Before booking, I read many reviews about this hotel and was excited to stay here. However, there were a number of things that spoiled it for me.
-Check in was done by a young lady who mentioned she was new. I asked if putting a debit/credit card down was mandatory as the room was already paid for. I was told that it was mandatory which I found to be odd as I have worked in the industry myself (management for about 5 years). I then asked if the hotel put a hold on a debit card and how much it would be so I could decide which card to put down. Unfortunately, I couldn't get a definitive answer from her or from the other gentleman at the desk.
-The room itself was nice minus a few points. First, it was a handicap room. This really isn't a big deal, but it would have been nice to have been informed prior to getting to the room. There was also a chunk of food or something on one of the pillows on the couch. The toilet seat had a pretty significant gouge in it.
-I went down for breakfast the first morning we were there and avoided it the next day. My son is on a gluten free and dairy free diet so I asked the waitress if the eggs contained dairy. She confirmed that they did, so I asked if we could have just plain scrambled eggs. She refused stating that the kitchen was out of eggs. Really? Out of eggs on a Saturday morning with an hour still left of breakfast? Needless to say, I was annoyed. I had read on trip advisor about this happening, but couldn't believe it. Now I do.
The stay was nice, but it could have been great, if not incredible, if those things didn't happen.
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- Also Known As:
- Cambria Hotel Madison