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“Typical Hampton Inn, GREAT Service, Unique Pool”

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Hampton Inn and Suites Madison West
Ranked #5 of 63 Hotels in Madison
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Typical Hampton Inn, GREAT Service, Unique Pool”
Reviewed 1 August 2014

OVERALL
** This Hampton Inn is similar to those in the chain. Located on the West Side of Madison, very close to Middleton and Verona, and within walking distance to many amenitites.

LOCATION
** Madison, WI (West Side), just off the Beltline (Hwy 12/18)
** Next door (walking distance) to Princeton Club Fitness Center
** Walking Distance to: Full-service salon, Milio’s Sandwiches, ALDI’s market, gas station, Brennan’s Market, Café, Tanning, RP Adler’s Restaurant and Bar
** Approx. 10 minute drive to downtown Madison
** Approx. 20 minute drive to airport
** Close to Epic

CHECK-IN
** Check in was great. Very friendly front desk staff.

ROOM
** Clean, comfortable room. Room was larger than an average hotel room, but standard for Hampton Inn.

** Bathroom, furnishings, and common areas were clean and in good condition.

** Beds are very comfortable, as are the pillows.

** Neutrogena toiletries included in the room.

** There is a separate kitchenette area with a sink, counter, fridge, microwave and coffee maker.

NOISE LEVEL
** I didn’t hear a thing the entire time I was there. Great, sound proof hotel.

POOL
** Nice size, indoor pool with separate whirlpool.

** The pool has a small "kid zone" with slides and fun things to climb on. The kid area is geared toward kids up to about age 5.

** Towels are provided in the pool area.

** There is an outdoor area to enjoy, just off the pool area.

FREE SHUTTLE
** Shuttle will transport you to local areas

FREE WI-FI
** Wi-fi is included in the stay, and is very reliable.

FREE BREAKFAST
** Decent breakfast – nothing to write home about, but good enough for a quick bite before you start your day. While we were there, selections included, eggs, omelets, sausage, cereal, oatmeal, waffles, toast, bagels, yogurt, fruit, juice, coffee, water, tea.

BRENNAN’S MARKET
** If you’re visiting from out of town and would like to sample some local beer, wine and cheese, be sure to stop by Brennan’s, which is within walking distance. This is a fabulous market with fresh fruit, veggies, meat, cheese, alcohol, etc. The staff is very friendly and will let you sample many items before you buy them. They will recommend award winning cheeses for you to take back home with you.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Butchie119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Osceola, United States
1 review
Reviewed 29 July 2014

Stayed here two years ago and came back this summer. Very nice hotel and close to the Ironman bike course. Helpful staff. Rooms are nice. It is what I come to expect from a Hampton Inn. I generally tend to seek out Hamptons.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Maureen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGM283, General Manager at Hampton Inn and Suites Madison West, responded to this review, 6 August 2014
Thank you for staying with us at our Hampton Inn and Suites Madison West! We are truly happy that you enjoyed your stay, thank you for the opportunity to host you while you trained for Ironman! The Ironman Triathalon is coming up very soon, we wish you the best of luck!

Stephanie Bracken
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 July 2014

Overall this is an excellent facility that is well maintained. As you drive in, you assume that the first side of the motel that you see is where you check in. You do not see any signs directing you to any other location on the grounds. I went with another party to the obvious door that should lead you to the check in desk. It was the back door. A staff person finally directed us around the building to the front door. The facility needs appropriate signage.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Crosse, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

The hotel was very nice, staff was great. However they choose a Sat. evening to resurface or paint a bathroom. The smell was so over powering and could be smelled throughout the hotel. The pool area was great. My daughter loved the kids play area. Hot tub was a nice large size. Breakfast was good and easy.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGM283, General Manager at Hampton Inn and Suites Madison West, responded to this review, 5 November 2014
Thank you for the opportunity to have you as our guest while you were here in Madison! We are pleased to hear that you enjoyed our great pool area, the breakfast, and our staff. We do apologize about the paint smell and you can be sure that we will share your feedback with our team to ensure that will not occur again.

We hope to have you as our guest again when you are back in Madison.

Regards,

Stephanie Bracken
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mooresville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

The curb appeal of the Hampton was beautiful, the check in experience was delightful(we were called when our room was ready)they accomodated us so we could check in early, the pool and hot tub exceeded our expectations, the breakfast was superb, and our check out was effortless. The maintenance employee was very friendly as well. We will look forward to staying at this hotel in the future!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Dale M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bowling Green, Ohio
Level Contributor
156 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 5 July 2014

This is a larger and very busy Hampton Inn & Suites property. If you are looking for a comfortable and quiet stay - this hotel is too busy. The property is supposed to be a non-smoking property. However, guest were congregated outside the front door smoking for hours. There was only one person working the front desk at check-in and she was more concerned with watching the fireworks. When she handed me my room card she told me the room was having a noise problem. That is exactly what she said. A noise problem because of the elevators. THEN why give me the room? She was correct about the problem and gave me a second room while telling me she'd have to give the 'noise problem' room to someone else. Like wow! How about a little professionalism. The pool and area is nice but be careful in your own bathroom because the tubs are SLIPPERY. Add a little soap with the water and my colleague slipped in the shower smashing his head and back. The head of housekeeping apologized and stated that the hotel had hired someone to come in and put safety grips in their tubs.....which didn't help him when he fell. Nothing like admitting you knew there was a problem and opening your own liability while hurting a guest. Breakfast in the morning was good but the hotel is so busy there were so many people and so few clean tables. I wasn't impressed. It wasn't the typical Hampton Experience at all. I'm not even going to mention how their elevator problems and how the main floor is the 2nd floor.

Room Tip: Don't let them book you on the first floor. Its more of a basement than anything.
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dr T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGM283, General Manager at Hampton Inn and Suites Madison West, responded to this review, 8 July 2014
Thank you for choosing the Hampton Inn & Suites Madison West for your recent visit to Madison area. Thank you for taking the time to share your thoughts about your experience. We always take the feedback we receive as invaluable and are always using it as learning opportunities to make our hotel and our teams stronger. I apologize that we did not deliver acceptable levels of customer service while you were staying with us. I will use your feedback and take it back to the front desk team to ensure they are delivering strong lines of communication to our guests while providing exceptional service. We will better ourselves so guests in the future will not have the same experience that you did. Thank you for giving us the opportunity for improvement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trondheim, Norway
Level Contributor
769 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 5 July 2014

Drove out West after visiting downtown Madison and not being all to happy with the accomodation alternatives there. Great service, great room and a solid breakfast. Not the cheapest motel I have stayed in, but well worth the money.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taarhaug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGM283, General Manager at Hampton Inn and Suites Madison West, responded to this review, 8 July 2014
Thank you so much for choosing to visit us on the west side of Madison! We appreciate the opportunity to have you as our guest. We are truly pleased that you enjoyed your stay and hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn and Suites Madison West

Property: Hampton Inn and Suites Madison West
Address: 483 Commerce Dr, Madison, WI 53719-4924
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Madison
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn and Suites Madison West 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to the Hampton Inn and Suites by Hilton Madison West hotel, located in Madison, Wisconsin, next to Princeton Club West. This Hampton hotel is convenient to the University of Wisconsin-Madison, Kohl Center, CUNA Mutual, Epic Systems, West Towne Mall and several great restaurants. ... more   less 
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Also Known As:
Hampton Inn Stes Madison West Hotel Madison

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