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“Okay but not great...an old downtown hotel...”

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Hilton Madison Monona Terrace
Ranked #12 of 63 Hotels in Madison
Certificate of Excellence
Columbus, Ohio
Level Contributor
97 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Okay but not great...an old downtown hotel...”
Reviewed 8 May 2013

Like many, this Hilton depends on what you're used to. This is an old downtown hotel that has been updated is some ways but not all. Parking is good, check-in, valet, bar, and restaurant are good...rooms have nice beds and tv's but the bathroom's are still old. That being said, the shower's still have excellent water pressure which makes up for many shortcomings. Many good things about this hotel...just don't expect it to be swank.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Boogie6868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review, 18 May 2013
Thank you for the review! While we have fully renovated all of the room furshings, carpet, lobby and hallways within the last year, I can appreciate your comment about the bathrooms. We are working diligently to complete all new grout and any necessary fixtures or tiles in the bathrooms and will be done shortly! We hope you will be able to experience the updates next time you are here!

Best wishes,

Jason
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
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English first
Kiel, United States
1 review
Reviewed 8 May 2013

Room was clean, inviting and spacious. Staff were always eager to assist and the view was beautiful. Restaurants were pretty good. Ambiance was nice. Excellent place for relaxation or a business trip.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review, 18 May 2013
Thank you for the review Jane! We feel lucky to have a nice view out of either side of the hotel! See you on your next trip!

Jason
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Duluth, United States
1 review
Reviewed 6 May 2013

I was not told that continental breakfast was not included in my hotel stay package. I had a cup of fruit yogurt and paid a tab of $12.xx. I felt I was cheated and mislead by the staff to have the continental breakfast. I would strongly reconsider my hotel stay next time due to this experience.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nhia X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review, 18 May 2013
Nhia,

I apologize if there was a miscommunication on our end! While we do have a full service restaurant available for all guests, there is the option of staying on our club floor which offers a complimentary continental breakfast in the morning as well as hors devours at night. I'm confident that if you give us a second chance we will be able to satisfy all of your expectations. Feel free to contact us directly and we will make sure your reservation is set up to you perfectly.

See you on your next visit,

Jason
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Sudbury, Canada
Level Contributor
103 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 5 May 2013

Was in Madison for a 4 day conference and was happy with this hotel. Facility was attached to the Convention center and close to the Capital square and all the bars and restaurants in that area. Room was fine and what you'd expect for a top dollar price.

Best feature - opening windows!!! What you really need for a good nights rest.

Room Tip: Water view or Capital view - either is nice but from a higher floor. Did I mention it had windows t...
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BH-ontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review, 6 May 2013
Thanks for the nice review! I agree with you on the view, you either get a view of the vibrant downtown or the lake. It is a win-win either way. And if you are at the Monona Terrace for your conference, even if the weather is bad you can stay inside! :)

Thanks again!

Jason
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Duluth, Minnesota
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 April 2013

Beautiful view of the capitol. Friendly, helpful staff. Lots of choices on the breakfast menu (not included) from inexpensive a la carte choices to the full breakfast buffet. The location was great for going to Madison's farmer's market held every Saturday from spring to fall. Lovely clean luxurious room and a bed that insured a good night's sleep.

  • Stayed April 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Harriet34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review, 18 May 2013
Harriet,

Thank you for the review and mentioning the Farmers Market. While the Farmer's Market continues to grow in popularity, it is really taking off as Madison is becoming known for how dining here has embraced the "Farm to Table" concept. Many of the ingredients found in the specials we offer in the Capitol Chophouse were purchased from the Farmers Market that week. I hope you are able to dine with us next time you are here!

Best wishes,

Jason
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Jacksonville, United States
1 review
Reviewed 29 April 2013

I selected this hotel based on its great location in downtown. I was not disappointed by the variety and range of price for dining options in the area. I had an issue with the taxi company they called for me one morning and went to the front desk to inform them to stop using that company. The front desk people were extremely attentive while listening to my story and even said they would call to complain with the company.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Melody H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review, 6 May 2013
Melody,

Sorry for the issues with the taxi company, while they are outside our control, we still try to hold them to the same service expectations as we do for ourselves. We try to meet with them regularly to set those service standards. Thanks for the feedback and see you next time you are in Madison!!

Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winfield, Illinois
Level Contributor
346 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 28 April 2013

We recently stayed with a group of family. Despite using Priceline and getting an awesome rate, none of us were treated 2nd class.
The hotel is one of the best in Madison, right near the Capitol and the the lake.
Rooms are updated, new and smell really nice.
We also had a similar experience with the thermostat, it was useless and our room was warm but we had the door open a lot and let in cool air from the hall.
The bathrooms are large and very clean.
The staff was always very nice, and each one always made sure to say "Hello"

Room Tip: Get a higher floor, and view of the lake if possible.
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WinfieldRDH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason_Havey, General Manager at Hilton Madison Monona Terrace, responded to this review, 6 May 2013
Great feedback and review! Glad to hear you had such a nice experience. I am aware that we have had some hiccups as we have started turning the cooling units back on for the seasons and think that we are 100% again. We hope to see you again next time you are in Madison!

Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Madison Monona Terrace

Property: Hilton Madison Monona Terrace
Address: 9 E Wilson St, Madison, WI 53703-3421
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Madison
#10 Romantic Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Madison Monona Terrace 4*
Number of rooms: 240
Official Description (provided by the hotel):
Hilton Madison Monona Terrace, perfectly located in downtown Madison just two blocks from Capitol Square, is an elegant property connected by skywalk to the Monona Terrace Convention Center. Choose from a variety of guestrooms and suites with spectaculor views of the State Capitol or beautiful Lake Monona. With an upscale, urban and residential feel to the rooms and public spaces, the hotel boasts full service dining and bar options as well. Transportation service is provided complimentary to downtown locations, including the University and Kohl Center. ... more   less 
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Also Known As:
Hilton Madison Monona Terrace Hotel Madison
Hilton Hotel Madison
Hilton Monona Terrace Hotel Madison
Madison Hilton

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