We stayed here for a family visit and, while they strive to be modern, they need an update. After reading some reviews I expected more ... It was average, at best
Very disorganized and inexperienced staff up front. Doesn't give you the confidence you want. It felt more like a hostel/dorm. Also, it is isolated. Not the best location.
The room was big enough and had a fridge and couch but the furniture is really uncomfortable. Same with the furniture in the lobby - very uncomfortable.
There was virtually nothing in the cases at the food bar. There was also never anyone behind the counter and during breakfast it was annoying. The breakfast was like a school lunch quality so we only had it once during our 5 night stay.
The real kicker is that we requested a late check out and the front desk supervisor approved and, when leaving, confirmed we wouldn't be charged. Low and behold, they charged my card. The manager I spoke with even confirmed with the guy at the front desk I spoke with that he remembered us but said we check out after 4 and we hadn't. I'm not looking for a free but am uber conscious of fees because I travel a lot for work and know you have to be timely or they will charge.
A family emergency is what caused the late check out request and they were very compassionate. Yet, still, they will not refund the one day.
Won't stay again not only because of the blah accommodations but also because of their lack of their lack of organization and keeping proper note of our departure.
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- Also Known As:
- Cambria Hotel Madison