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“Excellent Stay in Hot Springs”

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Embassy Suites by Hilton Hot Springs
Ranked #2 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Cave Springs, Arkansas
Level 5 Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Excellent Stay in Hot Springs”
Reviewed 25 January 2014

We spent last weekend at the Embassy Suites in Hot Springs. We were celebrating my boyfriend's birthday and this was our first time in Hot Springs. I have to say...awesome hotel in a great little city. The staff were all friendly and accommodating. The hotel is well kept and very clean. The rooms are comfortable and roomy with comfy beds and linens and a shower with just the right water pressure and temperature! It is a pet friendly hotel and there were quite a few dogs there this weekend but all were well behaved and you would never know they were there. The rooms here are by far the quietest I have ever seen in a hotel. Never heard a peep from beyond the walls! They offer a free cooked to order as well as breakfast bar buffet items that was delicious. There is a nightly manager's reception that unfortunately we didn't have the opportunity to attend because we were busy enjoying the city. There is a restaurant and piano bar in the atrium...beautiful setting.

It is one of the higher priced hotels in the area, but I always say you get what you pay for and here I believe we even got more than we paid for! The only odd thing I find about Embassy is they offer free breakfast and nightly drinks but charge for internet. I travel with my own, so not an issue for me just an odd observation.

Embassy Suites has always been a trusted brand and this one in Hot Springs was no exception. I would highly recommend this hotel. We plan to visit again and this will definitely be our home away from home when we do!

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Sheila0866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 30 January 2014
Thank you very much choosing our hotel for your special birthday celebration with your boyfriend. We very much appreciate your thorough and positive review. We are very pleased that you enjoyed all that our Embassy Suites has to offer and the you enjoyed the clean and comfortable accommodations. We hope that will provide us another opportunity to be of service to you real soon.

Sincerely,

Kurt Schatzl
General Manager
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Rating summary
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Traveller tips help you choose the right room.   Room tips (163)
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English first
Shreveport, LA
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 January 2014

We had a very nice stay at this location. We were traveling with our service dog and she was welcomed by the staff and guests. She quickly learned where the dog treats were kept and looked forward to stopping by each morning. There is a nice dog area on one end of the property. It is not fenced, but does provide a place to enjoy the scenery. The shuttle to the racetrack was a nice extra. Between the afternoon drinks at the piano bar and a hot breakfast served by some very friendly ladies, I don't think you could get more for your money anywhere. We will stay at the Embassy on our next visit to Hot Springs.

Room Tip: Indoor pool and hot tub are on the second floor. Convenient if you are going to enjoy those ameniti...
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  • Stayed January 2014, travelled with friends
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    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank baepres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 21 January 2014
Thank you very much for staying with us for your weekend trip of racing at Oaklawn and thank you for the five star review. We are very pleased that you and your service dog enjoyed the weekend. I read review to our management team this morning and our HR Manager mentioned that she enjoyed visiting with you and learning about your service dog's training progress. We are so glad that you saw a real value during your stay and that you enjoyed the complimentary evening reception and cooked to order breakfast as well as our shuttle service, pooch park and doggie treats. Once again thank you for the review and we look forward to being of service to you in the future.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Searcy, Arkansas, United States
Level 4 Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 January 2014

I have stayed in the Embassy Suites in Hot Springs a number of times over the past few years. It's always a pleasure to stay there. The suites are nice, and the atrium lobby is a wonderful relaxed environment.

  • Stayed October 2013, travelled on business
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Helpful?
Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 17 January 2014
Thank you so much for your continued support of our hotel and thank you for sharing such nice comments on TripAdvisor. Its been since October since we have had the pleasure to be of service to you, so we sure hope you come back soon.

Sincerely,

Kurt Schatzl
General Manager
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Carenco, La
1 review
Reviewed 14 January 2014

I noticed the majority of the hotels in Hot Springs very old and dated. I guess there is a market for that, but I like to stay in newer, cleaner hotels like the Embassy Suites. Great service, good food, nice spa. Nathan at the Front Desk is a rock star.

  • Stayed January 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank EJ F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 15 January 2014
Thank you for the very nice review. We are so happy that you enjoyed great service, good food and a nice experience in Spa Botanica. Thank you also for mentioning the Rock Star service your received from our Front Desk Rock Star, Nathan. He will be very excited to see your review.
We look forward to being of service to you again soon.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CORDOVA
Level 6 Contributor
121 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 14 January 2014

Have been coming to Hot Springs for the races for 30 years, this is the place to stay. Everything else is old and ran down, this place is perfect!! Great Comp. breakfast, free drinks in evening-- very pleasant staff.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank rjblackjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 15 January 2014
Thank you very much for staying with us and for sharing your experience on TripAdvisor. We are glad you enjoyed our complimentary evening reception, our complimentary cooked to order breakfast and our very pleasant staff. We look forward to having you back and having the opportunity to earn a five star review again.

Sincerely,

Kurt Schatzl
General Manager
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Little Rock, United States
Level 2 Contributor
5 reviews
Reviewed 14 January 2014

Excellent! I've never been "wowed" by a hotel to make a comment on a site such as this one. By the time you take advantage of the Managers Reception, which is free drinks, and the complimentary breakfast, the price of the hotel is well worth it! Breakfast wasn't a bagel or cereal, it was an omelette made to my specifications, fruit, eggs, potatoes, etc. Room and service were excellent. I'll be here next time and will be looking to stay in Embassy Suites wherever I go. Sounds like a commercial, but no BS. Highly recommended!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 15 January 2014
Thank you for staying with us and thanks for the Wow 5 star review! We really appreciate the time you took to tell everyone about our Complimentary Evening Reception, Complimentary Cooked to Order Breakfast, and the nice suite and service you encountered at our hotel. We appreciate your also mentioning that you do plan to use Embassy Suites in the future and we appreciate your enthusiastic recommendation. We look forward to being of service to you again.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma, United States
1 review
Reviewed 13 January 2014

We went for a day getaway and enjoyed everything about it very much! It was a dreary day, but thankfully they had everything we needed and more right there in the hotel from food to activities! Staff was friendly and everything was clean. If you're in the area check it out!

Stayed January 2014, travelled as a couple
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Olivia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 14 January 2014
Thank you for choosing our hotel for your getaway and thank you for the review. We are very pleased we could provide some light on an otherwise dreary day. I appreciate you mentioning everything from the food, activities, and cleanliness to the friendliness of our team members. We value your feedback very much and we hope you will return soon.

Sincerely,

Kurt Schatzl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hot Springs

Property: Embassy Suites by Hilton Hot Springs
Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Region: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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