The room was pretty decent for the price. Comfy bed, large pool, tasty breakfast, great location. Everything was fine except for the service. I'm not sure if it was just my room, but the toilet could barely flush water. Of course the toilet flooded over, soaking the bathroom floor and part of the carpet outside the door. So, doing what any other guest would have done, I called the front desk to have someone come up and help clean up and fix the toilet. About 20 minutes later with no one showing up to help I went to the front desk in person. I told the man that was there that I called and no one showed up. What does he do? Hands me a bunch of towels and a plunger to have me clean it up myself because apparently some person, he didn't say who, wasn't there to help. The plunger didn't even fit the toilet so we couldn't use it for the rest of our stay and we didn't want to touch the nasty floor. I told the woman that was at the front desk on the morning of check out what had happened and she apologized saying that he was new. I don't recommend this hotel to anyone.
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- Also Known As:
- Best Western East Towne Hotel Madison
- Best Western Madison
- Madison Best Western