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“Disappointed loyal Hilton guest”

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Hilton Madison Monona Terrace
Ranked #14 of 63 Hotels in Madison
Certificate of Excellence
Reviewed 22 December 2011

This was my second visit to this hotel. Service staff, consistently met Hilton service expectations. Restaurant, not so good. Over priced, long waits told would not need reservation but no table available. Billing issues never resolved. Capitol Lounge a joke. I have stayed at many, many Hiltons and resorts they always host cocktail hour, open with soft drinks and snacks throughout the day in addition to breakfast. The rates here are higher than most with less amenities. The location is good and the view nice. On first visit had a deluxe room on the 10th floor on the second visit three room suite on 12th floor. Rooms are spacious. I see a remodel is scheduled to begin. Nice to see before too much wear occurs.

  • Stayed: December 2011, travelled with family
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Thank alpenasandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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961 - 967 of 1,140 reviews

Reviewed 20 December 2011

We had an awesome stay. Our room on the 9th floor had an great view of the lake. The staff was expecially helpful finding us a place to eat and giving us information about getting around town and the events at Monona Terrace. Breakfast was great - the best oatmeal I've ever eaten on a cold winter day. It is a great place being right on the square where all the nightlife is. Fun and relaxing getaway.

Room Tip: Can't go wrong getting a room with a view of the lake or the Capitol.
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  • Stayed: December 2011, travelled as a couple
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1  Thank Margaret K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2011

This Hotel is relatively new. It is on the SE side of the Isthmus that makes up down town Madison. To the East is a beautiful view of Lake Monona, and if you are there in the summer, you can see the water ski show/practice. To the West is the Capitol Building which is just slightly shorter than the U.S. Capitol. The hotel has 2 bars, one of which is in the rather high end restaurant. If you choose to go someplace else for a meal, there are Italian, Japanese, seafood Restaurants in easy walking distance. There is easy access to parking as well as a covered driveway at the front. One of the features that I found most useable, since I was on a business trip was the workout area which is large and filled with great excercise equipment. I recommend this place particularly for business travelers.

Room Tip: At least the 4th floor on the East side to get a view of Lake Monona.
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  • Stayed: December 2011, travelled on business
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Thank TLV007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidBuss, Manager at Hilton Madison Monona Terrace, responded to this reviewResponded 26 December 2011

Thank you very much for taking the time to share your experience at the Hilton Madison Monona Terrace. I am very happy to hear that you found the fitness center and our views of Lake Monona to your liking. Hope to see you return soon! Safe travels. Sincerely, David Buss, Assistant Front Office Manager

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Reviewed 18 December 2011

Very nice hotel near the Madison Capitol building. The staff was great and very friendly, parking was relatively inexpensive, and my hotel room was beaultiful - very spacious and beautiful, and the bathroom was clean. Would definately stay here again.

  • Stayed: October 2011, travelled on business
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Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidBuss, Manager at Hilton Madison Monona Terrace, responded to this reviewResponded 26 December 2011

I am very happy to read your comments about your recent stay and glad that you found the location and our hotel staff so pleasing. We hope to see you again the next time you are in Madison! Sincerely, David Buss, Assistant Front Office Manager

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Reviewed 2 December 2011

Just this week, we help a very popular event at our store and entrusted "The Hilton - Monona Terrace" to accommodate our out of town guests - one, the President of Tacori, had never visited Wisconsin before - this first impression of Madison Wisconsin was very important for us and our business relationship. Bob and the expert staff at the Hilton delivered outstanding service, hospitality, and accommodations for our VIP guests. Excellent and efficient communication via email and phone during the reservation process and even up to the minute emails for last minute details like welcome gifts and special needs - Outstanding! Our guests were thrilled to stay at the Hilton - they commented several times about the warm, friendly treatment they were receiving during their stay. Bob and everyone at the Hilton helped us present a great first impression of Wisconsin, Madison, and our business locally! Great team work - Thank you

Room Tip: If you love the water, ask for a view of Lake Monona or the view of the State Capital building is st...
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  • Stayed: December 2011, travelled on business
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1  Thank LaCrosseIndians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2011

Hotel will be getting renovated, but it was comfortable. Beautiful view of lake. Enjoyed the club level breakfast--hot food available on weekdays, not on weekends. Friendly staff. I would stay there again when visiting our son who works in Verona.

Room Tip: High floor, facing the lake.
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  • Stayed: October 2011, travelled with family
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Thank mwderm
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Reviewed 18 November 2011

Normally travel to Madison once or twice a year on business, and the Madison Monona Terrace is consistently excellent. Well appointed and very clean rooms. Comfortable beds, and if you get a view of the state capital building out your window it is very scenic.

  • Stayed: November 2011, travelled on business
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Thank dap260
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DavidBuss, Manager at Hilton Madison Monona Terrace, responded to this reviewResponded 22 November 2011

Thank you so much for taking the time to share your experiences here. Our staff is always striving to deliver consistently excellent service for all our guests. I'm so happy we have always been able to hit the mark for you. With views of the Capitol or Lake Monona, you really can't go wrong. We look forward to your next visit! Sincerely, David Buss, Assistant Front Office Manager

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Additional Information about Hilton Madison Monona Terrace

Address: 9 E Wilson St, Madison, WI 53703-3421
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Madison
#10 Romantic Hotel in Madison
Price Range: £89 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Madison Monona Terrace 4*
Number of rooms: 240
Official Description (provided by the hotel):
Hilton Madison Monona Terrace, perfectly located in downtown Madison just two blocks from Capitol Square, is an elegant property connected by skywalk to the Monona Terrace Convention Center. Choose from a variety of guestrooms and suites with spectacular views of the State Capitol or beautiful Lake Monona. With an upscale, urban and residential feel to the rooms and public spaces, the hotel boasts full service dining and bar options as well. Transportation service is provided complimentary to downtown locations, including the University and Kohl Center. ... more   less 
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Also Known As:
Hilton Madison Monona Terrace Hotel Madison
Hilton Hotel Madison
Hilton Monona Terrace Hotel Madison
Madison Hilton

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