Very pleasant stay at the La Quinta. The staff couldn't have been any nicer. Tracy checked us in and was extremely delightful to deal with. I had requested a room on the upper floor when I booked online, and Tracy confirmed it with me with a smile at check in. (I got the 4th floor. Very pleased! Thank you, La Quinta!) Tracy even gave me a call to check in with me to make sure everything was good after I settled in. Customer service goes above and beyond at this hotel. Huge plus in my book.
The hotel property as a whole, was clean, spacious and had all the amenities. Nice pool and hot tub, great Continental breakfast with ample seating and tables, a very decent workout room, a 24 hour convenience store and pretty hallways throughout.
The room itself was clean and spotless. Very spacious with a huge bathroom. Extra bonuses, like a microwave, fridge, iron, ironing board and hair dryer. Quiet and peaceful, even though it was a sold out night.
My only complaint, and its not a biggie - but I was a bit surprised at how low the wall mounted lights on the staircases were. I had no problem with them. But I'm only 5'1". Taller folks could potentially run into them as they are walking down the stairs. They protrude out from the wall on the railing side. I told my friend to look out for that as he was walking down.
Upon checkout, it was Mary who was working behind the desk, and just like Tracy, she was equally great to work with. Very personable. Offered great advice to the Mom with the teething baby checking out before me, how to sooth the gums and calm the baby. Such a great staff here!
Overall, I was extremely pleased with the quality, service and amenities of this hotel. And all at a very decent price. Will definitely stay again next time I visit Madison!
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- Also Known As:
- La Quinta Inn & Suites Madison American Hotel Madison
- La Quinta Inn And Suites Madison American Center
- La Quinta Madison
- Madison La Quinta