A well-designed hotel can be eye-candy pleasurable but service and a decent breakfast facility either adds or detracts from the experience. I checked in at 1:30pm and the front desk manager said I would have to wait until 3:00 pm for my booked and assigned room. It was raining, and this Fairfield is east of Madison and I needed to be in downtown Madison. Returning to check in was beyond inconvenient. The manager left the front desk and another person took over who found me a room right away that I could check into. Hint: find the right person who can accommodate your needs.
The next morning the breakfast area was packed with adults and kids. Families were spread out all over the room. Chairs were in the aisles, we were asked to give up our four-person table and move to a two-person table in the rear of the room. The sparse breakfast was on a narrow counter at the end of the room. The yogurt/cartons of milk were in a small unlabeled refrigerator. There was no room on the counter to put down a plate, the items were not replenished and those kids and adults trying to get some scrambled eggs, or cereal with 2-3 deep. Things were not replenished. The "fresh" fruit was soupy and depleted. Coffee was empty. I told the same manager who couldn't find me another room to check into the coffee was empty and he laughed.
This hotel has serious management issues, and design flaws in serving the people who partake of their included morning breakfast. However, parking is free and if you need a place to stay be aware of the breakfast area being a problem.
- Official Description (provided by the hotel):
- Fairfield Inn & Suites by Marriott Madison East is located within one mile of over 150 shops and restaurants and is just a hop, skip and a jump off Interstate 90/94 and the Dane County Regional Airport. The hotel is just minutes from downtown Madison, University of Wisconsin, Kohl Center, Covance, Alliant Energy Center and the Overture Center. ... more less
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- Also Known As:
- Fairfield Inn And Suites Madison East
- Fairfield Inn & Suites Madison East Hotel Madison