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“Noisy air conditioning”

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Hampton Inn Madison East Towne Mall Area
Ranked #5 of 63 Hotels in Madison
Certificate of Excellence
Reviewed 19 May 2014

Just returned from 3 nights at this property. Normally, we're big fans of Hampton Inn hotels and we are honors club members; however, the air conditioning unit in our room was extremely noisy. I did not expect that after paying $150.00+ a night. Everything else about this property is top notch - location, staff, comfortable beds, clean rooms, great breakfast, etc.

  • Stayed: May 2014, travelled with family
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Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 21 May 2014

Thank you for sharing your review with the TripAdvisor community and please accept my sincere apology for the noise from your air conditioning unit. As you noted, we try to achieve "top notch" status in everything we do at our property and we regret when we fall short and fail to meet guests' expectations. Please know that I have brought your concern to the attention of our maintenance department, and it will be addressed promptly.

Whenever your travels bring you back to Madison, we would be delighted to have an opportunity to provide you with a superior experience. If you wish to discuss this issue further or if I can be of any assistance to you in the future, please feel free to reach out to me at pmattsson-boze@ncghotels.com.

My best,
Phillip Mattsson-Boze
Front Office Manager

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411 - 417 of 571 reviews

Reviewed 29 April 2014

Wonderful experience! The room was close to freeway but extremely quiet, clean, technology available, great hot breakfast, comfortable beds and pillows (as usual)! The Hampton was easy to find, near the freeway and located near great restaurants and shopping!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank DJRank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 30 April 2014

Thanks for sharing your kind review of Hampton Inn Madison East with the TripAdvisor community! As an entire staff, we strive to provide each guest with an exceptional stay, every time. I will be happy to pass your comments along to our staff at our daily "huddle."

We will be delighted to serve you again whenever your travels might bring you back to the Madison area. If I can personally assist you in any way, please don't hesitate to reach out to me at pmattsson-boze@ncghotels.com.

Best,
Phillip Mattsson-Boze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014 via mobile

Our keys were waiting for us at check-in...excellent! Love an easy check-in after a long travel day--just collect the room keys.

Rooms were large enough and clean, though dimly lit at nighttime. The bed had plenty of optional non-feather pillows. In the morning, the housekeeping staff played music a bit loudly in the hallway, which was rather annoying when trying to fall back asleep.

The bathroom was clean, and small but efficient. The bathroom light had a separate switch from the fan/light--always a good idea. The bathroom fan was worthless--nothing but a noisemaker, as it did zero to remove steam from the mirror. Opening the door was the only way to eliminate the steam. The shower appeared mold-free but the shower head (which was a Waterpik--nice!) had light mold around the edges...could use a good scrubbing. The caulking at both the tub line & ceiling was clean, new, white, and free of mold. The shower water pressure was excellent, and the temperature consistent.

Free WiFi worked well and seemed strong.

Plenty of free parking in the hotel's open-air lot. There's a large mall less than a mile away, surrounded by loads of chain restaurants.

I would stay here again.

Stayed: April 2014, travelled on business
Thank RoadWrangler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 30 April 2014

Thank you for sharing such a thorough review of Hampton Inn Madison East with the TripAdvisor community! Your detail helps us learn specific areas where we can improve, and we will bring your comments to each department in the hotel and use them as a teaching tool. It is our sincere hope that your next stay at our hotel will be even better--worthy of a 5 star review in fact!

It would be our pleasure to serve you again whenever your travels bring you back to the Madison area. Should you have futher suggestions or prefer assistance with any future reservations at our property, please don't hesitate to reach out to me at pmattsson-boze@ncghotels.com.

My best,
Phillip Mattsson-Boze

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Reviewed 22 April 2014

Easy access to the highway and reasonable distance to downtown Madison. Newly remodeled .....comfortable rooms and decor & helpful staff. Delicious multiple selection of complimentary breakfast items. Would consider staying here again. We usually look for Hampton Inn's in our travels.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Theresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 30 April 2014

Thank you for sharing your review of Hampton Inn Madison East with the TripAdvisor community! Indeed, we just completed a huge renovation at the beginning of 2014, and we are proud to share our upgraded hotel with all of our guests! I'm so glad you enjoyed our complimentary breakfast as well--I'll be happy to pass along your kind words to our breakfast staff.

We would be delighted to serve you again in the future--please come see us again when your travels bring you back to the Madison area!

All the best,
Phillip Mattsson--Boze

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Reviewed 15 April 2014

Very clean. Rooms were very up to date. Pool area was very clean. All around great environment. Staff was wonderful! The cost was excellent. Wonderful complimentary breakfast. Would stay here again for sure.

  • Stayed: April 2014, travelled as a couple
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Thank Heidi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 16 April 2014

Thank you for sharing your review of Hampton Inn Madison East with the TripAdvisor community! Our housekeeping, maintenance, and breakfast staff strive to keep the hotel looking and performing at it’s best, day in and day out. It’s such a pleasure to hear positive feedback on their efforts, and I will personally pass your kind comments along.

Whenever you find yourself back it the Madison area, please come see us again! If I can be of any assistance in the future, please feel free to reach out to me at pmattsson-boze@ncghotels.com.

Best,
Phillip Mattsson-Boze

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Reviewed 12 April 2014

The hotel staff are very friendly and helpful. They are knowledgeable about the area and events going on in Madison. The hotel has recently been renovated. My only complaint is about the bedding, the duvet and duvet cover are lumpy and heavy. I appreciate the idea that they are washing, and changing, the duvet cover in between guests though.

  • Stayed: April 2014, travelled solo
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Thank HeidiRenee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 15 April 2014

Thank you for sharing your review of Hampton Inn Madison East with the TripAdvisor community. I will personally pass along your kind words to our staff—we truly appreciate the positive feedback.

Thank you for highlighting your complaint regarding the duvet. I will discuss the matter with our executive housekeeper to ensure any and all problems are being addressed so we can create an outstanding stay for every guest, every time.

Whenever your travels bring you back to the Madison area, it would be our pleasure to serve you again. Please feel free to reach out to me at pmattsson-boze@ncghotels.com should you need any assistance in the future.

Best,
Phillip Mattsson-Boze

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Reviewed 8 April 2014 via mobile

This is a real nice Hampton. Large rooms, comfortable beds. The hotel has a modern feel to it, especially for a Hampton. It must have been refurbished recently. Small work desk and a charging station for your gadgets by the bed. Plenty of parking and reserved space for Diamond members. Breakfast typical of a Hampton. One of the better Hampton I ever stayed at.

Stayed: April 2014, travelled on business
Thank Reslimpan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 15 April 2014

Thank you for sharing your review of Hampton Inn Madison East with the TripAdvisor community! It is always a pleasure to receive positive feedback. Indeed, our property just recently underwent a full scale renovation—I’m glad to hear you enjoyed some of our recent room upgrades, including our new charging stations.

Should your travels bring you back to the Madison area in the future, it will be our pleasure to serve you again. We genuinely appreciate your business.

Best regards,
Phillip Mattsson-Boze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Madison East Towne Mall Area

Address: 4820 Hayes Rd, Madison, WI 53704-3261
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Madison
Price Range: £71 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Madison East Towne Mall Area 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Within just a few miles of the Hampton Inn® hotel in Madison-East Towne Mall Area, you'll find nearly a million square feet of shopping along with the university campus, Warner Park and the Kohl Center. Free hot breakfast and internet is included with your stay. ... more   less 
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Also Known As:
Hampton Inn Madison East Towne Mall Area Hotel Madison
Madison Hampton Inn

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