

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1,057 - 1,063 of 1,364 reviews

Reviewed 7 May 2013

Never mentioned at time of check in that there would be an early check out penalty . The Hotel puts a note on the backside of the room key as their way of disguising the practice. Nailed me for $75. Even the Hilton Corp feels it was boguswhen I called to complain, but could offer no help. I am still fighting the charge but expect nothing positive to result

  • Stayed: April 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
2  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 15 May 2013

I appreciate your review of your recent stay at our hotel. Feedback from our guests is helpful to us in pinpointing areas that need improvement. In this situation it is clear that our Guest Service Representatives need to be more thorough in confirming the departure date during the check-in process so that any necessary adjustments can be made and unnecessary anguish avoided at check out time. I am glad that we were able to resolve this matter and I offer my sincere apologize for any inconvenience that was caused.

Thank you again for the feedback and if there is anything I could further assist you with, please feel free to conact me.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 6 May 2013

I love this hotel. Everything from the amazing breakfast buffet to the smiling shuttle drivers was a 10 out of 10. I stayed 3 nights during a very busy convention, and these guys never missed a beat. My room was always clean, the staff was always friendly, and the showers were always hot. I will definitely be returning. The only problem that I had was that the fitness center is tiny and two of the three treadmills were not functioning. I know that doesn't matter to most people so I won't count that against them, but just for the record, if they are going to advertise a fitness facility, they should at least try to maintain one. At any rate, I just went out and ran around the city, which was probably better anyways!

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Zach C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 14 May 2013

Thank you so much for taking time out to share your positive experience with TripAdvisor. We are very gratified to know that our efforts to take care of your convention were successful and appreciated. I will be sure to share your compliments about our shuttle team to our bellmen. They are led by our smiling Bell Captain Phillip. Phillip has done a great job for our hotel over the last five years and we regret that next month he will be leaving us to return home to Las Vegas. We will miss him. I do apologize that two of our treadmills were not operational when you tried to use them. They are all operational now and your comments are a good reminder for us to check them more often. One of the treadmills only needed simple fix of a stuck on/off switch. We do hope you will return soon, whether for a convention or just to enjoy all there is to do in Hot Springs National Park.

Sincerely,
Kurt Schatzl
General Manager

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Reviewed 6 May 2013

My husband and I have stayed at Embassy Suites in Hot Springs on numerous occassions. We love the southern hospitality and graciousness of the entire staff. Both he & I have travelled all over the US on business and have stayed at several Embassy Suites but non compare the one in Hot Springs.

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Arvetta E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 14 May 2013

Thank you so much for the five star review. We sincerely appreciate the time you took share your positive experience with TripAdvisor. We are very pleased that you enjoyed the genuine hospitality provide by our team and we appreciate the great complimented that you expressed.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 5 May 2013

Everything about the hotel was top notch. All ammenities were fantastic. Only complaint is charging $10/day for internet access. Even low-end hotels offer free internet access. Overall, the stay was good. The breakfast is excellent, and the manager's reception was classy.

  • Stayed: April 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Tiffany M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 15 May 2013

Thank you so much for sharing your experience with TripAdvisor. We appreciate all the feedback we recieve and do our best to follow and work to improve our product and service every day. We are very pleased that you enjoyed the hotel, the team's service and our complimentary cooked to order breakfast and complimentary evening reception. Keep in mind that we do offer free Wifi in all of the public spaces in the hotel including the Atrium, Bistro 400, Cascades Piano Bar as well as the pool area, fitness center and Spa Botanica. AT&T internet customers also receive complimentary Wifi in their suites. We just recently completed a $200,000 upgrade to our internet infrastructure and increased our monthly internet operating expense by 300% to insure we are doing our best to keep up with the growing demand for bandwith and that we are offering a quality and valuable service. Thank you again for the review and for being our guest.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 30 April 2013

Staying at Embassy Suites Hotel was a great experience. Every person working for the hotel was pleasantly friendly and helpful. The hotel was extremely clean. The food was very good in the restaurant and the complimentary breakfast. The shuttle service was much appreciated. We used it several times to get back to the hotel after dinner downtown. It was nice to have a ride back to the hotel rather than walk in the cool, windy evening weather. I expected having a good experience staying at Embassy Suites Hotel considering that it is a Hilton owned establishment. I wasn't disappointed. To anyone staying in Hot Springs, I recommend Embassy Suites Hotel. It is a bit more pricey that other hotels in the area, but remember, you get what you pay for.

  • Stayed: April 2013, travelled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Carey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 3 May 2013

Thank you very much for sharing your experience with TripAdvisor and thank you for staying with us. We are very happy that you enjoyed all that our hotel and team have to offer and that you recognize the excellent value that Embassy Suites offers. We hope to be of service to you again soon.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 29 April 2013

It was a good stay, but not a great one. There were many very nice things about the Embassy Suites, but there a few things that kept this from being a 5 star review.

The hotel has a running water feature on the ground floor that provides a nice ambience but is also probably responsible for the moldy/musty smell in the lobby. Not very appetizing at breakfast. The hotel is on the pricier side, and while the Super 8 charging $55 a night provides free wi-fi, the Embassy Suites at $169 a night does not--it's $10 a day. They provide free wi-fi in the lobby, so the seating area always had several people on their laptops and tablets. We found that our room was directly over the lobby, so we were able to get the free wi fi. There is no exhaust fan or heat light in the bathroom, so no primping immediately after your shower. I'm not an excessively large person (135 pounds), but when I sat on the toilet with the lid closed, the lid was so thin that it buckled under me. I wouldn't have expected such flimsy fixtures in the Embassy Suites.

On the good side, every employee we ran into was cheerful and helpful. The breakfast was great, with made to order omelets and pancakes every day. Many juice options, and fountain drinks were available as well. They also had free appetizers and wine every evening which was a nice little surprise.

  • Stayed: April 2013, travelled as a couple
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Thank evileen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 3 May 2013

Thank you for all the specific feedback regarding your recent visit to our hotel. We appreciate all the feeback we get from our guests and we are sure to follow up specifically in an effort to continuously improve our guest's experience. We will be sure to address the musty odor near our waterfall and be sure to check all the bathroom exhaust vents for proper operation. We hope you try us again in the near future and offer us the opportunity to earn a fifth star. Thank you again for the time you took to share your experience on TripAdvisor and thank you very much for the opportunity to be of service to you.

Sincerely,

Kurt Schatzl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Region: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#4 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range: £111 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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