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“Bad Hotel Service”

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Best Western East Towne Suites
Ranked #15 of 63 Hotels in Madison
Certificate of Excellence
Reviewed 13 May 2014

The room was pretty decent for the price. Comfy bed, large pool, tasty breakfast, great location. Everything was fine except for the service. I'm not sure if it was just my room, but the toilet could barely flush water. Of course the toilet flooded over, soaking the bathroom floor and part of the carpet outside the door. So, doing what any other guest would have done, I called the front desk to have someone come up and help clean up and fix the toilet. About 20 minutes later with no one showing up to help I went to the front desk in person. I told the man that was there that I called and no one showed up. What does he do? Hands me a bunch of towels and a plunger to have me clean it up myself because apparently some person, he didn't say who, wasn't there to help. The plunger didn't even fit the toilet so we couldn't use it for the rest of our stay and we didn't want to touch the nasty floor. I told the woman that was at the front desk on the morning of check out what had happened and she apologized saying that he was new. I don't recommend this hotel to anyone.

  • Stayed: May 2014, travelled with friends
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1  Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seth C, Manager at Best Western East Towne Suites, responded to this reviewResponded 13 May 2014

Hi Anna,
I'm very sorry that we provided you poor service. There are many things that we can't control, but the service we provide is absolutely something we can. For obvious privacy reasons, TripAdvisor doesn't let me see your contact information, or I would simply give you a call. If you read this response, please call the hotel and ask for me, Seth. I would like to speak with you about your experience and try to make it right. Please accept my most sincere apology for the trouble you experienced. I hope to speak with you soon.

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Reviews (702)
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487 - 493 of 702 reviews

Reviewed 26 April 2014

Bed was very comfortable. No issues with wi-fi. (No password-just connect -great). Will definitely stay here again. Walking distance to restaurants and shopping. Clean & relaxing. The pillows were too thick for me though. Newspaper available at front desk. Little snack room was amazing - even ice cream & pop corn available!!! Loved it.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
2  Thank Marcia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

We had written off Best Western until last night. We were traveling from Michigan to Minnesota and needed an overnight stay. We wanted to stay north of the city. This place was awesome. Pleasant front desk with lots of information for mall shopping!! The cleanest suite- nice size room!! The full breakfast was also so clean, the staff was pleasant and the food was so good from oatmeal to fresh waffles to fresh fruit to eggs, sausage and potatoes- everyone has a choice here! We would go back in a heartbeat. We slept so good. Stay here ( we didn't use the pool but it looked nice).

Stayed: April 2014, travelled as a couple
2  Thank proach1015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

The hotel itself was a very nice place to stay but a little more pricey than what I was looking for. Unfortunately most of the hotels in the area were priced the same for the same weekend. We were attending an event at the Alliant Center, and I felt this hotel was a little far from the event for my liking. Our GPS took us through town to get there, and then we did not have enough time to get back to the evening event. If you know where you are going, it would be very nice, but for not knowing the town, it was a little difficult.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank Wendy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

My first impression was the front desk staff who were very friendly and nicely dressed in business attire with the Best Western logo.
The room was fabulous. King size bed, pristine white sheets and oh so comfortable. Forty five minutes upon check in we received a call from the front desk asking if we found the room acceptable. That's never happened.
The breakfast was very good, lots of choices and friendly staff.
I would agree with one other traveler who suggested that automatic doors would be most helpful when trying to navigate the trolley.
Thanks for a great stay.

  • Stayed: April 2014, travelled with family
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1  Thank Shamusmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

This hotel is clean with a complementary breakfast. Staff is friendly and helpful. I stay here frequently when in Madison for work related meetings. There are two things they need to upgrade: automatic door openers at the front entrance and their cable package. It's astonishing that the Microtel has more channels, including MSNBC, than the Best Western.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
Thank Kristine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

We got stuck at Madison airport for a delay and then a cancelled flight. Our airline put us up in this hotel.We were here for only about 5 hours. The beds were hard as a rock but we were so tired that we fell right to sleep. The rooms were big and the showers were nice but the rest of the room was sorta blah. I was sad we didnt get to experiance the breakfast as it smelt delish as we walked by it on the way to get back to the airport.

  • Stayed: March 2014, travelled as a couple
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Thank Ditzgrl02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seth C, Manager at Best Western East Towne Suites, responded to this reviewResponded 13 May 2014

I'm so very sorry you didn't like the bed. We have Serta Cheshire III plush-top beds in our rooms to meet Best Western requirements. I will certainly forward your comments to BW corporate, as I know they appreciate hearing feedback from our guests. Thank you so much for staying with us!

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Additional Information about Best Western East Towne Suites

Address: 4801 Annamark Dr, Madison, WI 53704-7400
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Madison
Price Range: £57 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western East Towne Suites 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Best Western East Towne Hotel Madison
Best Western Madison
Madison Best Western

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