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“Clean rooms but what's the deal with the extra charge for hot breakfast items?”

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Holiday Inn Madison at The American Center
Ranked #30 of 63 Hotels in Madison
Certificate of Excellence
Reviewed 16 July 2013 via mobile

We appreciated the clean rooms, good service and pool, but found it surprising that the "free continental breakfast" did not include the hot buffet items in the same breakfast area and were charged extra for this. Either differentiate the line for "free" versus "additional charge" items or drop the charge altogether! Felt "nickeled and dimed" for this - although did find the food delicious!

  • Stayed: June 2013
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Thank KimE_RN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 17 July 2013

I apologize for the confusion in our breakfast area between the continental breakfast and the full breakfast buffet that included the hot items. I will discuss your comments with our restaurant staff and see what steps need to be taken to clear up any misunderstandings. It is certainly not our intent to mislead anyone. I was happy to see that we met your expectations in other areas and we hope that we see you again when in our area.

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Reviews (293)
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126 - 132 of 293 reviews

Reviewed 15 July 2013

I thought that the hotel was very well kept up and the bathroom was spotless. The service was great when we checked in. The pool was closed by the time we got there so we were not able to use it but it did look very kid friendly. Hotel seems more business oriented than family but I would definitely stay there again. Thank you!

  • Stayed: July 2013, travelled with family
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Thank CountryGirl406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 16 July 2013

We appreciate your positive comments about the Holiday Inn at The American Center in Madison. Our staff does it's best to offer a clean and comfortable room along with a high level of customer service to all of our guests. We pride ourselves in the facilities and services provided. It is unfortunate that the pool area was closed for the day and you were unable to enjoy it. The pool is very popular especially with families. While it may have seemed like a business hotel, we certainly cater to families as well and we hope we are your first choice when visiting Madison in the future. Thanks for staying with us!

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Reviewed 10 July 2013

Very nice hotel and the staff is very friendly and helpful! I am staying here for 10 days so it's important it feels like home and this one fits the bill.

The free kids breakfast and dinner is great and helps out the budget:>)

Would recommend this to everyone!

Room Tip: Go to the 5th floor, very quiet!
  • Stayed: July 2013, travelled with family
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Thank Traci L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 11 July 2013

We are excited that you have selected us to be your home away from home. We pride ourselves in the friendly, helpful service we provide all of our guests. We appreciate your business and we will do everything we can to make your stay with us and in Madison an enjoyable and pleasant experience.

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Reviewed 9 July 2013

We lucked out on a Priceline bid and got a nice sized room for less than $70 (we bid the day of arrival). The hotel is very nice and modern and the pool is a perfect size for all ages of kids. We had some issues with our phone and TV, but the front desk came up to check to be sure that we were ok and the issue was fixed.

I would totally stay here again and recommend to any passing traveler through Madison.

  • Stayed: July 2013, travelled with family
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Thank edubbs5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 10 July 2013

Thank you so much for the positive comments on your recent stay. We pride ourselves in the beautiful facilities we have and in the quality of service offered to each of our guests. Our indoor pool and whirlpool are always family favorites. I do apologize for those problems you did experience. I was pleased to hear that the issues were immediately resolved for you by members of our staff. Thank you for recommending us to others traveling in the area. We look forward to seeing you again on your next trip to Madison.
.

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Reviewed 7 July 2013

Wish there was free breakfast. Clean, quiet and comfortable. We had stayed at the nearby Laquinta when traveling with pets. Thought we'd give this place a try. Convenient location. Ate at nearby Erin's Snug Irish Pub which was good!

  • Stayed: July 2013
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Thank FlyingWoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 9 July 2013

Thank you for your comments regarding your recent stay at the Holiday Inn at the American Center in Madison. We are pleased that you stay with us was pleasant and enjoyable and that you decided to give us a try this trip. We hope that this experience keeps you coming back and that we will be your first choice when in Madison again in the future.

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Reviewed 28 June 2013

My Mother, sister and myself recently stayed at this hotel as the final night of a week trip to Chicago and Darlington, Wisconsin. We selected this hotel because of the airport shuttle services that they offer. Upon arriving to our very nice room, the air conditioner was not working 100% so we called the Front Desk. The Maintenance person arrived within 5 minutes and the air was working again. About 11pm the air conditioning went into 'sleep mode' and stopped again. The Maintenance person came to the room, worked quietly and resolved the problem. He did tell us we could move immediately to another room to sleep if needed. At 6am we had a wonderful breakfast buffet - great fresh fruit, french toast, etc. Shuttle service was perfect! The entire staff and customer service at this hotel was exceptional!

Room Tip: Our room was on the freeway side and it was still quiet. I was also looking for 2 queen beds which...
  • Stayed: June 2013, travelled with family
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Thank lucky4us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 1 July 2013

Thank You for the positive comments! I apologize for the problems you experience with the room air conditioner but I was pleased to see that our staff took action immediately to resolve the issue. I will share your comments about the entire staff providing exceptional Customer Service with my team. I know they will be happy to see such positive recognition. We hope we have the pleasure of serving you again on your next visit to our area.

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Reviewed 26 April 2013

I reserved a meeting room at the Holiday Inn, Alicia was very helpful.
The room was very comfortable , the breakfast was very good.
the room was as described and also the audio and video equipment was set up and ready to go.
I was very satisfied and I plan on returning for future meetings.

  • Stayed: April 2013, travelled on business
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2  Thank JBrowoo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 1 July 2013

Our staff does a great job in assisting meeting planners with the
events hosted at our property. Alicia and the other members of our
sales team are very meticulous and pay attention to detail. The support they
receive from staff members in other departments at the hotel helps in making these events successful. Thanks for giving us the opportunity to host your function and we hope we have the pleasure of doing so again in the future.

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Additional Information about Holiday Inn Madison at The American Center

Address: 5109 W Terrace Dr, Madison, WI 53718-8344
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Madison
#15 Romantic Hotel in Madison
Price Range: £105 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
Number of rooms: 138
Official Description (provided by the hotel):
The Award Winning Holiday Inn Madison at The American Center welcomes you! Located in The American Center Corporate Park on Madison's east side and only minutes from the Dane County Regional Airport (MSN) and the East Towne Mall.Visitors can relax amid peaceful surroundings and enjoy the area attractions such as the Capitol Square, Madison's historic State Street, the Overture Center for the Arts, the Alliant Energy Center and the University of Wisconsin-Madison. Just off I90/94, corporate guests can easily access American Family Insurance, Alliant Energy, QBE, GE Healthcare, and U.S. Cellular. While staying at our Madison, Wisconsin hotel, you can enjoy amenities including a full service restaurant and bar, Seattle's best coffee kiosk, island themed indoor pool with spa and professionally designed fitness center featuring top of the line Matrix equipment. Our comfortable and contemporary guest rooms offer free high-speed wired/wireless Internet access, flat panel HDTV's, room service and a personal refrigerator. Host your next meeting or event with us and let our professional staff assist you. With over 2,500sq ft. of meeting space, on-site catering, executive chef and audiovisual equipment available your next event is guaranteed to be a success! As you plan a trip to Madison, WI, check out our terrific Madison hotel rates and make your reservations today! ... more   less 
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn

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