We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great property, but 'pet friendly'”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Embassy Suites by Hilton Hot Springs
Ranked #2 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Reviewed 19 October 2013

This hotel is in a great location, walking distance to bath house row. the rooms are very spacious and nice. only issue is with the carpets in the common areas being very stained, past ready for replacement. The problem I had was that the dog show was at the convention center and there were dozens of dogs going through the lobby causing the hotel elevators and lobby to smell doggy. I have allergies, so this was most unwelcome. I understand that this show only goes there once every few years, so you likely will not be there at the wrong time.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FrequentHotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 21 October 2013

Thank you for being our guest and thank your for sharing your comments on TripAdvisr. We appreciate the 4 star review and look forward to earning 5 stars on your next visit. We are pleased to report that in less than 2 months we will commence renovations that will replace 8 floors of public area carpeting with more to follow in 2014. Our team does welcome and enjoy or four legged guests and we do agree that events like the Dog Show at the adjacent convention center do not occur very often. Thank you again for your comments. We look forward to the opportunity to be of service to you in the future.

Sincerely,

Kurt Schatzl
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,319)
There are newer reviews for Embassy Suites by Hilton Hot Springs
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

925 - 931 of 1,319 reviews

Reviewed 18 October 2013

This hotel is pretty much what you expect from an Embassy Suites property. Rooms are nice; Breakfast is great. This hotel connects to the convention center so it is very convenient when attending events there. Also, has a nice spa on site.

Stayed: March 2013, travelled solo
Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 21 October 2013

Thank you for your recent review of your spring visit to our hotel. We appreciate the time that you took you share your pleasant experience on TripAdvisor. We are pleased that you enjoyed your spacious suite, our complimentary breakfast,our very own Spa Botanica, and our location attached to the Convention Center and Summit Arena. We look forward to being of service to you again in the future.

Sincerely,

Kurt Schatzl
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2013 via mobile

Stayed here for two nights as a stop over from Memphis to Dallas to do some fishing while the wife went to a bath house.
The staff when checking in were very polite and gave us a room on the 9th floor. Firstly, the 3 glass lifts were fantastic and gave a great view off the superb lobby.

The room was very spacious, with 2 tv's with a good selection of hd channels and a microwave, coffee machine, fridge. The wife loved the Crabtree and Evelyn toiletries (9/10 for the shampoo and conditioner). The only criticism of the room was that it was a tiny bit musty but that was easily fixed by opening the window for a short while. The broadband was quite slow, only clocking in at 1mb and costing $10 (per device!!) for 24 hours access.

There is a manager's reception with drinks and snacks from 5:30 to 7:30 which was excellent (draft beers and spirits) and the staff were very friendly. Breakfast was superb with omelettes made to order and lots of other selection.

Overall a superb experience.

Stayed: October 2013, travelled as a couple
Thank gunn0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 18 October 2013

Thank you choosing our hotel on your recent trip and thank you for the superb five star review. We appreciate the time you took to provide TripAdvisor and our hotel your comments. We are very grateful for your business and your kind words.

Sincerely,

Kurt Schatzl
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2013

My stay here was wonderful. I am a Hilton Gold and they put me in a corner suite. Everything was clean and fresh. I was speaking at a conference in the adjacent convention center, with a covered walk way. The breakfast was great and the servers were attentive. I ate in the restaurant hotel both nights and my food was good. SAD that people do not know how to leave a couple of bucks for a tip for the free amenities they offer. It is embarrassing to me, as I travel all the time and tip those who serve. They run a shuttle, to area attractions, but I did not use it. I would certainly stay here again!

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank motherjanegoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 14 October 2013

Thank you for staying with us and thank you for the nice review. We value all the feedback we receive and none of it more that from our valued HHONORS guests. I am pleased that you enjoyed the complimentary upgrade to the larger corner suite as well as the food and beverage offerings at breakfast and in Bistro 400 for dinner. Thank you again for taking the time to share your experience. We sincerely appreciate it.

