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“Perfect location for convention”

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Embassy Suites by Hilton Hot Springs
Ranked #3 of 44 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Memphis, Tennessee
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Perfect location for convention”
Reviewed 9 February 2014

I stayed at this hotel for a cheer competition with my daughter and husband. The hotel is connected to the convention center so we didn't have to walk outside or drive to get there. The rooms were clean but poorly lit. We ate at the restaurant twice. The food was good. The reception and Breakfast were great. Most of the staff was friendly. We encountered a rude staff member who tried to close the drink line early - but overall everyone was friendly.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynnette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 11 February 2014
Thank you for staying with us for last weekend's cheer competition. We are glad that you, your husband and daughter had an enjoyable time. Thank you also for providing your feedback on TripAdvisor. We are very pleased that you enjoyed your stay and enjoyed your meals in Bistro 400 and enjoyed the complimentary evening reception and the complimentary cooked to order breakfast. Sorry about about the one associate who rushed the closing time of the reception. Arkansas allows two hours for happy hours and we are always concious of that ABC regulation and try to be sure to get everyone served within that two hour time frame. We will definately work on how that comes accross. Thanks again for the feedback.

Sincerely,

Kurt Schatzl
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Harrison, Arkansas, United States
Level Contributor
81 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 February 2014 via mobile

Stayed here for a conference. Major inconvenience not having internet in hotel. 9.95 a day for internet is crazy for a hotel of this type. The breakfast is great, omelette prepared just the way you want it plus a breakfast bar. The bed and pillows in our room were not comfortable, maybe time for replacement.

Stayed February 2014, travelled on business
Helpful?
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 11 February 2014
Thank you so much for choosing our hotel for your convention. We appreciate your feedback. Please keep in mind that we do offer free WiFi in our Atrium as well as free internet in our businsess center. Additionally most of our guests are able to access the free Atrium Wifi from the living room of the two room suites. We did replace the pillows in the suite you stayed in. We are very pleased you enjoyed our complimentary cooked to order breakfast. We hope you will try us again.

Sincerely,

Kurt Schatzl
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2014

This winter has been one for the record books. Having said that, when you do lose power you look for some place to stay that's warm, anything else is just a bonus. Although we have stayed at countless Embassy Suites properties, this one exceeded even our lofty expectations. My wife is very particular about cleanliness and her accommodations, to say the least, and everything from the breakfast to the bathtub, where she enjoyed a soaky bath, was up to her standards. Of course, we had our dog with us (can't leave our fur kid at home in the cold) and the hotel even has a dog park that added to the dog's, and our, enjoyment. Even though the hotel was full, with a convention and others who had simply lost power, the service did not suffer. The front desk staff was efficient and made sure we had everything we needed to make our stay the very best it could be. When looking for a hotel in Hot Springs, look no further than this one. You'll be glad you did.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Curtis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 10 February 2014
Thank you for staying with us during the recent power outage and thank you for the lofty review. We are very pleased that you, your wife and dog had a great stay and that you enjoyed the clean accommodations, complimentary cooked to order breakfast and our new pooch park. We have a member of our team that is a real dog lover and he has helped us create a wonderful pet friendly program. I will be sure to share your five star review with the team.

Sincerely,

Kurt Schatzl
General Manager
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Greenwood, United States
1 review
Reviewed 5 February 2014

This is an average Embassy. I have definitely been to better, but I have also been to worse. The bathroom wasn't the cleanest and the evening reception was not much to speak of. I was disappointed in the breakfast: The fruit bar had only watermelon and they were out of coffee! But, as usual, the bed was comfortable and the atrium was beautiful, so not all was lost.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Leslie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 10 February 2014
Thank you very much for being our guest and for the time you took to provide feedback for us on TripAdvisor. We appreciate all the feedback we get and we always share the comments and strive to incorporate our guest's experience into our improvement plans. I am sorry that when you went through breakfast our cantelope bowl was empty and one of the two coffee stations was empty. They were replenished and we will strive to replace the cantelope or other fruit before it runs out in the future. We hope that you will try us again in the future. Our mission is that all of our guests leaving "raving fans'. An average review is motivating to us and we would love to be able to have the opportunity to be of service to you and the challenge to earn five stars on a future review.

