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“Family Trip just passing through”

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Holiday Inn Madison at The American Center
Ranked #26 of 63 Hotels in Madison
Certificate of Excellence
Boston, Massachusetts
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Family Trip just passing through”
Reviewed 15 July 2013

I thought that the hotel was very well kept up and the bathroom was spotless. The service was great when we checked in. The pool was closed by the time we got there so we were not able to use it but it did look very kid friendly. Hotel seems more business oriented than family but I would definitely stay there again. Thank you!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank CountryGirl406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, 16 July 2013
We appreciate your positive comments about the Holiday Inn at The American Center in Madison. Our staff does it's best to offer a clean and comfortable room along with a high level of customer service to all of our guests. We pride ourselves in the facilities and services provided. It is unfortunate that the pool area was closed for the day and you were unable to enjoy it. The pool is very popular especially with families. While it may have seemed like a business hotel, we certainly cater to families as well and we hope we are your first choice when visiting Madison in the future. Thanks for staying with us!
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290 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Golden, Colorado
1 review
Reviewed 10 July 2013

Very nice hotel and the staff is very friendly and helpful! I am staying here for 10 days so it's important it feels like home and this one fits the bill.

The free kids breakfast and dinner is great and helps out the budget:>)

Would recommend this to everyone!

Room Tip: Go to the 5th floor, very quiet!
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traci L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, 11 July 2013
We are excited that you have selected us to be your home away from home. We pride ourselves in the friendly, helpful service we provide all of our guests. We appreciate your business and we will do everything we can to make your stay with us and in Madison an enjoyable and pleasant experience.
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Saint Paul, Minnesota
Level 5 Contributor
77 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 9 July 2013

We lucked out on a Priceline bid and got a nice sized room for less than $70 (we bid the day of arrival). The hotel is very nice and modern and the pool is a perfect size for all ages of kids. We had some issues with our phone and TV, but the front desk came up to check to be sure that we were ok and the issue was fixed.

I would totally stay here again and recommend to any passing traveler through Madison.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edubbs5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, 10 July 2013
Thank you so much for the positive comments on your recent stay. We pride ourselves in the beautiful facilities we have and in the quality of service offered to each of our guests. Our indoor pool and whirlpool are always family favorites. I do apologize for those problems you did experience. I was pleased to hear that the issues were immediately resolved for you by members of our staff. Thank you for recommending us to others traveling in the area. We look forward to seeing you again on your next trip to Madison.
.
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Rochester, Minnesota
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2013

Wish there was free breakfast. Clean, quiet and comfortable. We had stayed at the nearby Laquinta when traveling with pets. Thought we'd give this place a try. Convenient location. Ate at nearby Erin's Snug Irish Pub which was good!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyingWoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, 9 July 2013
Thank you for your comments regarding your recent stay at the Holiday Inn at the American Center in Madison. We are pleased that you stay with us was pleasant and enjoyable and that you decided to give us a try this trip. We hope that this experience keeps you coming back and that we will be your first choice when in Madison again in the future.
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Lincoln, California
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 28 June 2013

My Mother, sister and myself recently stayed at this hotel as the final night of a week trip to Chicago and Darlington, Wisconsin. We selected this hotel because of the airport shuttle services that they offer. Upon arriving to our very nice room, the air conditioner was not working 100% so we called the Front Desk. The Maintenance person arrived within 5 minutes and the air was working again. About 11pm the air conditioning went into 'sleep mode' and stopped again. The Maintenance person came to the room, worked quietly and resolved the problem. He did tell us we could move immediately to another room to sleep if needed. At 6am we had a wonderful breakfast buffet - great fresh fruit, french toast, etc. Shuttle service was perfect! The entire staff and customer service at this hotel was exceptional!

Room Tip: Our room was on the freeway side and it was still quiet. I was also looking for 2 queen beds which...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lucky4us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, 1 July 2013
Thank You for the positive comments! I apologize for the problems you experience with the room air conditioner but I was pleased to see that our staff took action immediately to resolve the issue. I will share your comments about the entire staff providing exceptional Customer Service with my team. I know they will be happy to see such positive recognition. We hope we have the pleasure of serving you again on your next visit to our area.
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Watertown, Wisconsin
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 April 2013

I reserved a meeting room at the Holiday Inn, Alicia was very helpful.
The room was very comfortable , the breakfast was very good.
the room was as described and also the audio and video equipment was set up and ready to go.
I was very satisfied and I plan on returning for future meetings.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank JBrowoo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, 1 July 2013
Our staff does a great job in assisting meeting planners with the
events hosted at our property. Alicia and the other members of our
sales team are very meticulous and pay attention to detail. The support they
receive from staff members in other departments at the hotel helps in making these events successful. Thanks for giving us the opportunity to host your function and we hope we have the pleasure of doing so again in the future.
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Saint Paul, Minnesota
Level 6 Contributor
126 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 17 April 2013 via mobile

This was my second stay at this location. I was disappointed to see that it is already showing some wear. It was packed, and had long waits for the elevator and at the restaurant. In the evening, I was essentially ignored and in the morning they were short-staffed. There was water on the floor near the noisy room heater and the previously attractive sink looked worn. There are other alternatives nearby and I will certainly be looking elsewhere next time - given the price.

Stayed April 2013, travelled on business
Helpful?
1 Thank FrequentlyinItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, 24 April 2013
Offering a product that meets the expectations of our customers is important to us. We realize that there other options available when traveling to the area however, we want to be your first choice. I have reviewed with the staff the importance of exceptional service. I assure you we will work hard to improve upon those areas we have fallen short. We take all guest comments seriously and hope that you will give us another chance to earn your respect and trust the next time you visit Madison.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Madison at The American Center

Property: Holiday Inn Madison at The American Center
Address: 5109 W Terrace Dr, Madison, WI 53718-8344
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Madison
#15 Romantic Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
Number of rooms: 138
Official Description (provided by the hotel):
The Award Winning Holiday Inn Madison at The American Center welcomes you! Located in The American Center Corporate Park on Madison's east side and only minutes from the Dane County Regional Airport (MSN) and the East Towne Mall.Visitors can relax amid peaceful surroundings and enjoy the area attractions such as the Capitol Square, Madison's historic State Street, the Overture Center for the Arts, the Alliant Energy Center and the University of Wisconsin-Madison. Just off I90/94, corporate guests can easily access American Family Insurance, Alliant Energy, QBE, GE Healthcare, and U.S. Cellular. While staying at our Madison, Wisconsin hotel, you can enjoy amenities including a full service restaurant and bar, Seattle's best coffee kiosk, island themed indoor pool with spa and professionally designed fitness center featuring top of the line Matrix equipment. Our comfortable and contemporary guest rooms offer free high-speed wired/wireless Internet access, flat panel HDTV's, room service and a personal refrigerator. Host your next meeting or event with us and let our professional staff assist you. With over 2,500sq ft. of meeting space, on-site catering, executive chef and audiovisual equipment available your next event is guaranteed to be a success! As you plan a trip to Madison, WI, check out our terrific Madison hotel rates and make your reservations today! ... more   less 
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn

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