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“Great service, great stay” 5 of 5 bubbles
Review of Comfort Inn & Suites Madison Airport

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Comfort Inn & Suites Madison Airport
Ranked #41 of 61 Hotels in Madison
Saint Louis, Missouri
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great service, great stay”
5 of 5 bubbles Reviewed 2 August 2014

Front desk staff was very courteous upon my arrival, and room was on upper floor near the elevator. I appreciate the consideration given to me on this stay. Room was well set up and had everything I needed to wrap up my trip before heading home. I will look to stay here again when in Madison in the future.

Room Tip: Be specific about your needs before you check in
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  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank JoeTablede97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review, 4 August 2014
Thank you so much for your kind words. I will pass these comments on to our staff. Please do come stay with us again.
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177 reviews from our community

Traveller rating
    76
    41
    39
    13
    8
See reviews for
51
36
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44
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

I have never been more pleased with my stay out of town in my life. Tony at the front desk saved my family and I from having the worst weekend getaway. The sign out in front of says we treat you like family and that is exactly the service that was provided. A big thank you from the Michigan girls to everyone at the comfort inn.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review, 23 July 2014
Thank you so much for your kind words. We do appreciate the compliments. We work hard to give our guest 100% satisfaction. Please come and stay with us again next time you are in our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 15 July 2014

We desperately needed a room in Madison to attend the birth of our first grandchild. This was literally the only room available in the city, so our travel agent grabbed it. The place was packed, so I had to park in the back, which was not terribly well lit... I felt like I was going to be a PSA for personal safety. I will say that the front desk clerk was very friendly and accommodating, but our room was just plain nasty. There was mold in the crevices of the shower and I'm guessing the carpet hadn't been vacuumed for weeks. There was absolutely nothing on the walls; no mirror, no artwork, nothing. It was very institutional and ugly. There was a sign in the front of the property indicating it had just completed a huge remodel. They must have forgotten this room at the end of the hall.

Room Tip: Get away from the elevator.
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  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hagcrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review, 17 July 2014
First of all, let me say that we are so sorry that we did not meet your expectations. We do thank you for bringing this to our attention. We do strive for 100% guest satisfaction. We will take your comments to the appropriate departments in order to rectify the situation. Comments such as yours helps keep us on top of any arising problems. Please give us another chance next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 6 June 2014

Many thanks to Jessica, Jewelynn, Sandra and late night shuttle guy for a warm, welcoming stay! A great respite after a wearying day of difficult flying! And thanks for the great advice on our further travel plans back home. Will definitely consider a stay when our travels bring us back this way :) Bruce & Diane

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Flyingjunebugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review, 9 June 2014
Thank you so much for your kind words. We do appreciate it. Look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodstock, Maryland
1 review
5 of 5 bubbles Reviewed 6 June 2014

This starts with United Airlines messing up my flight and me having to stay over night unexpectedly. Convenient to restaurants and shops. $3.00 bottles of beer at the front desk!

First Ouahiba (pronounced Waheeba) picked me up at the airport and stopped at a store for me and waited while I shopped for some comfortable clothes. Then when got to the hotel, Tony checked me in and offered me chocolate chip cookies while Sandra grabbed every known necessity for an overnight stay (deodorant, tooth paste, comb, tooth brush, mouthwash, shaving cream etc.) I told them about my plane being parked at the wrong gate and United blaming me for not listening to the announcements.

With their customer service, they need to take over United and run that company right! I was having a bad day, Ouahiba, Sandra and Tony helped make it a whole lot better. While the rooms were like any other hotel, the people made it a great experience. They even drove me back to the airport at 4am, no complaints, all smiles. Funny thing, I traveled back with the United crew of my 5am flight... What a culture difference. My Comfort Inn people were friendly, United people were terribly unfriendly. When I go back to Madison, I go right to this Comfort Inn- only I will not fly United. Thanks guys!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review, 9 June 2014
We appreciate your kind words. I will pass this on to our staff. We do strive for 100% satisfaction for our guest. Thank you so much and we look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 20 May 2014 via mobile

We stayed a Thursday and Sunday night last weekend. The staff was just amazing and over the top helpful. Rooms were clean and modern, breakfast was above average for free hotel food. 10% discount when staying there at the Perkins across the street. Nice place

Stayed May 2014, travelled with family
Helpful?
Thank fprandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review, 22 May 2014
Thank you for your kind words. We appreciate your business. We do strive for 100% satisfaction with all of our guest. Come back and stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mpls, mn
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

I stayed here on 4/29, and the hotel and staff exceeded my expectations. Upon arriving, Tony at the desk was very friendly and helpful. As a "Choice" member he indicated he would upgrade my reservation. The room had a sitting area, with a little bar counter and built in sink. Room had a fridge and microwave also. Room was very clean, with a comfortable king bed and "5" pillows. The hotel provides a free shuttle to surrounding restaurants, etc. This proved valuable because I didn't have a vehicle. Thanks Steena for the ride to the Outback restaurant. I had to take a really early shuttle to the airport, but could see that the area for the free breakfast was well laid out and would have had a good selection to choose from.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank speedo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review, 22 May 2014
Thank you so much for your kind words. I will let Tony and Steena read this review. I know they will appreciate it. We strive for 100% satisfaction with all of our guest. Please come and stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Madison Airport

Property: Comfort Inn & Suites Madison Airport
Address: 4822 E Washington Ave, Madison, WI 53704
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #41 of 61 Hotels in Madison
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites Madison Airport 2.5*
Number of rooms: 152
Official Description (provided by the hotel):
Just minutes away from the Dane County Regional Airport is our Comfort Inn & Suites(R) Madison - Airport hotel in Madison, Wisconsin. The convenient location off of Interstate 90 and Interstate 94 places our pet-friendly hotel in Madison near a variety of popular attractions, including: - University of Wisconsin - Ho Chunk Casino - Alliant Expo Center - Monona Terrace Convention Center - Wisconsin Dells We provide complimentary shuttle service to the Dane County Regional Airport and local businesses within two miles. If travelling for business, get work done with access to copy and fax services or hold a get together in our meeting space, which can accommodate up to 100 guests. Additional amenities at our smoke-free Madison hotel include: - Free WiFi - Free weekday newspaper - Indoor pool - Exercise room - Guest laundry facilities Get going with a great breakfast. Start your morning in Madison with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. All of our guest rooms include microwaves, refrigerators, flat-screen TVs, coffee makers, hair dryers, irons and ironing boards. Some rooms feature whirlpools. Whether you're traveling for leisure or business, alone or with your kids, our Comfort Inn & Suites Madison - Airport hotel offers accommodations for every type of travel. Madison, WI hotels like ours are proud to offer hotel rooms to relax and unwind no matter what reason you travel. Book now! ... more   less 
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Also Known As:
Comfort Inn And Suites Airport
Comfort Inn & Suites Airport Hotel Madison
Comfort Inn Madison
Madison Comfort Inn

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