My friend and I came to visit my cousin and go out for a night on the town, we just wanted a cheapish hotel to sleep at. We weren't looking for anything too extravagant, just somewhere that we could sleep comfortably and was just a short cab ride from the downtown area. But our room was absolutely ridiculous!! We stayed in a room with two beds and the minute we walked in we were hit by a super hot room that smelled damp and of mold...and we soon found the cause of this smell. There was mold in the tiles in the bathroom shower. On top of that the rest of the tiles were dingy and in desperate need of a good scrub down. Also there was still hair in the shower! Yuck!
So once we made it past the bathroom (that was our first stop because after the long car ride we were both in desperate need of the toilet!) we went to turn down the heat and get comfortable before we started getting ready for our night out. Thats when my friend found the dirty cup with lipstick all over it next to her bed. Double yuck!! Starting to get frustrated we decided to put it out of our minds and just take a little nap since we were ahead of schedule and both exhausted from the car ride. But when I pulled the blankets down I saw that my sheets were stained with brownish red and it felt as thought they hadn't been washed since they still smelled of someones cologne. We called down and recieved a change of sheets and then took a quick nap. The beds were horribly uncomfortable.
The rest of our night in Madison went wonderfully and we had an excellent time, until we came back to the hotel. We weren't aware that we had to swipe our room key to get back in so we tapped on the door and nicely flagged down the person at the front desk. He scowled at us and let us in and proceeded to say "Can't you read??". We didn't see the small sign on the far side of the big sliding doors that said to swipe your key. Apologizing we went up to our room and went to bed (uncomfortably).
The next morning we woke up and went downstairs for the free breakfast that came with our stay. I got a cinnamon roll and biscuits and gravy and my friend got apple juice and pancakes with syrup (that they only offered in sugar free so it tasted awful). My cinnamon roll was so dry that I couldn't even swallow my bite of it without drinking most of my water, and the biscuits and gravy were cold. My friends pancake was super bland and her apple juice was so watered down it tasted more like water than juice.
We gave up on breakfast and went to leave for our room when one of the hotel employees came up to my friend (who was wearing her slippers since she only had heels up in the room because she forgot her tennis shoes in the car) and RUDELY told her she needed to leave because she had to have shoes on when out of her room.
After that we were so angry that we just packed up and checked out right then and there. The only good thing to be said about this hotel was the receptionist we checked out from and I wish I would have gotten her name. She was wonderful and very polite. We told her our complaints and she assured us that she would talk to her manager about it. She was fabulous! But unless you plan on staying in the lobby and talking to that specific receptionist DO NOT GO TO THIS HOTEL! A motel 6 on the freeway would have been better...
- Official Description (provided by the hotel):
- Complete Renovation in 2014! Comfort Inn a Madison, Wisconsin hotel near Alliant Energy Center Enjoy your Madison, WI vacation at the Comfort Inn(R), located in the downtown area within walking distance to the Alliant Energy Center and Veteran's Coliseum. Shopping, dining and sightseeing await you during your stay at the Comfort Inn, and you'll be just minutes away from some of the most popular Madison destinations such as: •Wisconsin Children's Museum •Wisconsin Veteran's Museum •Capital City Bike Trail We are also easily accessible from Highway 12/18, near the University of Wisconsin and the Monona Terrace Convention Center, Camp Randall and the Kohl Center. Your guest room at the Comfort Inn is complete with a flat-screen television, microwave, hair dryer, MP3 radio, iron and ironing board. Additional amenities include: •Free wireless high-speed internet •Free daily newspaper •Free hot breakfast and coffee Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn Madison, WI the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Keep up with your workout regimen at our fitness center, and enjoy our indoor heated pool. Parking is free and can accommodate most cars, trucks or buses. This is a pet-friendly hotel, fees apply. Book your stay the Comfort Inn and enjoy a worry-free and fun-filled visit to Madison. Our friendly and professional staff will ensure your trip is memorable and enjoyable. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Madison Hotel Madison
- Holiday Inn Madison