The customer service at this hotel is horrible! I have never been treated so badly at a hotel before! There was a group of us there with our kids after a youth wrestling tournament. We were kicked out of the lobby and out of the halls and told we had to go to our rooms at 8:30 at night. We asked if there were complaints and there were none. We were not doing anything wrong but simply trying to watch a basketball game. No drinks of any kind are allowed in the pool area. We asked to talk to a manager and were denied even though there are signs everywhere saying to let the Manager know if you are unhappy with your stay and they will make it right or you won't pay for that part of the stay. We asked for our money back that evening and we were denied that also. We even called the manager on Monday morning and were told they did nothing wrong. The hotel may have been renovated but their customer service sucks! After this experience I will never stay at any Holiday Inn ever again!!!!!!
- Official Description (provided by the hotel):
- Complete Renovation in 2014! Comfort Inn a Madison, Wisconsin hotel near Alliant Energy Center Enjoy your Madison, WI vacation at the Comfort Inn(R), located in the downtown area within walking distance to the Alliant Energy Center and Veteran's Coliseum. Shopping, dining and sightseeing await you during your stay at the Comfort Inn, and you'll be just minutes away from some of the most popular Madison destinations such as: •Wisconsin Children's Museum •Wisconsin Veteran's Museum •Capital City Bike Trail We are also easily accessible from Highway 12/18, near the University of Wisconsin and the Monona Terrace Convention Center, Camp Randall and the Kohl Center. Your guest room at the Comfort Inn is complete with a flat-screen television, microwave, hair dryer, MP3 radio, iron and ironing board. Additional amenities include: •Free wireless high-speed internet •Free daily newspaper •Free hot breakfast and coffee Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn Madison, WI the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Keep up with your workout regimen at our fitness center, and enjoy our indoor heated pool. Parking is free and can accommodate most cars, trucks or buses. This is a pet-friendly hotel, fees apply. Book your stay the Comfort Inn and enjoy a worry-free and fun-filled visit to Madison. Our friendly and professional staff will ensure your trip is memorable and enjoyable. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Madison Hotel Madison
- Holiday Inn Madison