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“Wont Stay Again - Basic, Inexperienced Staff, Wrongly Charged and They Wont Refund”

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Cambria hotel & suites
Ranked #17 of 63 Hotels in Madison
Certificate of Excellence
Reviewed 10 July 2014

We stayed here for a family visit and, while they strive to be modern, they need an update. After reading some reviews I expected more ... It was average, at best

Very disorganized and inexperienced staff up front. Doesn't give you the confidence you want. It felt more like a hostel/dorm. Also, it is isolated. Not the best location.

The room was big enough and had a fridge and couch but the furniture is really uncomfortable. Same with the furniture in the lobby - very uncomfortable.

There was virtually nothing in the cases at the food bar. There was also never anyone behind the counter and during breakfast it was annoying. The breakfast was like a school lunch quality so we only had it once during our 5 night stay.

The real kicker is that we requested a late check out and the front desk supervisor approved and, when leaving, confirmed we wouldn't be charged. Low and behold, they charged my card. The manager I spoke with even confirmed with the guy at the front desk I spoke with that he remembered us but said we check out after 4 and we hadn't. I'm not looking for a free but am uber conscious of fees because I travel a lot for work and know you have to be timely or they will charge.

A family emergency is what caused the late check out request and they were very compassionate. Yet, still, they will not refund the one day.

Won't stay again not only because of the blah accommodations but also because of their lack of their lack of organization and keeping proper note of our departure.

  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank BettyRoxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambriamadison, General Manager at Cambria hotel & suites, responded to this reviewResponded 11 July 2014

On behalf of our team, please accept my apology for your unpleasant stay. We strive to ensure that our guests experience the best visits possible during their travels and it sounds like we fell short of your expectations. We are sorry to hear about your family emergency. We will share your comments with the staff so we may learn and improve our service moving forward. Thank you for sharing your comments.-Dave Monte

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196 - 202 of 433 reviews

Reviewed 9 July 2014

This is a great place to hold business meetings or small to medium conventions. I enjoyed the location and the service. I didn't try any of the amenities, but all seemed to be well within the very good range.

Stayed: September 2013, travelled on business
Thank NewarkScubaDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambriamadison, General Manager at Cambria hotel & suites, responded to this reviewResponded 11 July 2014

Please accept my sincere thanks for your comments regarding our hotel. We are here for you if you have any future needs for meeting space or lodging. -Dave Monte

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Reviewed 7 July 2014

this is a great hotel. It is really cheap. We paid less than $90 a night for a 2 king bed suite with a pullout couch. As a family of 6, it's very hard for us to find a room that we are all comfortable in. This room was huge. My wife and I had our own room. Every room and bed had it's own tv so there wasn't any fighting.
The hotel was extremely clean, the staff was very friendly, courteous, and professional. Some reviews complained that it was in an odd location. I guess it would be if you want to be downtown but it was very quiet and is in an office park. It's 2 mins away from the highway and 5 mins away from a large shopping mall and many restaurants and stores.
Our only complaint about the hotel was that since we have 4 children, we always want a hotel with a pool and hot tub. The pool in this hotel is very small. Occupancy is 12 people but we had 5 people in the pool from our family and if someone else joined us, it was have been too close for comfort. Luckily, we didn't have this problem.
We didn't try any of the food in the hotel or room service. $9.50 for a breakfast buffet is a little too much for me. We went to the grocery store and bought breakfast items. You could have even went to a Denny's or Country Buffet for cheaper and they're only 5 mins away.
This was a great hotel. We travel several times a year and I'll definitely look for Cambria Suites from now on.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Fatlonnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambriamadison, General Manager at Cambria hotel & suites, responded to this reviewResponded 11 July 2014

It has been a pleasure to serve you and your family. We are so glad that you had plenty of room for your large group. We appreciate your business and hope you'll join us again in the near future. -Dave Monte

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Reviewed 5 July 2014

Daughter, grandson and I went on a weekend trip to Madison so we thought we would take advantage of the Living Social Coupon. The room overlooked the parking lot but other than that it was lovely. The bed we wonderful but my grandson talked my daughter into sleeping on the pull out couch(?) and it left a lot to be desired. The bedroom had enough electrical outlets (amazing) and the tub was deep enough to soak in and great to shower. The room included breakfast buffet which was nice and 2 drinks which was better. The only thing weird about this place is that it has the smallest pool I have ever seen. Maybe it was a lap pool and I didn't know how to make it work. I would stay again next time I need a room for Madison.

