Outside of building dated as to be expected! Went in to find the lobby and bar did not appear too bad! We then stepped into the elevator and I noticed the smell of odor neutralizer, which became stronger and stronger as we made our way down the hallway to our room! Once in the room the smell of "odor ban" was so bad we couldn't breathe and our eyes/noses were burning! Everything in the room was very dated and in extremely poor condition!!!! The room was dirty and the smell was too much! Polish on the furniture was gone, no coffee pot, couldve got a better tv at the thrift store for free, towels were hard/small, bathrooms were terrible, and parking lot was very sketchy!!! Within 15 minutes (14 of which I spent on hold with Expedia) we had made our way back downstairs with suitcase to complain and check out!! The manager and staff were unwilling to make any exceptions to a 100% payment of 2 nights, even when I offered to pay a cancellation fee! I was also told by staff that odor ban is what they use to clean and that I would find this used in every hotel! I know odor ban neutralizes odor and does not kill bacteria! I booked this awful hotel on Expedia and would never recommend using their site unless you know EVERY detail of the destination!!! I've recommended Hotel Hell tape an episode here! Also I feel for any bride who's stumbled across their website and found their wedding link!!!
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- Also Known As:
- Park Hot Springs
- Park Hotel Hot Springs