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“HOMEWOOD SUITES - MADISON”

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Homewood Suites Madison West
Ranked #7 of 63 Hotels in Madison
Certificate of Excellence
GreenLeadersBronze level
rosendale, WI, United States
1 review
“HOMEWOOD SUITES - MADISON”
Reviewed 28 March 2014

I loved the hotel, food was outstanding both breakfast and dinner. The wine and beer was a great option. saved me from running to another place so I could finish my work at night. The staff was very helpful, would have liked to use fitness room but ran out of time as it was busy when I was at the hotel. Enjoyed the chocolate chip cookies for an evening snack.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, 7 April 2014
Hi Patricia, Thanks for staying with us and writing your review. I am glad that you enjoyed the quality and convenience of both our meals. In addition to our fitness center we have reduced daily rates with the nearby Princeton Club so on your next visit I hope you'll have time to get in a workout. Hope to see you again soon!
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557 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
New York City, New York
Level 6 Contributor
292 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 25 March 2014

Ridiculous SOFT WATER means you can't rinse the soap off while in the shower and while using the sink. It is just Gross! I would have checked-out but it was too late in the evening and I had already unpacked. When I called to complain, the hotel offered to comp me for the night. Nice gesture and great attention to customer service!
Wow! They actually have trash can liners in the trash cans in the room. Wonderful! So many hotels don't use liners in the trash cans which is disgusting! However, the maids tighten with a knot, the liner so tightly - that it collapses into the trash can when you throw something away. Stop this stupid practice of knot tying the liner so tightly around the can.
Funny door location in the bathroom has you elbowing the door out of the way to use the toilet. Also the toilet-paper is hidden behind the bathroom door. Very odd setup.
Room had separate area for bed, away from living area. Also had separate thermostats for bedroom and living area. Full kitchen with fridge (and ice-maker in freezer which I love so now no treks to ice machine in hall area), microwave, dishes, etc.
Breakfast is decent and standard fare, but best part is the evening reception with light meal and wine or beer. A+
Staff is friendly and attentive. Overall, a very good choice in the Madison area if you can tolerate the soft water.

Room Tip: top floor, corner room
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimB_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Homewood Suites Madison West, responded to this review, 7 April 2014
Jim, Thanks for staying with us and letting us know about your experience. We appreciate the detial in letting us know what did and didn't work for you. I apologize that the soft water didn't suit your preferences but glad we could rectify that situation with our satisfaction guarantee. Glad you enjoyed the service and other aspects of your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pewaukee, Wisconsin
Level 6 Contributor
223 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 25 March 2014

As I started planning an overnight with my husband I saw this hotel and called for information about the rooms. Jeb answered all my questions and made the reservation for me. The room was nicely appointed and in a quiet area. Breakfast was good. I have actually had some better choices when I've stayed at different Homewood Suites, but this was good none the less. The staff was very accommodating. We thoroughly enjoyed our stay.

Stayed March 2014, travelled as a couple
Helpful?
Thank 534PatM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, 7 April 2014
Thank you for taking the time to submit a review! We appreciate the feedback regarding breakfast and will continue to always seek to improve our food and beverage offerings. We hope to see you again the next time you come to town! Thanks again!
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Hudson, United States
1 review
Reviewed 19 March 2014

We stayed at this hotel for a state hockey tournament. Our parents like to gather in one area and every evening we had the large breakfast/lobby area. The staff was amazing with making sure all of our needs were met. The rooms were absolutely perfect, and the group rate we received was great. I would recommend any sports group, or large group staying at this facility. Everything was perfect for our teams stay!!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Trisha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, 7 April 2014
Hi Trisha, Thanks for the review and recommendation. I am glad that we could give you and the rest of the group an enjoyable experience while you were in town. Thanks for staying with us and if there are future tournaments we would love to have you again.
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Hyderabad, India
1 review
Reviewed 17 March 2014

Satisfaction guaranteed... One of the best hotel in the world with best in class facilities.. Overall 100% satisfied.. would definitely recommed/recommeded already to my collegaues... The biggest point is the only hotel which gives free dinner with Wine and beer.. dont you feel good ?? :)

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Arun G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, 19 March 2014
Hi Arun,

Thanks for staying with us and writing this review! We enjoyed having you and I'm glad you enjoyed your stay! We certainly appreciate the high praise and recommendation. I hope we'll see you again if your travels bring you back to Madison!
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wisconsin
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 March 2014 via mobile

The staff at the hotel are always amazing and helpful in every way. They put up with all the crazy that the city of Ellsworth brings when we come down for high school wrestling. Breakfast is very good and has a big variety. They let us take over their lobby and fun room and treat us so well. This year we won the team title and were particularly rowdy and the staff dealt with it very professionally. The only place I will stay when I travel to Madison.

Stayed March 2014, travelled with family
Helpful?
Thank amatzek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, 19 March 2014
Hi there,

Thanks for sharing your feedback! We were very happy to share in your excitement of winning the state championship. Congrats again! Glad to hear that you'll be staying with us again. We look forward to hosting you next year when you go for back to back titles! Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014

We are doing a extended stay at the Homewood Suites during our relocation. Jeb, Jenalle, and Chris went over and above to make our stay here excellent. The breakfasts were hot and fresh. The dinners and refreshments at night were a great way to wrap up the day. Alejandro always made sure the dinner food was hot and fresh. The housekeepers did a wonderful job keeping the room clean and stocked with coffee. The hot tub, pool and work out area were a great way to relax. It is very pet friendly with areas to walk the dogs. We have another month here and and are looking forward to a great comfortable stay. The staff here are warm and friendly and we know a lot of them by name. Great job to all.
Paul

Room Tip: The Homewood Suites have great kitchens. It is easy access to the west side and Epic.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Front Office Manager at Homewood Suites Madison West, responded to this review, 9 March 2014
Hi Paul, thanks for taking the time to share your experience! We have enjoyed your stay here and look forward to serving you during the next month and helping with your relocation. As always, if there is anything you need don't hesitate to ask! Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Madison West

Property: Homewood Suites Madison West
Address: 479 Commerce Dr, Madison, WI 53719-4924
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Madison
#3 Family Hotel in Madison
#7 Business Hotel in Madison
#9 Romantic Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites Madison West 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Homewood Suites by Hilton Madison West hotel, located in Madison, Wisconsin, next to Princeton Club West. This hotel is convenient to the University of Wisconsin-Madison, Kohl Center, CUNA Mutual, Epic Systems, West Towne Mall and several great restaurants. ... more   less 
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Also Known As:
Homewood Suites Madison West Hotel Madison

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