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“Great Holiday inn”

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Holiday Inn Madison at The American Center
Ranked #30 of 63 Hotels in Madison
Certificate of Excellence
Reviewed 4 November 2013

Stay at this place in Madison. Great staff the rooms were comfortable. Hotel was clean. This place had the best exercise room I have ever seen at a chain restaurant. As a marathoner/athlete who is on the road a lot, the work out facilities make a huge difference to me!!! Nice work

  • Stayed: October 2013, travelled on business
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Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 5 November 2013

Thanks for the great review! Providing a quality product and exceptional service are always our goal. We are happy to see that your stay with us was an enjoyable one. Our fitness room is by far the best in the area providing state of the art Matrix equipment. We often hear from our guests how much they love the fitness facilities. Thanks for a great review and we hope to see you again soon.

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Reviews (293)
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113 - 119 of 293 reviews

Reviewed 3 November 2013

I just returned from a week at the H.I. Madison at The American Center.

Location is in an industrial park several highways so easy access for a road trip overnight or for navigating the Madison East area. Less than 10 minutes to the Capital.

We stayed on the 5th floor which I believe they call the Club Floor-Nice room, large enough with walk in shower and king bed. Clean and appropriate for a Holiday Inn.

Towels were a bit thread worn and thin, but we could've gotten more I'm sure if needed. The bathroom was sparse and had some staining on the faux granite countertop, but it was clean and roomy none-the-less.

Breakfast was downstairs at an additional charge ($10.95 I think for the buffet) although the front desk team did provide complementary vouchers for one morning which was nice (we're IHG Gold).

A nice surprise was that they provide a complementary van service to the airport if you ever get stuck and need a competitively priced place to stay.

Compared to the others, this was our second stay here in the last few years, and for the money, it's a safe bet.






Clean,

Room Tip: Top floor was quiet.
  • Stayed: November 2013, travelled with family
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Thank nyboilermaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

Check in efficient friendly. Room clean and spacious. Blackout curtains and nice bathroom amenities. Bed supper comfy and nice TV. Room in fourth floor very quiet. Paid extra for breakfast don't bother. .. food in buffet old and pancakes hard as a rock! Service sketchy, asked twice for silverware, twice for water for a table of four and she brought one water out. ..when our checks came she had made mistakes.

  • Stayed: November 2013
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Thank FastGirl39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 19 November 2013

Dear FastGirl39,

Thank you for taking the time to write us a review regarding your recent stay. it is really nice to know that you have enjoyed the room and its amenities. I am truly sorry to hear that the breakfast served during your travel did not live up to your expectations. Your comments are being shared with the hotel management and appropriate action will be taken. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed 26 October 2013

This hotel will go out of their way to help any guest. The shuttle is a great extra to take when you do not know the area very well. check in was fast and the girls where very nice and informative. The rooms are very clean and a safe place to be in.

  • Stayed: October 2013, travelled with friends
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Thank kristin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 5 November 2013

We pride ourselves in the level of customer service provided to all of our guests, making sure that your stay with us and your visit to Madison are an enjoyable experience. Our complimentary shuttle available to all of our guests, provides transportation to and from the Dane County airport as well as to area businesses within five miles of the hotel. Thanks for staying with us and we hope to see you again soon.

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Reviewed 25 September 2013

Great location. Clean rooms. Excellent guest service! Kristin Mitchell was amazing -very attentive, welcoming and friendly!! Food was excellent - very fresh and flavorful!!! Casey and Brandon were wonderful! Will definitely be back. Thank you! Thank you!

  • Stayed: September 2013
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Thank jjennn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 8 October 2013

Wow thanks for the great review. It is not often that staff members are mentioned by name
but thank you for doing so. I have shared your compliments with Casey, Kristin and Brandon and they were honored that you mentioned them by name. Thank you for giving me the opportunity to recognize them for a job well done! We thank you for your business and hope to see you again when your travels bring you back to the area!

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Reviewed 21 September 2013

This property is a bit removed from the Capitol (our destination) but there was a triathlon and football game that weekend Distance was approximately 8 miles. The room was quite comfortable and clean. The staff was friendly and accommodating and handled the crowd well. They printed out a map of nearest restaurants and grocery store. We would recommend this property.

  • Stayed: September 2013, travelled as a couple
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Thank 2onvacaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

Service with hotel reservation via telephone was not very helpful; reception area small and unwelcoming; front desk staff were not always welcoming or very professional; repairs in room bath were not taken care of; breakfast should be free given price per night's stay; rooms were average; beds were comfortable; check out was not extremely efficient or professional; location was good and out of beaten trail of downtown Madison; cost for a nights stay is much too high for what you get or don't get; this is more of a two-two and one-half star hotel than a three star hotel; there are better values, more professional service, and enjoyable/friendly accommodations just down the road in the same area that are definitely three stars

Room Tip: Courtyard Marriot is a better value and just around the corner.
  • Stayed: September 2013, travelled on business
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Thank deetzk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Madison at The American Center, responded to this reviewResponded 7 October 2013

Dear deetzk,

Thank you so much for sharing your feedback about our hotel. We value you as our guest and we appreciate your opinion. Allow us to apologize that you did not receive the quality customer service and high standard accommodations that we are renowned for. We regret that you left unsatisfied with the level of the staff response. We will ensure that these issues are addressed so this does not re-occur in the future. We would cherish a chance to prove our true hospitality should your travels bring you here again.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Additional Information about Holiday Inn Madison at The American Center

Address: 5109 W Terrace Dr, Madison, WI 53718-8344
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Madison
#15 Romantic Hotel in Madison
Price Range: £105 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
Number of rooms: 138
Official Description (provided by the hotel):
The Award Winning Holiday Inn Madison at The American Center welcomes you! Located in The American Center Corporate Park on Madison's east side and only minutes from the Dane County Regional Airport (MSN) and the East Towne Mall.Visitors can relax amid peaceful surroundings and enjoy the area attractions such as the Capitol Square, Madison's historic State Street, the Overture Center for the Arts, the Alliant Energy Center and the University of Wisconsin-Madison. Just off I90/94, corporate guests can easily access American Family Insurance, Alliant Energy, QBE, GE Healthcare, and U.S. Cellular. While staying at our Madison, Wisconsin hotel, you can enjoy amenities including a full service restaurant and bar, Seattle's best coffee kiosk, island themed indoor pool with spa and professionally designed fitness center featuring top of the line Matrix equipment. Our comfortable and contemporary guest rooms offer free high-speed wired/wireless Internet access, flat panel HDTV's, room service and a personal refrigerator. Host your next meeting or event with us and let our professional staff assist you. With over 2,500sq ft. of meeting space, on-site catering, executive chef and audiovisual equipment available your next event is guaranteed to be a success! As you plan a trip to Madison, WI, check out our terrific Madison hotel rates and make your reservations today! ... more   less 
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn

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