I stayed at the Crowne Plaza for four nights while traveling on business in Madison. The accommodations were satisfactory. The lobby is open and bright; there is a pool just to the right of the lobby so you get hit with the smell of chlorine upon entering the hotel.
I had a room with two double beds and an arm-chair which made the room feel a little small, but the bed was comfortable and there was more than enough space to move around. The water pressure in the shower was great! The room was clean, although one day I came back to find a blue washcloth on the bathroom sink area (I assume left by housekeeping when they cleaned the room). Because I didn’t know what it had been used to clean, I didn’t touch or move it – but it was off to the side and out of the way.
When I first keyed into my room, there was a very strong smell kind of like sewage. While in the room it seemed to dissipate, but when I left and returned so did the smell. It smelled less the following night and by the third night it had disappeared. On the fourth night, the smell returned. It seemed to be strongest when it was snowing (first and fourth nights), so maybe there is a leak somewhere.
The front desk staff was very friendly, except for the gentleman working the front desk when I checked out. It was 5am (and very icy outside) so I’ll give him the benefit, but he was definitely unfriendly and I would even say surly. When I checked out, there was 1/4-inch of ice encasing my rental car and no ice scraper. I asked if they had a scraper or something like a scraper I could borrow, he acted as if that was a crazy request but went to look for one. He offered no apology or sympathy for my situation. He suggested I go to the gas station a block away to get one…I couldn’t drive there because I couldn’t see out the windows, and I wasn’t dressed for a walk there and back in 15 degree temperature. I realize there really isn’t anything more he could have done to assist me, but I was pretty turned off by his attitude.
- Official Description (provided by the hotel):
- Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more less
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- Also Known As:
- Crowne Plaza Madison
- Madison Crowne Plaza