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“clean and efficient”

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Hampton Inn Madison East Towne Mall Area
Ranked #6 of 63 Hotels in Madison
Certificate of Excellence
Bude, United Kingdom
Level 6 Contributor
127 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“clean and efficient”
Reviewed 28 May 2014

standard Hampton Inn with comfortable beds and we were made welcome after a long flight from London. We were only passing through but felt this hotel was reasonable value and had a good breakfast before setting off on our road trip.
Hampton Inns can be relied on to be up to scratch and we have no complaints here.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carolynkernow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review, 2 June 2014
Thank you for sharing you review with the TripAdvisor community! We value all guest feedback and look to it as a tool to identify our strengths and weaknesses. From our entire staff, we're very happy you enjoyed your stay with us!

If your travels bring you back to the Madison area in the future, it will be our pleasure to serve you again!

Best,
Phillip Mattsson-Boze
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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539 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Chicago, Illinois
Level 5 Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 May 2014

Hotel is literally off the tollway, next door to a Perkins restaurant, Chipotle and tons of restaurants and shopping within minutes right across the street like huge East Towne Mall. Hotel super clean, free coffee in lobby and yummy high quality kind, room was new w fresh paint, spotless, homemade chocolate chip cookies upon arrival at front desk, free breakfast in the morning- scrambled eggs, hard boiled eggs, diff breads, make your own waffle machine, donuts, fruit, juice machine great stay great location you won't be disappointed!!!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tammy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review, 26 May 2014
Wow! What a compliment to receive such an outstanding review! Thank you for sharing your thoughts with the TripAdvisor community. As an entire staff, we strive to provide an exceptional stay like yours to every guest, and it's such a pleasure to receive positive feedback. I will pass along your kind words especially to our housekeeping and breakfast departments!

It will be our pleasure to serve you again whenever your travels bring you back to the Madison area. Thanks again!

Best,
Phillip Mattsson-Boze
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Mary's City, Maryland
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 May 2014

I have stayed at this Hampton Inn on a number of occasions. I have always been satisfied with its service. One of the many reasons why I like it - the proximity to East Town Mall. Plenty to do at the mall including a theater with first run movies.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review, 26 May 2014
Thank you for sharing your kinds words about Hampton Inn Madison East with the TripAdvisor community! Even more, thank you for your loyalty to our property--we truly love building rapport with our guests and serving them with care and professionalism.

We look forward to serving you again when your travels bring you back to Madison!

Sincerely,
Phillip Mattsson-Boze
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Escanaba, Michigan
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 May 2014

Just returned from 3 nights at this property. Normally, we're big fans of Hampton Inn hotels and we are honors club members; however, the air conditioning unit in our room was extremely noisy. I did not expect that after paying $150.00+ a night. Everything else about this property is top notch - location, staff, comfortable beds, clean rooms, great breakfast, etc.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review, 21 May 2014
Thank you for sharing your review with the TripAdvisor community and please accept my sincere apology for the noise from your air conditioning unit. As you noted, we try to achieve "top notch" status in everything we do at our property and we regret when we fall short and fail to meet guests' expectations. Please know that I have brought your concern to the attention of our maintenance department, and it will be addressed promptly.

Whenever your travels bring you back to Madison, we would be delighted to have an opportunity to provide you with a superior experience. If you wish to discuss this issue further or if I can be of any assistance to you in the future, please feel free to reach out to me at pmattsson-boze@ncghotels.com.

My best,
Phillip Mattsson-Boze
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spooner
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014

Wonderful experience! The room was close to freeway but extremely quiet, clean, technology available, great hot breakfast, comfortable beds and pillows (as usual)! The Hampton was easy to find, near the freeway and located near great restaurants and shopping!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank DJRank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review, 30 April 2014
Thanks for sharing your kind review of Hampton Inn Madison East with the TripAdvisor community! As an entire staff, we strive to provide each guest with an exceptional stay, every time. I will be happy to pass your comments along to our staff at our daily "huddle."

We will be delighted to serve you again whenever your travels might bring you back to the Madison area. If I can personally assist you in any way, please don't hesitate to reach out to me at pmattsson-boze@ncghotels.com.

Best,
Phillip Mattsson-Boze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco Bay Area
Level 6 Contributor
320 reviews
291 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 22 April 2014 via mobile

Our keys were waiting for us at check-in...excellent! Love an easy check-in after a long travel day--just collect the room keys.

Rooms were large enough and clean, though dimly lit at nighttime. The bed had plenty of optional non-feather pillows. In the morning, the housekeeping staff played music a bit loudly in the hallway, which was rather annoying when trying to fall back asleep.

The bathroom was clean, and small but efficient. The bathroom light had a separate switch from the fan/light--always a good idea. The bathroom fan was worthless--nothing but a noisemaker, as it did zero to remove steam from the mirror. Opening the door was the only way to eliminate the steam. The shower appeared mold-free but the shower head (which was a Waterpik--nice!) had light mold around the edges...could use a good scrubbing. The caulking at both the tub line & ceiling was clean, new, white, and free of mold. The shower water pressure was excellent, and the temperature consistent.

Free WiFi worked well and seemed strong.

Plenty of free parking in the hotel's open-air lot. There's a large mall less than a mile away, surrounded by loads of chain restaurants.

I would stay here again.

Stayed April 2014, travelled on business
Helpful?
Thank RoadWrangler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review, 30 April 2014
Thank you for sharing such a thorough review of Hampton Inn Madison East with the TripAdvisor community! Your detail helps us learn specific areas where we can improve, and we will bring your comments to each department in the hotel and use them as a teaching tool. It is our sincere hope that your next stay at our hotel will be even better--worthy of a 5 star review in fact!

It would be our pleasure to serve you again whenever your travels bring you back to the Madison area. Should you have futher suggestions or prefer assistance with any future reservations at our property, please don't hesitate to reach out to me at pmattsson-boze@ncghotels.com.

My best,
Phillip Mattsson-Boze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodstock, United States
2 reviews
Reviewed 22 April 2014

Easy access to the highway and reasonable distance to downtown Madison. Newly remodeled .....comfortable rooms and decor & helpful staff. Delicious multiple selection of complimentary breakfast items. Would consider staying here again. We usually look for Hampton Inn's in our travels.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Theresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review, 30 April 2014
Thank you for sharing your review of Hampton Inn Madison East with the TripAdvisor community! Indeed, we just completed a huge renovation at the beginning of 2014, and we are proud to share our upgraded hotel with all of our guests! I'm so glad you enjoyed our complimentary breakfast as well--I'll be happy to pass along your kind words to our breakfast staff.

We would be delighted to serve you again in the future--please come see us again when your travels bring you back to the Madison area!

All the best,
Phillip Mattsson--Boze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Madison East Towne Mall Area

Property: Hampton Inn Madison East Towne Mall Area
Address: 4820 Hayes Rd, Madison, WI 53704-3261
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Madison East Towne Mall Area 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Within just a few miles of the Hampton Inn® hotel in Madison-East Towne Mall Area, you'll find nearly a million square feet of shopping along with the university campus, Warner Park and the Kohl Center. Free hot breakfast and internet is included with your stay. ... more   less 
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Also Known As:
Hampton Inn Madison East Towne Mall Area Hotel Madison
Madison Hampton Inn

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