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“Great Experience”

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Embassy Suites by Hilton Hot Springs
Ranked #2 of 45 Hotels in Hot Springs
Certificate of Excellence
GreenLeadersBronze level
Reviewed 21 February 2014

This hotel was clean and updated in a town with many old, run down hotels. The cleanliness was important to me and I was not disappointed. It is a great hotel with a great location to the track and downtown.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
1  Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 24 February 2014

Thank you for the opportunity to be of service to you and thank you also for the great review. I am very glad that you enjoyed our clean and updated accommodations and our convenient location near Historic Downtown Hot Springs and Oaklawn Racing and Gaming. We hope you will return soon.

Sincerely,

Kurt Schatzl
General Manager

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Reviews (1,347)
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888 - 894 of 1,347 reviews

Reviewed 20 February 2014

I think the lobby was the standout feature of this hotel. With a couple glass elevator shafts and a fountain adjacent to the bar in an open atrium setting, it is easy to enjoy yourself. The front desk was hit and miss, but overall good staff. Bar service a joke. Room could use some new furniture. Could have been cleaner. Decent location.

  • Stayed: January 2014, travelled as a couple
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1  Thank LumiLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 22 February 2014

Thank you for staying with and thank you for the review. We are pleased that you found it easy to enjoy yourself in our hotel. We do appreciate all the feedback we get from our guests even when it is less than stellar. We typically get very high marks about our bar/beverage service and am a little surprised that the service was lacking during your visit. I would welcome an opportunity to speak with you and learn more of the specifics of your experience. Thank you again for your feedback and I hope we can speak about your experience and use your feedback to help us improve our hotel.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 20 February 2014

My husband and I celebrated our 10 year anniversary and Valentine's Day here at the Embassy. We had a wonderful time. We enjoyed our massages, the room service, the evening reception in the lobby, and the lunch we had in the Bistro. We didn't even leave the hotel for very much because we had pretty much everything we needed right there. As a smoker, I felt safe going outside to smoke (as we got a non-smoking room -which I asked for) even into the late hours. There was someone always standing outside the door or at the front desk. Can't wait to stay again!

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Kasey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 22 February 2014

Thank you for spending the Valentine Holiday and your wedding anniversary with us and thank you for the wonderful review. Wh are honored that you chose to stay with us for such an important celebration. We are very pleased you got to enjoy so much of what our hotel has to offer. I will be sure to share your review with our team in Spa Botanica that provided your massages and will also share the good news with our food and beverage team that provided your good meals in Bistro 400 and Room Service. Thank you again for the opportunity to be of service for your special weekend.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 18 February 2014

My fiance and I have stayed multiple times at this hotel and have nothing but great experiences! The staff is so friendly and we love the cocktail hour and breakfast is wonderful! The omelet bar is great. Also, the vans that take you around the area are just an additional great add on!

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 22 February 2014

Thank you for staying with us once again and thanks for the great review. We are so glad that you enjoyed our complimentary cooked to orders breakast, our complimentary 2 hour evening reception and our complimentary shuttle service. We may be more expensive that other hotels in Hot Springs, but we do provide a very good value that keeps our guests coming back.
Thanks again for sharing your experience on TripAdvisor.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 17 February 2014

Stayed here for recent volleyball tournament that was held in Summit Arena (convention center). Was very easy to get to arena due to walkway that connected the two. Rooms were adequate but a little pricey compared to other Hilton properties I have stayed at. Room was a little dated and could benefit by a makeover or update. Feel that for the price charged, amenities such as wifi should have been included.

  • Stayed: February 2014, travelled with family
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Thank Joe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 22 February 2014

Thank you for staying with us last weekend for the volleyball tournament. We are glad our location worked out well for you. Please keep in mind we do offer free Wifi in our Atrium and free hi-speed internet and free use of computers and printers in our business center. Many of our guests say they can pick up our free Atrium Wifi in the parlor portion of our two room suites.Thank you again for staying with us and thank you for the review.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 17 February 2014

Hotel is excellent overall but the exercise bike in the fitness room is broken. Breakfast is awesome but stay away from the restaurant at dinner time. Front desk people are quite awesome and know how to take care of Diamond Members. The view of the park from the street side of the hotel is also very nice. Parking could be better as the lot is pretty small. A full hotel requires many guests to park on the street or adjacent lots, which are sparse.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 22 February 2014

Thank you for choosing our hotel for your recent business trip and thank you for the five star review. I am very pleased that our front desk team recognized your Diamond status and treated you accordingly. Thank you for mentioning the exercise bike in the Fitness Center. It is working fine now. In May we plan to replace all the Cardio Vascular equipment in the Fitness Center as part of our ongoing product improvement initiatives. We hope we will have an opportunity to be of service to you in the near future.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed 10 February 2014

I have disappointed with the hotel over dated hotel room look and feel. I compeletly have no problem with the cost of a hotel room charge if the hotel is updated the look and feel, but the hotel rooms need a overall update. The electricity went off Saturday late afternoon, which I understand is out of control of the hotel, but it would have been nice for sometype of a customer gesture from the hotel, just to say, hey we appreciate your stay and sorry for the inconvienience. I have always stayed at the hotel because of the great staff, location of the hotel, and shuttle to the local areas. I never, ever think about going to the breakfast, which is nothing more than a low class Golden Corral. I would rather pay for a individual breakfast for myself, rather than eat a breakfast buffet.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded 11 February 2014

Thank you for you continued patronage of our hotel. We have enjoyed and appreciated your loyalty since we have opened and we have been appreciative of the feedback you have provided. I appreciate your comment about our great staff, the hotel location and the complimentary shuttle service. I am sorry that you were dissappointed with the decor in your suites and the quality of the breakfast buffet. We do have guests that do not enjoy the buffet, but typically we are able to please them with cooked to order eggs, omelettes, or pancakes. Please be assured that our capital renovation plans do include updates to all areas of the hotel, including our suites and we will always strive to meet or exceed Embassy Suites Standards and the needs and expectations of our valued guests. We also regret that we were without power on Saturday evening. A vehicle struck a major power pole in the vicinity of the hotel just after 8PM. We were pleased to get the emergency power and systems up and running until the local utility company fully restored power at 11:30pm. I know the outage was disruptive to some of our guests plans. Please feel free to contact me directly if I can be of assistance. We hope that you will continue to honor us with your business for years to come.

Sincerely,

Kurt Schatzl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Phone Number:
Region: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
Price Range: £116 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites

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