Room Tip: I can't see that any are bad. It is a great place.
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DyanR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambriamadison, General Manager at Cambria hotel & suites, responded to this reviewResponded 11 July 2014

I am so glad you had an opportunity to take advantage of the Living Social Promotion. Thank you for staying with us as our staff will always do everything possible to make your stay wonderful. Thank you! -Dave Monte

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Reviewed 5 July 2014 via mobile

We stayed here for one night. The room was gorgeous, very clean and comfortable. The hotel itself is very modern, clean and actually smells great. The hotel and rooms are very accommodating. They have a very nice sitting area and relaxing dining area.

Stayed: July 2014, travelled as a couple
Thank dachapra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambriamadison, General Manager at Cambria hotel & suites, responded to this reviewResponded 11 July 2014

Thank you for taking the time to share your experience with us. We are so very happy to hear that you enjoyed the hotel. We are scored very highly in guest room cleanliness within our brand and we are very proud of that. Please visit us again and we appreciate your business! -Dave Monte

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Reviewed 1 July 2014

So yeah, totally wasn't expecting this! It wasn't just a run-of-the-mill hotel room. It was a lovely mini-suite! From check in to check out, everything went smoothly. (Except maybe the weather...tornado warnings and all!) Front desk staff was friendly with a sense of humor, and while I didn't try out the restaurant or food, it looked delish and I saw many guests there for breakfast in the morning. But the room...well let's just say, "WOWZA!" I was not expecting it to be so great! Yes, it's small for a suite, but what the heck! You actually get a SUITE for the price of A ROOM! There is a granite-topped kitchenette, complete with microwave, mini-fridge, coffee maker and the works, PLUS a separate area with a sofa, chair, t.v. and desk, PLUS a beautiful room divider with an over-sized bed, ANOTHER T.V.! and a small closet for your belongings. The bed was uber-comfortable, the linens were soft, and perhaps the best thing about this room...SUPER CLEAN! As in REALLY CLEAN! The bathroom had a counter-top sink, great water pressure, and always hot water...I showered 3 times during my overnight stay because I had such a back-ache from the drive in...and it was fab! I looked...I mean I really looked...to find some dirt someplace because I just could not believe how clean it was. But everything was absolutely spotless...I couldn't find anything to complain about, even at close inspection. The location seemed a little odd to me at first...seemed to be out in the middle of a business park and very close to some big empty fields...but don't let the location fool you. There is a major mall and loads of restaurants less than a mile away. But even if you don't have a vehicle, I think you could definitely find enough good food to eat right there or certainly, any delivery place would be happy to make the short trip. Will definitely stay here again. A great find and super bargain! VERY HAPPY with my stay!

Room Tip: I was pretty close to the elevators and heard nothing all night, so I doubt you will get a bad room...
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  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank elle55407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambriamadison, General Manager at Cambria hotel & suites, responded to this reviewResponded 2 July 2014

Wow! What a great review! Thank you so much for giving us the opportunity to serve you. You have found the diamond in the American Family Business Park! We hope to see you again and thanks for staying with us! -Dave Monte

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Reviewed 30 June 2014

Stayed on my way back on a cross country trip with my daughter. Superb room, good customer service, and most importantly it was clean and quiet. Highly recommend. I would easily stay there again for any reason.

Stayed: June 2014, travelled with family
Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambriamadison, General Manager at Cambria hotel & suites, responded to this reviewResponded 2 July 2014

Guest like you are a pleasure, and we are delighted that you stayed with us. We appreciate your business and hope you'll return soon! -Dave Monte

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Additional Information about Cambria hotel & suites

Address: 5045 Eastpark Blvd, NW quad of I-94 & US-151, Madison, WI 53718-2003
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Madison
#5 Romantic Hotel in Madison
#13 Family Hotel in Madison
Price Range: £74 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cambria hotel & suites 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Cambria Hotel Madison

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