Sincerely,.

Kurt Schatzl
General Manager
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Clinton, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 February 2014

A lovely facility as one would expect for the price. The staff was pleasant and the rooms are very comfortable, though the bed not as comfortable as other less expensive chains nor was there a variety of pillow selections on the bed as we find in other less expensive chains. My husband wisely brought his own. The biggest disappointment was the poor quality of the breakfast: cold, hard pastries, burned biscuits, semi-fermented cantaloupe, and over-all inferior quality foods. We had dinner in the Bistro, and despite being one of three tables in the whole restaurant, had our order mixed up. If you want a modern upscale hotel, this would be a good choice as long as you are prepared to eat elsewhere.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lindabluffdweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 10 February 2014
Thank you for staying with us and thank you for taking the time to share you experience on TripAdvisor. I appreciate your comments about us being a good modern upscale hotel choice in Hot Springs. I also appreciate the not so flattering comments about our food service. We have been diligent in taking your comments seriously and striving to provide a more consistent product. I too noticed the burnt biscuits on Saturday morning's buffet and had them quickly replaced. The team should not have put them on the buffet and they realize that now.

Thank you again for your feedback. It is truly appreciated. We hope for an opportunity to be of service to you again in the future.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cave Springs, Arkansas
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 January 2014

We spent last weekend at the Embassy Suites in Hot Springs. We were celebrating my boyfriend's birthday and this was our first time in Hot Springs. I have to say...awesome hotel in a great little city. The staff were all friendly and accommodating. The hotel is well kept and very clean. The rooms are comfortable and roomy with comfy beds and linens and a shower with just the right water pressure and temperature! It is a pet friendly hotel and there were quite a few dogs there this weekend but all were well behaved and you would never know they were there. The rooms here are by far the quietest I have ever seen in a hotel. Never heard a peep from beyond the walls! They offer a free cooked to order as well as breakfast bar buffet items that was delicious. There is a nightly manager's reception that unfortunately we didn't have the opportunity to attend because we were busy enjoying the city. There is a restaurant and piano bar in the atrium...beautiful setting.

It is one of the higher priced hotels in the area, but I always say you get what you pay for and here I believe we even got more than we paid for! The only odd thing I find about Embassy is they offer free breakfast and nightly drinks but charge for internet. I travel with my own, so not an issue for me just an odd observation.

Embassy Suites has always been a trusted brand and this one in Hot Springs was no exception. I would highly recommend this hotel. We plan to visit again and this will definitely be our home away from home when we do!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheila0866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 30 January 2014
Thank you very much choosing our hotel for your special birthday celebration with your boyfriend. We very much appreciate your thorough and positive review. We are very pleased that you enjoyed all that our Embassy Suites has to offer and the you enjoyed the clean and comfortable accommodations. We hope that will provide us another opportunity to be of service to you real soon.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shreveport, LA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 January 2014

We had a very nice stay at this location. We were traveling with our service dog and she was welcomed by the staff and guests. She quickly learned where the dog treats were kept and looked forward to stopping by each morning. There is a nice dog area on one end of the property. It is not fenced, but does provide a place to enjoy the scenery. The shuttle to the racetrack was a nice extra. Between the afternoon drinks at the piano bar and a hot breakfast served by some very friendly ladies, I don't think you could get more for your money anywhere. We will stay at the Embassy on our next visit to Hot Springs.

Room Tip: Indoor pool and hot tub are on the second floor. Convenient if you are going to enjoy those ameniti...
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank baepres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review, 21 January 2014
Thank you very much for staying with us for your weekend trip of racing at Oaklawn and thank you for the five star review. We are very pleased that you and your service dog enjoyed the weekend. I read review to our management team this morning and our HR Manager mentioned that she enjoyed visiting with you and learning about your service dog's training progress. We are so glad that you saw a real value during your stay and that you enjoyed the complimentary evening reception and cooked to order breakfast as well as our shuttle service, pooch park and doggie treats. Once again thank you for the review and we look forward to being of service to you in the future.

Sincerely,

Kurt Schatzl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hot Springs

Property: Embassy Suites by Hilton Hot Springs
Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Region: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Business Hotel in Hot Springs
#5 Family Hotel in Hot Springs
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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