This hotel is an absolute nightmare. We were there for a wedding. The family had blocked rooms. Our room was on the supposed "elite" floor. First off, there is only one elevator to this floor. It is extremely slow, and it had to be taken into account for events. The room was a nice size, but the cleaning service never came. We ran out of toilet paper, and we had to call four times to get a new roll. The hotel walls are paper thin, which is a noise pollution problem. The staff is rather incompetent and always has a new or different story. The room key would not work on six different occasions, which resulted on a trek to the front desk. The location is not ideal. It is near a noisy train track. It is on the outskirts of Madison, and it takes a long time to arrive at any downtown location. Overall, the experience was negative.
The few pros: the shuttle was nice and the driver was extremely kind/accommodating. The woman in the hotel suite hospitality room was fabulous. The breakfast in the restaurant was healthy, tasty, and had a great staff.
- Official Description (provided by the hotel):
- Experience a feeling of welcome unlike any other at the Sheraton Madison Hotel. Our 239 attractive guest rooms give you everything you need for a great stay. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Madison
- Madison Sheraton