Let me start out by saying, I've attended many concerts and live comedy shows at the Barrymore and the sound, theater, and venue are of nice quality and do have a certain charm about it. I would also agree that the venue is lacking in parking. In addition, the website is pretty frustrating and confusing despite being an experienced online shopper.
But, every time I have ever had any issue with the venue (I've had repeated issues mostly in ticketing services: pick-up, purchasing, and re-entry), I have not been treated as a valued customer; rather, I was treated rudely, and demeaned to an unintelligent individual and completely blamed for any situation even when the theater did not specify their policies. I honestly think the most recent interaction was so negative and disrespectful that I will never return to this theater. I understand that employees are transient and do not always accurately reflect the overall service of the institution, but the fact that these issues have reoccurred is alarming. Great theater aesthetics, but awful service and customer care.
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