We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very friendly staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Embassy Suites by Hilton Hot Springs
Ranked #2 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Missouri
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very friendly staff”
Reviewed 5 January 2014 via mobile

We stayed overnight with our two little boys. We ordered room service, in which the staff was super friendly!
We also visited the spa and received fantastic massages!
The morning after our stay, we were having breakfast (which was wonderful) and our son dropped his train in the waterfall in the concourse area, and an amazing staff member (maintenance I believe) named Brian went out of his way to climb in to the water area and dig the train out. He was our sons hero, and ours too so we didn't have to listen to a 2 year old cry about his missing train all the way home. :)

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jlf18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 8 January 2014
Thank you very much for staying with us and thank you for the great review. We are very pleased that you and your boys had an enjoyable visit and in particular that you had great massages in our spa and excellent meals for room service dinner and our complimentary breakfast. We will be sure to give Brian, our Maintenance Supervisor, kudos for rescuing your son's runaway train. Thank you again for sharing your experience on TripAdvisor.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,272 reviews from our community

Traveller rating
    755
    318
    110
    53
    36
See reviews for
387
329
26
326
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Savannah, United States
2 reviews
Reviewed 5 January 2014

Spa top notch. Embassy Suite is always a sure thing in my book. Staff very friendly and helpful. I wish they would put king size pillows on king size beds is my only suggestion. Will visit this Embassy Suite again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Vicki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 8 January 2014
Thank you very much for staying with us and thank you for the five star review. We also appreciate the business you brought to our very own Spa Botanica and we are glad that you received 'Top Notch' massages. Thank you for the comment about the king size pillows. That is a new option for Embassy Suites this year and something we are looking into offering.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jonesboro, Arkansas
Level 6 Contributor
142 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 January 2014

There were 18 of us that attended the NYE's Party at this hotel. This place is just wonderful to stay at any time but they go above and beyond on this night. We were treated like we were the only ones at that party and this was the second year that we attended this party. The hotel suites are just wonderful. Plenty of space, beautiful rooms, perfect is all I can say. Staff shoud all be commended but one person in particular was Steve, the waiter that took care of us that night. He was marvelous. Way to go Steve and we will probably see you next year.

Room Tip: This hotel is wonderful. The breakfast is the best. Stay here if you are in the Hot Springs area. Yo...
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evonne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 8 January 2014
We are so pleased you and your friends chose to ring in 2014 at our hotel and so pleased that you had a great time once again this year. Thank you for the kind 5 star review. I will be sure to pass along your kind words to the team and especially New Year's Eve. Steve is our Breakfast Server and this is the first year he got to work the New Year's Eve Party and he said he really enjoyed it. We hope you have a great New Year and we look forward to being of service to you and your friends in the new year.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
makanda, United States
1 review
Reviewed 3 January 2014

There were a few things wrong with the room but we received a Holiday discount which made up for it. Don' expect to take a dvd player to watch a movie because the TV's are fixed not to be able to. There was no working exhaust in our bathroom. The facility is clean the rooms are clean and the service is great. A good value with a discounted room.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 7 January 2014
Thank you for staying with us and thank you for sharing your experience on Tripadvisor. I am glad that you found us to be a good value and that our facility and suites were clean and our service levels up to par. Sorry the condition of you suite was not perfect, but we are glad that you still enjoyed your time with us. We hope you come back again and give us a chance to earn 5 stars.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, TX, United States
1 review
Reviewed 3 January 2014

Good place to stay in Hot spring, nice room, excellent happy hour service, good breakfast, we enjoy happy hour, set on table, talking.... only problem is I find some fruits is not fresh at breakfast. Thanks.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 7 January 2014
Thank you for taking the time to post a review of our hotel on TripAdvisor and thank you for being our guest. We appreciate your feedback and glad that you found us to be a good place. Thanks also for mentioning our complimentary cooked to order breakfast and our complimentary two hour evening reception. We will work on the fresh fruit. Occassionally that gets a little challenging this time of year, but not very often. Thank you again for the review. We hope to be of service to you in the near future.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highland Village, United States
1 review
Reviewed 2 January 2014

Very friendly and comfortable, staff is very acomodating and helpful. Overall great experience, don't know what more we would have asked for. The hotel was decorated very nicely for the Christmas Season and all the staff seemed very happy to be there and serving us during the holiday season.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 7 January 2014
Thank you for the five star review and thank you for the opportunity to be of service to you over the Christmas Holiday Season. I appreciate the time you took to share your experience with TripAdvisor. I am also very pleased that our team members did a good job in taking care of your family during this special time of year. We hope you will consider a return soon!

Sincerely,

Kurt Schatzl
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodworth, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2014

My wife and I are global travelers and we choose this hotel exclusively when we are visiting Hot Springs. The staff is always accommodating us and our and our small dogs. The rooms are spacious and clean, everything works well. The rooms have a common area and they have plenty of adjoining rooms for when we travel with family.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bobby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 7 January 2014
Thank you very much for staying with us and thank you for the review. It is very gratifying to earn five stars from global travelers such as you and your wife. I also appreciate you mentioning how accommodating our staff was to you, your wife and your pet. We hope to be of service to you again.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hot Springs hotels
6.1 mi away
Lookout Point Lakeside Inn
Lookout Point Lakeside Inn
#1 of 45 in Hot Springs
871 reviews
0.3 mi away
The Hotel Hot Springs
The Hotel Hot Springs
#6 of 45 in Hot Springs
321 reviews
3.1 mi away
Comfort Suites Hot Springs
Comfort Suites Hot Springs
#5 of 45 in Hot Springs
471 reviews
Show Prices
Show Prices
Show Prices
3.9 mi away
Holiday Inn Express & Suites
Holiday Inn Express & Suites
#10 of 45 in Hot Springs
149 reviews
0.5 mi away
The Waters
The Waters
#11 of 45 in Hot Springs
43 reviews
3.6 mi away
Courtyard Hot Springs
Courtyard Hot Springs
#4 of 45 in Hot Springs
207 reviews
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Hot Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Hot Springs

Property: Embassy Suites by Hilton Hot Springs
Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Region: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com, Hilton Hotels Direct, 5viajes2012 S.L., getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Embassy Suites by Hilton Hot Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing