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“Extremely satisfied!”

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GrandStay Residential Suites Hotel Madison
Ranked #41 of 63 Hotels in Madison
Eau Claire, Wisconsin
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Extremely satisfied!”
Reviewed 25 April 2014

We stay here every time we come to Madison, and are always happy with our stay. The rooms are comfortable and clean, and the staff is extremely friendly. Their continental breakfast is awesome, and hot! It's great quality for a very reasonable price.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meltripreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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316 reviews from our community

Traveller rating
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    18
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152
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
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English first
charlotte
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 April 2014

In our 3rd week here and the staff is friendly and knowledgeable. The rooms are comfortable and clean perhaps a bit more lighting would be helpful. A nice smaller pool, whirlpool and fitness room. My only little nit picks have to do with breakfast after the 2nd week it becomes a little boring with a limited variety and for my tastes the coffee even the dark roast is very weak. All in all a great stay and I would recommend this hotel to anyone without hesitation.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ohjust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, 22 April 2014
Thank you so very much for your kind words about our hotel! keeping things clean and tidy is our #1 goal along with 100% guest satisfaction. That being said i will look into offering some other breakfast items to rotate day by day to keep things new. Also i have informed our coffee rep of the coffee strength and he will be out to investigate the coffee. Thank you again and we hope you stay with us again soon.
Thanks,
Joe Reinhart
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Woodville, Wisconsin
1 review
Reviewed 22 March 2014

I would say the rooms were fine but very small for larger families. We had 6 of us and we stayed in a two bedroom and it was quite crowded and only one bathroom. The beds and bedding were good. The kitchen was stocked with all utensils. The pool was very small and the Tv in the lobby needs updating. Really bad picture. The workers were very helpful and friendly. The breakfast was good also. We will probably try another place next year with a bigger gathering area and pool. Not a bad place for the money though.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Qb8cl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, 4 April 2014
Thank you so much for sharing your experiance. We are constantly updating our hotel to meet the demands of our fast moving world. since your departure we have installed a brand new 50 inch flat screen tv in our lobby area.We are so glad you enjoyed the quality of the hotel but are sorry that you had to feel cramped in our two bedroom suite. Feel free to contact me next time you are in town and i will offer you two rooms at a discounted price so that you may move freely and 100% enjoy our accommodations.
Thank you,
Joseph Reinhart
608-241-2500
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Eau Claire, Wisconsin, United States
Level 1 Contributor
4 reviews
Reviewed 18 March 2014 via mobile

While I was checking out a female was checking in and appeared very displeased with arrangements for her room accommodations. The manager (Joe) close by immediately responded to her concern which may have been an error on her part but he offered her even more than she could have ever asked for! He listened to her needs, ensured her complete satisfaction, and topped it with a welcoming smile! True customer service with extreme attention to detail.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MandaPo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, 4 April 2014
Thank you so much for you positive words! life throws you curve balls and you have to know how to hit a home run every time. I treat every situation with compasion and care which makes for a great combination of managerial skills. Every guest every time is what we say, and it shows! Thank you so very much for the review and we hope to see you again soon.
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Cedar Rapids, Iowa
2 reviews
Reviewed 11 March 2014

We checked in March 7th and had a 3 night stay! This hotel staff was excellent! I would stay here again in a heartbeat! Had everything we needed in our room, breakfast was great. Only suggestion would be changing up the breakfast so it is not the same thing every morning. Great Job GrandStay Residential Suites!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjones1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, 4 April 2014
Thank you so much for your amazing review! We take pride in offering exceptional service for all of our guests. I will look into offering some other breakfast options so that customers do not get tired of same the same food everyday.Thank you again and we hope to see you oon!
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Cedar Rapids, Iowa
Level 3 Contributor
21 reviews
11 hotel reviews
Reviewed 10 March 2014

We stayed in a 2 bedroom suite. Had microwave, stove top, fridge, tvs in every room. Facility was very clean. Customer service was awesome, very nice people. Very homey feel to this place.

My only suggestion: we were there for 3 nights, and breakfast was the exact same every morning. Variety would be nice.

Overall, would recommend without reservation.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, 11 March 2014
Hello and thank you ever so much for sharing your experiances! We are so happy you were able to book one of our spacious two bedroom suites with kitchen. I will see what i can do about switching up breakfast a bit for our extended stay guests like yourself. It is our goal that every guest leaves 100% satisfied
Thank You,
Joseph Reinhart- Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marion, Ohio
Level 6 Contributor
118 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 3 March 2014

check-in very smooth
our room was on the second floor
the room was clean-bedroom was a separate room with a door
small kitchenette and sitting area
we would certainly stay here again
only drawback was ceiling noise from some kids above us but stopped around 10pm
only stayed one night but we will certainly stay here again next time we are in the area

Room Tip: sorry there isn't a restaurant
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tig2811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review, 11 March 2014
Thank you so very much for taking the time to share your experiances with everyone. We are sorry about the carry over noise from the room above you but glad that it had stopped at a somewhat resonable hour for you. Anytime you are here and need anything Just know that we will take great care of you and make sure that your stay is a delight.
Thanks again,
Joseph Reinhart- Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about GrandStay Residential Suites Hotel Madison

Property: GrandStay Residential Suites Hotel Madison
Address: 5317 High Crossing Blvd, Madison, WI 53718-2301
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Madison
#6 Family Hotel in Madison
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Madison 2.5*
Number of rooms: 53
Reservation Options:
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Also Known As:
Grandstay Residential Hotel Madison

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