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“Anniversary Getaway!!”

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Embassy Suites by Hilton Hot Springs
Ranked #3 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Reviewed 5 November 2013

This was my second time to stay at this hotel and we loved it!! Check in and check out was great. Pretty much everyone on staff that talked to us were friendly and super professional. Breakfast and manager's reception were awesome, we felt like royalty!! We used the pool and hot tub and had it all to ourselves which was an added perk! Also loved that you could get a massage without leaving the hotel. Wish the price was a little cheaper of course, but you definitely get what you pay for, and we are planning on coming back next year! We had a corner suite and it was very spacious with a nice view.

Stayed: September 2013, travelled as a couple
Thank cofayefo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 6 November 2013

Thank you once again for being our guest and thank you for the five star review. We are very pleased that you enjoyed the regular Embassy Suites amenities such as the the complimentary cooked to order breakfast and evening reception and we are also pleased that you enjoyed your services in Spa Botanica. Thank you also for mentioning the the friendly and professional team members you encountered during your stay. We look forward to being of service to you in the future.

Sincerely,

Kurt Schatzl
General Manager

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990 - 996 of 1,394 reviews

Reviewed 4 November 2013

Having stayed in Hot Springs a few times, this was the first that we did not stay on the strip. We were there for a wedding and the bride chose the Embassy. It was nice to stay in a clean, modern room with imentities that I haven't experienced in the hotels downtown. The location was still very close to restaurants and entertainment.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank RoadWarrior201292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 6 November 2013

We are very pleased that you enjoyed your stay with us and we thank you for sharing your experience on TripAdvisor. We appreciate all the feedback we receive and especially appreciate the opinion of a 'Road Warrior' such as yourself. We hope that you will provide us with another opportunity to be of service to you in the future.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 30 October 2013

Everything from online reservations to check out was exceptionally good. Smooth check in and check out, the nightly reception was very pleasant, the morning breakfast was superb and all of the employees courteous, friendly and efficient. It was a throughly pleasant experience.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Cecila W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 2 November 2013

Thank you very much for staying with us. We are very grateful for your business and for the time you took to post your review on TripAdvisor. We are also very pleased that from reservations until the time you checked out all was as you expected and that you encountered courteous and friendly employees. We look forward to being of service to you in the future.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 26 October 2013

Ten months before my daughter's wedding, we came to Hot Springs to choose a hotel for the reception and for our guests. After looking at several, we saw just what we wanted at Embassy Suites. The room was large enough but there was a plan if we needed more space. The food was put out and displayed beautifully and right on time. The quality of the food was excellent. There were plenty of servers to assist our guests. The variety of choices was amazing. Most of our guests also stayed at the Embassy. It was especially nice because we had more time to visit with family and friends. Everyone loved the free breakfast. Even the ones who were late sleepers made sure they were up in time for the delicious food. I didn't hear one complaint by any of our guests and believe me if they weren't happy we would hear about it. Almost forgot, the location was close to every thing. Everyone left with a smile on their face and some beautiful and fun wedding memories.

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 28 October 2013

Thank you so much for sharing your Wedding and group booking experience on TripAdvisor. We are so pleased that your daughter's special day was so memorable and so much fun. Our Wedding Coordinator and Catering team always strive to create memorable and worry free experiences. I will be sure to pass your kind words on to our team so that they know that the job they did helped make a wonderful memory for your family. If you have any other single daughters we would love to be of service to you and your family once again! Thank you again.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 24 October 2013

We had a corner suite which was good sized and quiet. The furniture could have been in better shape, the couch had a large stain and a hole. There was a crumpled subway napkin in the microwave. The bathroom wasn't as clean as I would have liked. The staff was friendly and check in was simple. The breakfast was really good. The hotel is convenient to bathhouse row without being in the middle of the crowded part of town. Parking leaves a bit to be desired, I saw a sign for valet parking but never saw a valet, we ended up parking behind the convention center after asking where to park and being told "oh, you can drive around the hotel and look, but you'll just have to find a place".

  • Stayed: October 2013, travelled as a couple
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Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 26 October 2013

Thank you for being our guest and thank you for sharing your comments with TripAdvisor. We appreciate all the feedback we receive from our guests and we are always diligent in passing the comments along and strive to use the feedback we receive to make lasting improvements. I am very sorry that all that you encountered was not as good as it should have been. I do commit to you that we will do our best to be more consistently excellent. It is our hope that if your travels bring you back to Hot Springs that you will provide us another opportunity to be of service and provide a level of service that is as good as it could be.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 24 October 2013

I stayed here for a conference. The hotel was great. Check in was a breeze. Loved that they had a complimentary evening reception and the breakfast was great! Some people complained about the walk to the conference center, but it is good exercise.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Liza B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 26 October 2013

We are so glad that you had a wonderful stay for during your recent conference. We appreciate the wonderful review and the nice comments about your smooth check-in, and your good experiences with our complimentary breakfast and evening reception. We hope that we will have the opportunity to be of service to you in the future.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 24 October 2013

I've stayed here a couple of times for girls weekend away and have enjoyed both stays. The hotel rooms are nice and beds are comfy.....breakfast is great! The only complaint I have had here is on my last trip there were some very bad cat odors in one of the elevators and on one of the floors. It IS a pet friendly hotel though and I have to say that when we (among others) complained, it was taken care of promptly! I would recommend staying here and will stay here again. Great location as well.....can walk to downtown shops!

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank sstill77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 26 October 2013

Thank you so much for choosing our hotel once again for your girls weekend and thank you for the five star review. We appreciate the time you took to share your comments. We are glad that you enjoyed your suite, the comfortable beds, complimentary breakfast and our location. I do apologize for the odor you encountered and I am glad that we resolved that issue quickly. Thank you again.

Sincerely,

Kurt Schatzl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Region: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Family Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range: £119 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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