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“Would definitely stay again!”

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Hampton Inn Madison East Towne Mall Area
Ranked #6 of 63 Hotels in Madison
Certificate of Excellence
Reviewed 11 June 2014

Hampton Inns have become my favorite hotels to stay in and this one was no exception. I love the little details - cookies at check-in, chocolates on my pillow, complimentary breakfast, clean and fresh linens, friendly staff. I arrived late at night with no reservation and was very happy this Hampton had a room for me. The room was clean, quiet and inviting. I had a great sleep in the comfy bed. Breakfast the next morning didn't disappoint. The food was fresh and prepared well. I wouldn't hesitate to stay here again.

  • Stayed: June 2014, travelled solo
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Review collected in partnership with Hampton
Thank SKinMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 16 June 2014

Thanks so much for sharing your kind review of our property with the TripAdvisor community! Our entire staff works in concert to try to get the "little details" right to make every guest stay exceptional, and I'm very happy to hear these details helped make your stay memorable. I will be happy to pass along your kind words to our staff.

Should your travels bring you back to the Madison area in the future, it will be our pleasure to serve you again. Thanks again for your kind words!

Best,
Phillip Mattsson-Boze
Front Office Manager

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418 - 424 of 583 reviews

Reviewed 5 June 2014

A typical Hampton Inn in a group of similar hotels near an array of fast and less fast food locations. Very friendly staff, and a comfortable bed. The blackout curtain worked on the window. I always for get how small the windows are at these hotels. TV was in HD and had a large array of HD stations available, including the smaller sports networks. A small thing perhaps, but it stood out among its nearby competition.

  • Stayed: June 2014, travelled solo
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Thank GFKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 16 June 2014

Thank you for sharing your review of Hampton Inn Madison East on TripAdvisor, and I'm very glad to hear you had a pleasant stay with us! We genuinely appreciate you business.

From our entire staff, if your travels bring you back to the Madison area, it would be our pleasure to serve you again.

Sincerely,
Phillip Mattsson-Boze
Front Office Manager

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Reviewed 28 May 2014

standard Hampton Inn with comfortable beds and we were made welcome after a long flight from London. We were only passing through but felt this hotel was reasonable value and had a good breakfast before setting off on our road trip.
Hampton Inns can be relied on to be up to scratch and we have no complaints here.

  • Stayed: May 2014, travelled as a couple
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1  Thank carolynkernow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 2 June 2014

Thank you for sharing you review with the TripAdvisor community! We value all guest feedback and look to it as a tool to identify our strengths and weaknesses. From our entire staff, we're very happy you enjoyed your stay with us!

If your travels bring you back to the Madison area in the future, it will be our pleasure to serve you again!

Best,
Phillip Mattsson-Boze
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

Hotel is literally off the tollway, next door to a Perkins restaurant, Chipotle and tons of restaurants and shopping within minutes right across the street like huge East Towne Mall. Hotel super clean, free coffee in lobby and yummy high quality kind, room was new w fresh paint, spotless, homemade chocolate chip cookies upon arrival at front desk, free breakfast in the morning- scrambled eggs, hard boiled eggs, diff breads, make your own waffle machine, donuts, fruit, juice machine great stay great location you won't be disappointed!!!

  • Stayed: May 2014, travelled with friends
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Thank Tammy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 26 May 2014

Wow! What a compliment to receive such an outstanding review! Thank you for sharing your thoughts with the TripAdvisor community. As an entire staff, we strive to provide an exceptional stay like yours to every guest, and it's such a pleasure to receive positive feedback. I will pass along your kind words especially to our housekeeping and breakfast departments!

It will be our pleasure to serve you again whenever your travels bring you back to the Madison area. Thanks again!

Best,
Phillip Mattsson-Boze
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

I have stayed at this Hampton Inn on a number of occasions. I have always been satisfied with its service. One of the many reasons why I like it - the proximity to East Town Mall. Plenty to do at the mall including a theater with first run movies.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hampton
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 26 May 2014

Thank you for sharing your kinds words about Hampton Inn Madison East with the TripAdvisor community! Even more, thank you for your loyalty to our property--we truly love building rapport with our guests and serving them with care and professionalism.

We look forward to serving you again when your travels bring you back to Madison!

Sincerely,
Phillip Mattsson-Boze
Front Office Manager

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Reviewed 19 May 2014

Just returned from 3 nights at this property. Normally, we're big fans of Hampton Inn hotels and we are honors club members; however, the air conditioning unit in our room was extremely noisy. I did not expect that after paying $150.00+ a night. Everything else about this property is top notch - location, staff, comfortable beds, clean rooms, great breakfast, etc.

  • Stayed: May 2014, travelled with family
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Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 21 May 2014

Thank you for sharing your review with the TripAdvisor community and please accept my sincere apology for the noise from your air conditioning unit. As you noted, we try to achieve "top notch" status in everything we do at our property and we regret when we fall short and fail to meet guests' expectations. Please know that I have brought your concern to the attention of our maintenance department, and it will be addressed promptly.

Whenever your travels bring you back to Madison, we would be delighted to have an opportunity to provide you with a superior experience. If you wish to discuss this issue further or if I can be of any assistance to you in the future, please feel free to reach out to me at pmattsson-boze@ncghotels.com.

My best,
Phillip Mattsson-Boze
Front Office Manager

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Reviewed 29 April 2014

Wonderful experience! The room was close to freeway but extremely quiet, clean, technology available, great hot breakfast, comfortable beds and pillows (as usual)! The Hampton was easy to find, near the freeway and located near great restaurants and shopping!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank DJRank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this reviewResponded 30 April 2014

Thanks for sharing your kind review of Hampton Inn Madison East with the TripAdvisor community! As an entire staff, we strive to provide each guest with an exceptional stay, every time. I will be happy to pass your comments along to our staff at our daily "huddle."

We will be delighted to serve you again whenever your travels might bring you back to the Madison area. If I can personally assist you in any way, please don't hesitate to reach out to me at pmattsson-boze@ncghotels.com.

Best,
Phillip Mattsson-Boze

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Madison East Towne Mall Area

Address: 4820 Hayes Rd, Madison, WI 53704-3261
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Madison
Price Range: £73 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Madison East Towne Mall Area 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Within just a few miles of the Hampton Inn® hotel in Madison-East Towne Mall Area, you'll find nearly a million square feet of shopping along with the university campus, Warner Park and the Kohl Center. Free hot breakfast and internet is included with your stay. ... more   less 
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Also Known As:
Hampton Inn Madison East Towne Mall Area Hotel Madison
Madison Hampton Inn

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