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“A Diamond in the ruff!”

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Holiday Inn Madison at The American Center
Ranked #26 of 63 Hotels in Madison
Certificate of Excellence
Maple Grove, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A Diamond in the ruff!”
Reviewed 22 February 2012

My experience over the past year staying at this Hotel has really been excellent. Clean facility, beds are very comfortable, and a warm atmosphere. Most rooms have refrigerators. I can boast of their very friendly accommodating staff. They really seem to appreciate your business and always have nice comments. They ask if they can improve on anything to make my stay a better experience. Their staff continues to ask if everything meets my expectations and truly listen to your answers. They give you an impression that really seems to be a culture that is quite refreshing and impressive to me. I consider myself to be somewhat of an experienced critic as I am a frequent traveler, stayed in many Hotels over my 30+ years of my career basically living on the road. Their Restaurant has incredible food standards, a really talented chef & staff that step outside the box with unique weekly specials that anyone can enjoy. A Bar that is warm and welcoming with friendly bartenders and servers that smile all the time and really try to get to know you. If nothing else, stop by for Dinner and drinks, great experience can be had. Overall, this has been one of the best hotel experiences I have had with any other hotels of this type bar-none. Good job by all.

Room Tip: Corner suites are larger and some are sunny Upper floors have less traffic noise, yet the hotel is...
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  • Stayed February 2012, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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289 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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  • English first
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English first
Isanti, Minnesota
Level Contributor
118 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 21 February 2012

We stayed overnight on our way home from Florida. It is a little bit off the freeway but was worth the extra drive (about 1 mile off the freeway). Our GPS got us there just fine. This is a newer hotel, it has a small restaurant, a nice pool and a work out area. Our room was clean except as usual when we travel to hotels why do they never clean behind the furniture and against the baseboards? The beds were very comfortable. The shower was the best we used and we stayed at a 5 star hotel in Florida. We did use the restaurant at the hotel and it was excellent. I was surprised at how good it was. There was a local couple that came in just to eat there. It was an "all you can eat" fish night and they both had the fish and enjoyed the food as much as we did. I had the Chicken Marsala which was very good also. The work out area has individual TV's at the treadmills and steppers/bikes etc. You can use your phone headphones and plug in and watch what you want. There is also a main TV on the wall if you prefer. There is free parking although when I made the reservation under parking fees it said "contact hotel" which I did to find out it was free parking. The wifi in the hotel was also the best we had on our trip. It was priced very well.

Room Tip: There are no first floor rooms that we saw. We prefer first floor rooms when we travel, we were on...
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  • Stayed February 2012, travelled with family
    • Value
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Helpful?
Thank travisanti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at Holiday Inn Madison at The American Center, responded to this review, 23 February 2012
From Mike Wilke, General Manager.
Thank you for staying with us on your trip back to MN. I am pleased to see that you enjoyed many of our services and amenities and want to thank you for your feedback. You even touched on several of our most recognized features including our pillow top mattresses, our wonderful food quality (including our Fiday night fish-fry), and our professionally designed Fitness Center. I also made note of the baseboard question and will get that checked out right away! I hope that we will have the opportunity to have you as our guest very soon, Mike.
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Milwaukee, Wisconsin
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 11 February 2012

The HI has a nice lobby, resturant, and pool area. Our room on the club level was dusty, some of the furniture was ripped & the bed only had 1 THIN sheet on it. The bedding was the real issue for me. While the top sheets & comforter were nice, I found it dusgusting that no matress pad was on the matress. I eneded up laying a towel on top of the sheets so I could have peace of mind and sleep. On any level especially club, that was unacceptable.
The resturant served a great pizza and breakfast was good. The pool area was clean and the water was perfect.

Room Tip: don't stay in 507
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank packslysol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at Holiday Inn Madison at The American Center, responded to this review, 13 February 2012
From Mike Wilke, GM. Thank you for taking the time to give positive and constructive feedback from your recent stay. We pride ourselves in and strive to continue to earn our award winning service & hotel. While I was pleased to see the favorable comments on our breakfast & pizza & pool – the dust and chair scuffs have been addressed with my team. Our BeautyRest pillow top mattresses get rave reviews and one of their features is a removable top that we regularly launder. Any thin sheet should have been pulled from usage and I certainly apologize for us not having done so. Should you (or any readers) have any questions about our hotel please do not hesitate to contact me @ mikewilke@sixtitles.com. Thanks again, Mike.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Bend, Wisconsin
2 reviews
Reviewed 10 February 2012

Upon arrival we were greated by a warm and friendly front clerk. Check in was easy and simple, We were assigned a handicapped room. As for my boyfriend is handicapped. Are room was very large with a refrigerator. Bathroom was large as well, with a nice roll in shower. Both were very clean. We did not hear any other people while we were in are room. We thought that we might because of the two large families with kids that we ran into in the hallway. We ate dinner at the hotel on are first night. The food was very good. I was surprised by that. And, the service was excellent. I would recommend this hotel and will be returning in the spring.

