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“Seriously?” 1 of 5 bubbles
Review of Howard Johnson Plaza Hotel Madison

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Howard Johnson Plaza Hotel Madison
Ranked #43 of 61 Hotels in Madison
Portland, Or
1 review
“Seriously?”
1 of 5 bubbles Reviewed 23 October 2013

After a long drive from western Idaho, we checked in easily enough, and proceeded to get unpacked. When I was all done I went to make the bed the way I like it and found that the linens were dirty. I went and got new sheets from the front desk.
After I remade the bed myself, I went to set up my computer on the bedside table, I had to move it to get to the outlets on the wall, and under the table was a 1/2 drank soda bottle on the floor, and a couple handfulls of chips of various kinds scattered about as if this table had never been moved to be cleaned under.
Okay so I dealt with that mess, then went to open the window to see that the window sill were moldy and peeling.
My partner then said, "what does the bathroom look like?"
The tub was dirty with mildew and hair, both toilet paper rolls were nearly empty and there was no tissue.

The building itself was in disrepair! The room door was not hung properly so it made a horrible unsticking sound when you opened it. All over the hotel wall paper was peeling off the walls.
It gets better! On our way to the bar in the lobby; we saw mice.
The internet connection was crap because they never reboot there server or routers nor is their internet password encrypted.
Simple little things were poorly maintained too, the batteries in the remote were dead.
I understand that the breakfast buffet is complimentary, and not meant to be extravagant in any way. However, when trying too hard to save time vs cost, quality suffers. The breakfast buffet was really bad.
The service seemed to be a half hearted attempt at doing their job. They all seemed to be on their own agenda.
I expected way more out of HoJo. Considering this specific hotel is in a capital city, one would figure that they would put forth more of an effort to maintain a higher standard of quality.
I was highly disappointed in this hotel.

  • Stayed October 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Lia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, 24 October 2013
Thank you for your review of the Howard Johnson Plaza Hotel. Although this is an older property, we are continually making improvements on the overall appearance of the hotel. I will forward these concerns to our general manager to ensure everything gets handled accordingly, We are in the process of a remodel, we just received new beds for the whole hotel, new work out facility, and we also just re-updated our largest indoor pool in madison! And we also just changed our internet provider and now have a free high speed internet!


We do take pride in cleanliness and our friendly staff. Please accept this as an apology and we hope your experience doesn't deter you from staying at Howard Johnson Plaza in the future.

Warmest Regards,
The Staff at the Howard Johnson Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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742 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Burnsville
1 review
4 of 5 bubbles Reviewed 23 October 2013

I came as part of a group show at the hotel. I learned afterward that there was both a group rate and that members of the group where lodged in the same wing. I was uninformed of this by staff upon my arrival and ended up in a different wing.

  • Stayed October 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Howard Johnson

Helpful?
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, 24 October 2013
Thank you for your kind review, we take pride in the customer service we are able to give to our guests, We are glad to hear you enjoyed your stay! I will pass along the positive feedback with our staff, We appreciate all input! Thanks again for staying at the Howard Johnson Plaza! We hope to see you back in Madison real soon!

Warmest regards!

The staff at the Howard Johnson Plaza!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Racine
1 review
4 of 5 bubbles Reviewed 22 October 2013

Better than expected. Breakfast food was ok, coffee great, attendant was a Rock Star entertainer. Would go back just to hear him entertain as he made the room of gloomy faces light up. great way to wake up. Wish I had brought my swim suit. fabulous indoor pool.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Howard Johnson

Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, 24 October 2013
Thank you for your kind review, we take pride in the customer service we are able to give to our guests, We are glad to hear you enjoyed your stay! ! I will pass along the positive feedback with our staff and Mike our Breakfast attendant he will be thrilled to hear!, We appreciate all input! Thanks again for staying at the Howard Johnson Plaza! We hope to see you back in Madison real soon!

Warmest regards!

The staff at the Howard Johnson Plaza!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 20 October 2013

The hotel accomodated my needs - to be shuttled from airport to the hotel and back to the airport. My room was very clean and exceptionally well decorated with up-to-date design. A good overall experience!

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Howard Johnson

Helpful?
Thank writingalive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, 22 October 2013
Thank you for your kind review, we take pride in the customer service we are able to give to our guests, We are glad to hear you enjoyed your stay! ! I will pass along the positive feedback with our staff, We appreciate all input! Thanks again for staying at the Howard Johnson Plaza! We hope to see you back in Madison real soon!

Warmest regards!

The staff at the Howard Johnson Plaza!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Crosse
1 review
2 of 5 bubbles Reviewed 20 October 2013

I'd never stayed at a Howard Johnson before and wasn't sure what to expect. The lobby and room were up-to-date for an average room. My biggest disappointment was that our room had horrible wi-fi where we were located. Other guests reported it being fine. The breakfast was good (scrambled eggs, sausage, fruit, oatmeal, muffins) that was made excellent by Mike, the man who was so energetic that it was catching. Aside from the wi-fi, my only complaint was as we went to check we had everything we found small garbage (plastic wrappers and some other items) between the bedskirt and bed stand that we know weren't ours.This caused our ranking to slip from excellent to average in cleanliness. The workout room had above-average equipment (except one of two treadmills wasn't working) except the hours were awful (7 a.m. opening versus earlier) especially considering there are no rooms nearby to disturb and was too hot.

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Howard Johnson

Helpful?
Thank Vicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle M, Front Office Manager at Howard Johnson Plaza Hotel Madison, responded to this review, 22 October 2013
Thank you for your kind review, we take pride in the customer service we are able to give to our guests, We are glad to hear you enjoyed your stay! I do apologize about the bed skirt issue and I will pass a long this information to my housekeeping supervisor. Our game room and work out room are 24/7 but our pool does have to close at 11pm but it reopens at 7am! I will pass along the feedback with our staff, We appreciate all input! Thanks again for staying at the Howard Johnson Plaza! We hope to see you back in Madison real soon!

Warmest regards!

The staff at the Howard Johnson Plaza!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Howard Johnson Plaza Hotel Madison

Property: Howard Johnson Plaza Hotel Madison
Address: 3841 E Washington Ave, Madison, WI 53704-3648
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #43 of 61 Hotels in Madison
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Howard Johnson Plaza Hotel Madison 2.5*
Number of rooms: 197
Official Description (provided by the hotel):
With the largest indoor pool in town and one of the best room rates, our full-service Howard Johnson Madison hotel is located near Dane County Regional Airport with airport shuttle service available. Our Madison, WI, hotel offers easy access to Interstates 39, 90 and 94, with easy access for events at Lake Mendota, UW Madison, the state capitol and Alliant Energy Center. Enjoy our enormous game room, work out in the fitness center, or a soak in the whirlpool during your stay. Guest room amenities include free Wi-Fi Internet access and refrigerators are available upon request. Handicapped-accessible rooms are available at our pet-friendly Madison, Wisconsin, hotel, and there is parking for your truck, bus or RV. Room service is available or you can enjoy a meal at the Northwood's Bar & Grill, our on-site restaurant. After a sound sleep, start fresh with complimentary Rise and Dine continental breakfast with a hot buffet before heading out. ... more   less 
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Also Known As:
Howard Johnson Madison Hotel Madison
Madison Howard Johnson

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