Kurt Schatzl
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2013

I had an extremely enjoyable stay at the Embassy Suites. This hotel lobby is lovely and inviting. The staff very friendly and helping. Check-in and check-out was handled quickly and efficiently. The rooms are clean and spacious. The beds are comfortable and the environment quiet which provided for a good night's sleep. Shuttle service is available to popular attractions. I had a wonderful stay and highly recommend this hotel.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 14 October 2013

Thank you very much for staying with us and thank you also for sharing your very enjoyable stay with TripAdvisor. We are very pleased that all aspects of your stay met your expectations. I will be sure to share your review with our team as a regular reminder that each and everyone of us make a difference in shaping our guest's experiences. We hope you will come back and stay with us again soon. We would love another opportunity to be of service and to earn another five star review.

Sincerely,

Kurt Schatzl
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2013

Hotel needs an overhaul from decor to cleaning. There are so many other spa/hotel choice in the area that are right in the historic district that are more cost effective. Manager's reception snacks were low-budget

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank carolinagirls3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 10 October 2013

Thank you for staying with us and thank you for taking your time to share your review. I am sorry that your experience was not up to Embassy Standards. We are very committed to your comfort and complete satisfaction and it is very disappointing to us when we fall short. We do consider all of the feedback we receive very seriously and include that feedback in our planning process. We do have some renovations that will begin within the next 60 days and then more to come in all our suites in 2014. We are committed to remaining a top rated Embassy Suites Hotel.
Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! We hope that you will try with us again soon so that we can demonstrate our commitment to your comfort and satisfaction.

Sincerely,

Kurt Schatzl
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

Just here one night on business. I would describe it as a typical Embassy Suites. Checkin was easy and the front desk person was very friendly and helpful.

Room was clean and comfortable. Even though it was the beginning of October, it was still 88 degrees outside and the a/c in the room didn't seem to be able to keep up. Room did get comfortable after the sun went down.

Only complaint would be the breakfast in the morning. Ordered an omelet and it was the worst that I have ever had at an ES. (This was about the 30th ES that I have stayed at). I was happy to see that the fruit appeared to be fresh as opposed to coming out of a package, but the watermelon was so over ripe that it wasn't edible. One sip of the coffee and that was enough for me. Noticed that there were lots of almost full cups of coffee left on tables.

This is definitely one of the better hotels in Hot Springs, but my suggestion would be to go somewhere else for breakfast.

Stayed: October 2013, travelled on business
1  Thank Jclassvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 10 October 2013

Thank you for being our guest and thank you for the review. We appreciate all the feedback we receive from our guests, including the constructive criticism. I am sorry that your breakfast experience was not up to our standards and we will be sure to follow up with our breakfast team and strive to deliver the best possible product. We have listened to comments about the coffee we serve and I am pleased to report that we have signed an agreement with a new supplier and our new coffee and equipment should be in place within the next 30 days.

Thank you again for review. We hope that you will try us again soon. We would welcome an opportunity to be of service to you again and earn a 5 star review.

Sincerely,

Kurt Schatzl
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hot Springs hotels
6.1 mi away
Lookout Point Lakeside Inn
Lookout Point Lakeside Inn
#1 of 45 in Hot Springs
899 reviews
0.7 mi away
The Waters
The Waters
#7 of 45 in Hot Springs
70 reviews
0.3 mi away
The Hotel Hot Springs
The Hotel Hot Springs
#5 of 45 in Hot Springs
359 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Comfort Suites Hot Springs
Comfort Suites Hot Springs
#4 of 45 in Hot Springs
478 reviews
3.9 mi away
Holiday Inn Express & Suites
Holiday Inn Express & Suites
#10 of 45 in Hot Springs
159 reviews
3.6 mi away
Courtyard Hot Springs
Courtyard Hot Springs
#6 of 45 in Hot Springs
218 reviews
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Hot Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Region: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Business Hotel in Hot Springs
#5 Family Hotel in Hot Springs
Price Range: £124 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com, Cancelon, HotelQuickly, 5viajes2012 S.L., Evoline ltd and getaroom.com so you can book your Embassy Suites by Hilton Hot Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing