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“Repeat Customer with Service Over and Beyond Expectations”

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Hilton Madison Monona Terrace
Ranked #11 of 63 Hotels in Madison
Certificate of Excellence
Wisconsin
Level 6 Contributor
144 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Repeat Customer with Service Over and Beyond Expectations”
Reviewed 16 March 2014

We've stayed at the Hilton several times in the past. This time, we visited as a couple with 2 small children for a weekend to celebrate my wife's birthday.

They went out of their way to make the weekend exceptional.

I had emailed my requests ahead of time to the hotel and they were gracious enough to honor them. We stayed in a 1 king bed "deluxe" room, which overlooked the lake (beautiful) and had a semi-private seating area that converted into a pull out couch.

The staff had a welcome and happy birthday card waiting for us in the room, along with a plate of fresh, very good fruit.

The staff were ALWAYS courteous, very professional, and what I have come to expect at this hotel and a Hilton in general. Bedding is hilton issued fare, and always good as well.

I always use the valet parking. For $3 more than do-it-yourself parking, it's worth it.

The location is exceptional, with shuttle service to surrounding area if you want it. Or close enough to walk on a decent night, with PLENTY of high-quality restaurants around, including the Chop House attached to the hotel.

The bar makes stiff drinks.

The pool area is small but clean. Fitness area is good with free weights.

What makes this hotel exceptional is the service and friendliness. You do not get this type of service from other hotels.

Room Tip: Corner rooms with the view are the best. Otherwise, get a high floor lake view.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gritz71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael W, Manager at Hilton Madison Monona Terrace, responded to this review, 3 April 2014
I am very happy to hear that our staff helped in creating an exceptional weekend for you and your family. Our staff takes a lot of pride in what they do, I look forward to sharing your review with the team!
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1,106 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
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English first
Lebanon, United States
1 review
Reviewed 14 March 2014

The Hilton Monona Terrace is at a great location, right on the lake and close to Madison's State Street, the location for many great local venues and entertainment options. Room was well furnished, quiet, with a comfortable bed!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Joshua M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael W, Manager at Hilton Madison Monona Terrace, responded to this review, 3 April 2014
I am glad you enjoyed your stay with us! I hope you get to stay with us on your next trip to Madison!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Wayne, Indiana
Level 6 Contributor
119 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 12 March 2014

I stayed here for two days to attend a conference.The hotel is exactly what you would want for a business trip - large room, great WI-fi, comfortable bed, etc. The location is fantastic as well, several restaurants withing walking distance - and great views of the lake and the capitol building.

I also appreciated that the fitness center was top-notch; with 3 treadmills, 2 ellipticals, and one other machine ( a cycle - I think).

This is a busy hotel - and I am glad my room was away from the elevator.

Room Tip: Try to get a room away from the elevator.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheboygan, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 March 2014

Pros - Solid Bemis toilets & nice HDMI hook up for my computer to play on the TV.
Cons- Rude staff, dated fixtures, paint peeling off walls, extremely noisy pipes and very thin walls.

I won't be coming back nor staying in a Hilton again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lefty_Goose_Rocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, South Carolina
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 March 2014

This hotel is a haven from the often brutal outdoors in Madison. We love the expansive view over the lake, the easy access to downtown, the spacious rooms, good amenities, lovely triple-sheeted bedding and elegant, quiet lobby. On our most recent stay, the hotel staff went above and beyond to help us out when last-minute travel proved difficult.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank litespeedchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomington, Indiana
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 March 2014

Beautiful and comfortable. The convenience to everything downtown is a real plus. Even in subzero temps we walked to restaurants, fitness center and shopping. Parking is convenient, easy and ample. In house dining experience is above average and fairly priced.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank diane h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael W, Manager at Hilton Madison Monona Terrace, responded to this review, 6 March 2014
Thank you for the comment! Our second best asset behind our staff is our location, being centrally located in Downtown Madison it is very easy to travel around Madison from our hotel. Our parking is also priced lower than most garages in the downtown area, giving our guests a cost effective parking option while staying with us. I hope to see you at our hotel again soon!
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Chicago, Illinois
Level 4 Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 March 2014

Splurged for a week-end getaway on a corner room which has great views of the capital and lake. Room quite comfortable. Problem being in a corner room is you are right next to the stairway so door SLAMS (as do the room doors) with people going in and out. Also talking in the hallways sounded like they were in our room. Evidently friends on two different floors so the slamming and talking went on all evening and started up at 7:00 am.

The parking garage is quite dangerous with the same way in and out. Cars flying around the corners at us made for several close calls. Parking spaces are also extremely tight.

Thought we would have a drink in the lounge one evening and the only people in the lounge were a group of 10 adults and young children. They were extremely loud - perhaps that is why no one else was there. We eventually left with our drink and went up to our room. I expected more class from a category 7 hotel.

Also I found it odd they charge an extra $10 for having a second adult in the room. Really?? Isn't it always double occupancy?

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Quilter20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael W, Manager at Hilton Madison Monona Terrace, responded to this review, 6 March 2014
We want all of our guests to have a comfortable stay and we were not able to deliver that to you. I am sorry that you experienced high noise levels during your stay. Our parking garage reflects the urban location in which our hotel is located, during busy days it can get quite crowded. We do offer Valet service in the event a guest does not feel comfortable parking their car. Our rates do vary based on season, demand, and occupancy. I hope to have you stay with us on your next trip to Madison, I would greatly appreciate the opportunity to show you that your experience during your most recent stay is not typical of the experience we offer to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Madison Monona Terrace

Property: Hilton Madison Monona Terrace
Address: 9 E Wilson St, Madison, WI 53703-3421
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Madison
#10 Romantic Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Madison Monona Terrace 4*
Number of rooms: 240
Official Description (provided by the hotel):
Hilton Madison Monona Terrace, perfectly located in downtown Madison just two blocks from Capitol Square, is an elegant property connected by skywalk to the Monona Terrace Convention Center. Choose from a variety of guestrooms and suites with spectacular views of the State Capitol or beautiful Lake Monona. With an upscale, urban and residential feel to the rooms and public spaces, the hotel boasts full service dining and bar options as well. Transportation service is provided complimentary to downtown locations, including the University and Kohl Center. ... more   less 
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Also Known As:
Hilton Madison Monona Terrace Hotel Madison
Hilton Hotel Madison
Hilton Monona Terrace Hotel Madison
Madison Hilton

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