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“Dont try to cancel”

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Hilton Madison Monona Terrace
Ranked #12 of 63 Hotels in Madison
Certificate of Excellence
Cloquet, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Dont try to cancel”
Reviewed 7 February 2003

On a previous business trip, I stayed at the Monona Terrace Hilton Hotel. It is a really beautiful hotel if you like elegance. However, upon trying to cancel my last reservation due to a change in our company schedule, they refused to accept my cancellation. No matter what I tried to convey to the hotel manager, I was out of luck. Even the national Hilton operator (who talked with the hotel first) couldn't believe it. If you have a death in the family and need to cancel, you must prove it by way of death certificate. I will never, ever, stay with Hilton again. They got me for one night, but they will never see me again.

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Hilton Madison Monona Terrace

Property: Hilton Madison Monona Terrace
Address: 9 East Wilson Street, Madison, WI 53703
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Madison
#10 Romantic Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Madison Monona Terrace 4*
Number of rooms: 240
Official Description (provided by the hotel):
Hilton Madison Monona Terrace, perfectly located in downtown Madison just two blocks from Capitol Square, is an elegant property connected by skywalk to the Monona Terrace Convention Center. Choose from a variety of guestrooms and suites with spectaculor views of the State Capitol or beautiful Lake Monona. With an upscale, urban and residential feel to the rooms and public spaces, the hotel boasts full service dining and bar options as well. Transportation service is provided complimentary to downtown locations, including the University and Kohl Center. ... more   less 
Reservation Options:
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Also Known As:
Hilton Madison Monona Terrace Hotel Madison
Hilton Hotel Madison
Hilton Monona Terrace Hotel Madison
Madison Hilton

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