This is the third time that we have stayed with our family of 6 at this hotel and we keep coming back. It is clean and comfortable, and the staff are all very friendly. The cost of the hotel is great for what you get and it is in a quiet, safe location close to the Beltline. The bedding has been up updated and long gone are the bedspreads, replaced instead with white comforters that smelled freshly laundered, and were also fluffy and cozy. (I mention this because hotel bedspreads skeeve me out and I am always glad to know that there are no bedspreads.) Being that it is August and hot out we ran the air conditioner all night, but it was quiet and didn't disturb our sleep as some hotel air conditioning units do.
There are two reasons that I docked a point from my overall rating. First is the fact that the pool seemed way overly chlorinated. My husband had taken our kids and my friend's kids to the pool and when they came back to the room after an hour the smell of chlorine on them was overwhelming. None of my kids has ever had problems with chlorine, but this time 3/4 of my kids did. My oldest daughter had a rash break out on her body from it. My second child's eyes were bright red and burning/itching. Unfortunately showering did not relieve this and she was uncomfortable all night. My 3rd child's eyes were also irritated, although they were just a bit pink instead of red. I don't know if the pool is always that heavily chlorinated or if it was a lone incident.
The second reason that I docked a star from my rating is because of the breakfast. When we stayed here last a few years ago there were fresh scrambled eggs and quality sausage. This time around it was the frozen egg patties and mushy sausage. The milk seemed to be powered milk and my kids would not drink it. The other food options included waffles, donuts and low-quality bagels, but the staff did not do great keeping things stocked. The waffle batter was out for 15+ minutes, which is a long time when the breakfast area was busy and people were waiting around for the batter to be restocked. I know the staff were aware of it, because another hotel guest had informed me when I first got into the breakfast area with my family that he had let a staff member know a few minutes prior. The eggs were also out for at least 10 minutes and the bread options also ran out for a period of time.
In the grand scheme of things the breakfast issues are not the end of the world given the price of the hotel and how great everything else was, but it was still disappointing.
I also wanted to mention our experience in the bar since there seems to have been issues with a bartender according to recent reviews. My friend and I went into the bar at about 8 PM, and we experienced friendly, prompt service from the bartender. We had been given free drink cards for happy hour (according to the hotel guest book happy hour happens Monday-Saturday evenings.) However, happy hour ended at 7 PM and we didn't get to use them, but that was no fault of the hotel or the bartender. There is a decent selection of beer, wine, and spirits. I had two gin martinis and my friend had two New Glarus Spotted Cow's. The prices were about what we would have paid if we had bought the drinks at a restaurant. ($4 for each Spotted Cow and $6 each for the martini's.)
Despite the issues with the pool and the breakfast we will be back. It's by far the best hotel value in Madison and I recommend it!
- Official Description (provided by the hotel):
- All Suite Madison Wisconsin Hotel is situated walking distance from shopping, dining and more on Madison's West Side. Free hot breakfast buffet daily, free cocktails to the hotel's lounge Mon. - Sat. from 5-7pm, free high speed internet including wireless and free airport shuttle based on availability. Amenities include an oversized pool, whirlpool and fitness center. Relax in a Two Story Suite and/or Whirlpool Suite. ... more less
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- Also Known As:
- Comfort Suites Madison West Hotel Madison
- Madison Comfort Suites