  • Stayed February 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank ckenai c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at Holiday Inn Madison at The American Center, responded to this review, 13 February 2012
From Mike Wilke, GM. Thank you for choosing our hotel for your visit to Madison and for taking the time to share your experience. We strive to maintain our award winning service and accommodations and love to hear that we are! We look forward to your return in the spring and appreciate all the recommendations you can share – Mike.
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Louisville, Kentucky
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 January 2012

Just returned from our stay where our group had 76 rooms booked for the weekend. The entire staff could not have been more professional or courteous. Rooms were clean and felt new. The restaurant/bar did a great job with our group and worked to keep everyone happy. The front desk handled all of our groups questions and requests. Best of al was the work done by Margaret Stauffacher ( director of sales) who helped coordinate the entire vents including buffet breakfasts in the morning, pasta buffet dinner at night and welcome letters to all the guests. I would recommend to all large groups and to individuals as well!!!

  • Stayed January 2012, travelled with friends
    • Value
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Helpful?
Thank chips13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Maine
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 24 January 2012

This Holiday Inn is great! My husband and I stayed here for a friend’s wedding. It had many good points:

The rooms: Clean, comfortable bed, very nice bathroom including adjustable showerhead, and—a small refrigerator! I am on a diet and it was great to be able to keep fruit, yogurt, and other ‘good for you’ snacks in the frig. (My husband preferred to keep a bottle of white wine there.)

Breakfast: Included in our package offered a selection of cut fruit, a variety of cereal and non-fat yogurt—also some good hot selections that changed every day. I was particularly impressed with the fresh fruit that was excellent! And, I had half of a waffle one day that was also very good.

Pool/fitness center: A well-equipped fitness area with a good selection of cardio and weight equipment. The pool area was also clean and well kept with a nice small pool and a hot tub. The ‘palm trees’ were a nice touch.

Bar/restaurant: Friendly staff—and we had a well-prepared dinner there one night.

You do need a car if you stay here. Restaurants, shopping, and tourist sites (like the capitol building) are not within easy walking distance. But, it was conveniently near some major roads—yet far enough that I did not hear traffic noise at night.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank IronChefNeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
center
Level Contributor
249 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 3 January 2012

The weather was wet and windy and there was almost no signage to get to the hotel. In the lobby there were people with plates of food, etc , but given that it was new years eve, I can forgive that chaos. check in was fast- no upgrades were given. checkout was also ok.
the room is typical but the COOL part is the vintage holiday inn art which was definitly nice to see. Other than that, the room was typical. Of course, windows don't open. I would say this is a standard, by the book hotel.

  • Stayed December 2011, travelled solo
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Helpful?
Thank shust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Madison at The American Center

Property: Holiday Inn Madison at The American Center
Address: 5109 W Terrace Dr, Madison, WI 53718-8344
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Madison
#15 Romantic Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
Number of rooms: 138
Official Description (provided by the hotel):
The Award Winning Holiday Inn Madison at The American Center welcomes you! Located in The American Center Corporate Park on Madison's east side and only minutes from the Dane County Regional Airport (MSN) and the East Towne Mall.Visitors can relax amid peaceful surroundings and enjoy the area attractions such as the Capitol Square, Madison's historic State Street, the Overture Center for the Arts, the Alliant Energy Center and the University of Wisconsin-Madison. Just off I90/94, corporate guests can easily access American Family Insurance, Alliant Energy, QBE, GE Healthcare, and U.S. Cellular. While staying at our Madison, Wisconsin hotel, you can enjoy amenities including a full service restaurant and bar, Seattle's best coffee kiosk, island themed indoor pool with spa and professionally designed fitness center featuring top of the line Matrix equipment. Our comfortable and contemporary guest rooms offer free high-speed wired/wireless Internet access, flat panel HDTV's, room service and a personal refrigerator. Host your next meeting or event with us and let our professional staff assist you. With over 2,500sq ft. of meeting space, on-site catering, executive chef and audiovisual equipment available your next event is guaranteed to be a success! As you plan a trip to Madison, WI, check out our terrific Madison hotel rates and make your reservations today! ... more   less 
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn

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