We got a large block of rooms from the Double Tree for our wedding. Most of our guest were coming from out of town so there was a lot of coordinating to be done. The director of sales, Katie Genrich, went to any lengths to assure that we had enough rooms and also accommodated last minute changes without any extra charges. She also set up an after party in the Badgerland Bar and Grill for our guests after the wedding.
When we arrived on Wednesday the staff was beyond accommodating. The helped us with our bags and of course we were greeted with their signature cookies upon check-in which were delicious! Also, waiting in my fiance and my room was a 6 pack of Wisconsin's finest and a note saying anything we needed we just had to ask. Throughout the weekend that could not have been more true. On Friday, when some of the wedding plans were changed last minute, the staff helped open and setup up tables for the groom's party to get ready in in one of their conference rooms. When we had family that had to cancel last minute because of a family emergency, the canceled their rooms without charge.
Beyond the big things, their service in general was outstanding. Prompt delivery with luggage trolleys, delicious and timely room service, and extra cookies when we would come in late at night from the bars all made the experience of staying at the Double Tree above and beyond that of really any hotel I have stayed at before.
I would highly recommend this hotel to anyone thinking of blocking off a large set of rooms, but also to anyone who wants comfortable rooms, excellent staff and another great reason to visit Madison.
- Official Description (provided by the hotel):
- Located in the heart of downtown Madison, you'll find the DoubleTree by Hilton Downtown Madison in the center of all of the action. Just steps from the Kohl Center and the University of Wisconsin-Madison campus, guests can also walk to the Capitol, State Street and many other downtown Madison attractions. Enjoy complimentary parking and shuttle service to/from the airport and surrounding area, complimentary WiFi and brand-new sleeping rooms. Our award-winning staff looks forward to welcoming you to our hotel and the famous and unique city of Madison! ... more less
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- Also Known As:
- Doubletree Madison
- Madison Doubletree