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“Left us stranded for no good reason!”

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Comfort Inn Madison - Downtown
Ranked #13 of 63 Hotels in Madison
Certificate of Excellence
Chicago
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Left us stranded for no good reason!”
Reviewed 22 September 2013

I could not be any more disappointed in this property. We made reservations 3 weeks ahead of time for a weekend in Madison for a football game. We got into town early and tried to check in at noon. They told us our room wasn't ready yet and that it wouldn't be till almost 3:00. Seeing as the game started at 2:30, we asked if we could leave our car in the lot and check in after 10:00 PM when we got back from downtown. We were told by the ladies at the front desk (Jody, I believe) that it wouldn't be a problem and the reservation is already confirmed.

When we returned to the property by taxi around 10:30, we were told that we lost our reservation because we weren't there by 10:00 PM. We explained to them that we tried checking in once already that day and we're told that coming back later wouldn't be an issue. Well it was an issue. A VERY BIG ISSUE! The manager, Justin, left a message on our home phone line at 9:07 asking if we were still coming. The problem here is, we weren't at home to get this message, and they had my cell number as the primary number on the reservation yet opted out of using it. It is now 11:00, we are inebriated and unable to drive and all of the hotels are sold out due to weddings and the football game.

They were unable to assist us in finding accommodations and were not willing to shuttle or compensate us on getting to a hotel we found 20 minutes away. I've heard of most hotel chains affecting to pay for the room elsewhere, offer a free stay in the future at their property or something to that effect and Justin and his staff offered none of that.

We travel a lot and have never had a situation like this happen. The disappointment in the way that this location of the IHG treated us and our reservation will not be soon forgotten.

Stayed September 2013, travelled as a couple
Helpful?
2 Thank pwash79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, 23 September 2013
The events listed in this review did not occur at our inn. TripAdvisor has been notified that it has incorrectly listed this review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Charleston, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 September 2013

From the moment I called to make my reservation, to check-in and check-out, this hotel well exceeded my expectations. I travel several times a month for work, so I am familiar with this brand, but let me tell you, the folks at this Holiday Inn Express are top notch! I was in town during a busy football weekend, the hotel was sold out, but the staff could not have been more welcoming and accomodating. The two gentleman that checked me in were superb. One appeared to be training, but his welcome demeanor and professional attitude was excellent. He even said he baked the night's cookie selection! He's a keeper! Breakfast in the morning was great, and my check out experience was very smooth. Kudos to the management of this place; they sure know how to hire excellent, caring staff! If I find myself in Madison again, I will definitely be staying here, and will recommend for friends coming through the area!

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cooper H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, 23 September 2013
Thank you for your kind words regarding your most recent stay with us.

Our goal is to provide service that exceeds your expectations. I'm glad to hear we accomplished our goal.

We look forward to serving you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
208 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 11 August 2013 via mobile

Short cab drive to downtown and across the street from the Alliant Center. Has a decent pool, free breakfast and clean rooms. The rooms could use some updating though. Staff was very friendly and helpful.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Partyof5ish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, 14 August 2013
Thank you for taking the time to complete a review of our inn.

We do plan on doing a major renovation this winter to upgrade our product.

We hope you will visit us once again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LITH, IL
1 review
Reviewed 8 August 2013

While visiting this location for business, I asked where the best place to get a steak was. Vincent at the front desk indicated that there was a steak restaurant nearby with a rich history in the Madison area named Wonder Bar and Grill. The food was truly outstanding and the recommendation was top notch. Vincent and all of the front desk staff were wonderful. I really enjoyed the happy hour and relaxation along with the large hot tub near the pool.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, 14 August 2013
Thank you for your kind remarks regarding our staff and inn.

We're glad to hear we exceeded your expectations and look forward to your next visit to our inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brookings, South Dakota
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 July 2013 via mobile

Good location with downtown Madison just a few minutes away. I stayed here for a week for a business trip to the city but was not all that impressed. Rooms could use an updating, little things like excessive dust and a cracked trash can. Noticed ants on the bathroom floor on my 3 rd day and I had no food kept in my room.

Stayed July 2013, travelled on business
Helpful?
Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, 7 August 2013
Thank you for your comments regarding your stay.

While our hotel will be going through an extensive renovation this winter, your comments reflected areas that can be immediately addressed with our staff, and we have done so.

We thank you for sharing your thoughts and allowing us the opportunity to improve our inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indiana
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 July 2013

Stayed here after a long day's drive. Front desk staff was helpful and well informed. Evening glass of wine and then cookies before bedtime made for two happy visitors. Also apppreciated the staff's recommendations for dinner. Comfy beds and hot breakfast were unexpected pleasures.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvztravl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, 16 July 2013
We appreciate your completing a review of our Holiday Inn Express.

We're glad to hear you enjoyed the little extras we have added, our pillow top mattresses and our stellar breakfast.

We hope you'll join us once again on your next trip to Madison.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hawthorn Woods, Illinois
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 12 July 2013

We were really happy to stay in this Holiday Inn. Great value. Free drinks. Nice customer service. Friendly personnel. We were happy to see value of Holiday Inn again with free coffee and cookies. This brand is much better then many overpriced hotels with paid water that cost $5

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hawthornwoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobLoskill, Public Relations Manager at Comfort Inn Madison - Downtown, responded to this review, 16 July 2013
Thank you for your response concerning your stay at our inn.

We're glad to here we exceeded your expectations for product, service, location and price.

We look forward to serving you on your next trip to Madison!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Madison - Downtown

Property: Comfort Inn Madison - Downtown
Address: 722 John Nolen Dr, Madison, WI 53713-1422 (Formerly Holiday Inn Express Madison)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Madison
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Madison - Downtown 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Complete Renovation in 2014! Comfort Inn a Madison, Wisconsin hotel near Alliant Energy Center Enjoy your Madison, WI vacation at the Comfort Inn(R), located in the downtown area within walking distance to the Alliant Energy Center and Veteran's Coliseum. Shopping, dining and sightseeing await you during your stay at the Comfort Inn, and you'll be just minutes away from some of the most popular Madison destinations such as: •Wisconsin Children's Museum •Wisconsin Veteran's Museum •Capital City Bike Trail We are also easily accessible from Highway 12/18, near the University of Wisconsin and the Monona Terrace Convention Center, Camp Randall and the Kohl Center. Your guest room at the Comfort Inn is complete with a flat-screen television, microwave, hair dryer, MP3 radio, iron and ironing board. Additional amenities include: •Free wireless high-speed internet •Free daily newspaper •Free hot breakfast and coffee Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn Madison, WI the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Keep up with your workout regimen at our fitness center, and enjoy our indoor heated pool. Parking is free and can accommodate most cars, trucks or buses. This is a pet-friendly hotel, fees apply. Book your stay the Comfort Inn and enjoy a worry-free and fun-filled visit to Madison. Our friendly and professional staff will ensure your trip is memorable and enjoyable. ... more   less 
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Also Known As:
Holiday Inn Express Madison Hotel Madison
Holiday Inn Madison

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