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“Best East Side Hotel for the Money!”

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Holiday Inn Madison at The American Center
Ranked #27 of 63 Hotels in Madison
Certificate of Excellence
West Hartford, Connecticut
Level Contributor
140 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Best East Side Hotel for the Money!”
5 of 5 bubbles Reviewed 27 June 2014

I've stayed at this hotel for at least 30 nights this year and I have nothing to complain about! The hotel is still pretty new, so my rooms were always big, clean and comfortable. It's very convenient to have a bar/restaurant in the hotel and it's pretty decent. The best thing by far is the gym - I wish all hotels out there put this much thought into their gyms.

One thing I'd recommend the hotel management looks at improving is the breakfast staff - there have been a lot of mornings where I was completely ignored by the staff and got no coffee/orange juice (of course I didn't care to ask).

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank BigGFoodie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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285 reviews from our community

Traveller rating
    179
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    21
    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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  • English first
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English first
1 review
5 of 5 bubbles Reviewed 9 June 2014

We would like to thanks the staff at the Holiday Inn at The American Center for their superb efforts and service for our group. We hosted over 100 people in in their hotel last weekend. The staff was flawless and well organized in accommodating all of us! We highly appreciate their efforts.

See you next year!!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Vernon, Ohio, United States
Level Contributor
291 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 7 May 2014 via mobile

This is a relatively new and clean HI. The staff is friendly and the lobby is inviting. There are free weights and a weight machine in the fitness room which is a treat considering that most place only have a treadmill and a bike. My room was spacious but I was near the elevator which had strange wind notices all night. Avoid the X29 rooms.

Stayed May 2014, travelled on business
Helpful?
Thank Guy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

Stayed here 2 nights on a business trip. This is a newer hotel. Found my queen room to be quite comfortable and sparkly clean. I have recently found that I sleep really well in the Holiday Inns. The beds are comfortable and they have great pillows, too.

The exercise facility is better than average for a hotel; free weights, smith machine, benches and the regular cardio stuff. I almost never see that in a hotel any more.

This hotel also has a restaurant that serves a very complete breakfast buffet. It's not complimentary but it's worth the money. I ate a steak salad one night and found it to be quite good, too.

Located a few miles from the airport and convenient to the East Towne Mall and restaurants. Madison isn't a big city so, you're not far from much wherever you stay.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bouyscout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 29 April 2014

This Holiday Inn is perfectly situated for us as a stop-over between central Indiana and Minneapolis (just can't make that 10-hr trip all in one day anymore!). The staff is consistently friendly and helpful, the lobby fireplace and aquarium very pleasant, the restaurant convenient and reasonably good (really good coffee) with lots of tv screens. All the rooms we have stayed in have been very clean and well furnished, with very comfortable beds and lots of big, fluffy pillows. There's a good Irish pub/restaurant and also a gas station about a minute away in the same business park. Good value here.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank golliwog2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, 5 May 2014
Thanks for the positive feedback. It's a pleasure to hear that each time you have stayed at the Holiday Inn Madison, we have met your expectations and that your stay with us was enojyable. We look forward to seeing you on that next multi state trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
208 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 15 March 2014

For a business hotel this is OK. Not at all luxurious. But, hey, the rate was $69/night, corporate rate. The rooms are clean and basic. Free Internet, some soap and shampoo. No tub, it's an enclosed shower. The view is nothing to speak of.

The restaurant has a breakfast buffet which unimaginative but basic fuel and the staff is nice. One thing that drove me nuts was a front desk person who smacked gum and new almost nothing about the area and was even rude about finding anything out. She shouldn't be in the travel business.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelswithmyTeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, 18 March 2014
I apologize that you found our property to be just “OK” on your recent visit. It is our goal to have every guest leave satisfied with their stay and pleased with the level of service they received. I will take your comments on those areas that we fell short and share them with our staff. It is our goal to make the necessary improvements so your next visit with us is more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WI
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 9 March 2014

This is a very nice hotel on Madison's east side near the freeway. My room was clean and the HVAC system was adequate, but a bit on the noisy side. Furnishings were in good condition.

Technology was the reason my ratting is not the best. 1) no outlets near the bed for phone/tablet charging. 2) the TV had no HDMI ports (I use to mirror my laptop and/or watch Netflix. The hotel's TV choice was a major satellite provider, but not all channels were available.

I would not return here solely because I need an HDMI port in my room--all other hotels unavailable, would have no problem staying here.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mooring10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, 18 March 2014
We understand the importance of staying up to date with technology and we have placed a greater emphasis on upgrading to a higher level over time. We recently updated our TV selection through a new provider and are eliminating those stations in the channel directory that are not available. With this upgrade, we have increased the number of HD stations available, We are also in the process of upgrading our internet for a much better guest experience. While our TV's are LCD, they are an early version and some ports are not available. We are replacing these units over time to a newer model. Thanks for your comments and we hope that at some point you will visit us again in Madison.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Madison at The American Center

Property: Holiday Inn Madison at The American Center
Address: 5109 W Terrace Dr, Madison, WI 53718-8344
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Madison
#15 Romantic Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
Number of rooms: 138
Official Description (provided by the hotel):
The Award Winning Holiday Inn Madison at The American Center welcomes you! Located in The American Center Corporate Park on Madison's east side and only minutes from the Dane County Regional Airport (MSN) and the East Towne Mall.Visitors can relax amid peaceful surroundings and enjoy the area attractions such as the Capitol Square, Madison's historic State Street, the Overture Center for the Arts, the Alliant Energy Center and the University of Wisconsin-Madison. Just off I90/94, corporate guests can easily access American Family Insurance, Alliant Energy, QBE, GE Healthcare, and U.S. Cellular. While staying at our Madison, Wisconsin hotel, you can enjoy amenities including a full service restaurant and bar, Seattle's best coffee kiosk, island themed indoor pool with spa and professionally designed fitness center featuring top of the line Matrix equipment. Our comfortable and contemporary guest rooms offer free high-speed wired/wireless Internet access, flat panel HDTV's, room service and a personal refrigerator. Host your next meeting or event with us and let our professional staff assist you. With over 2,500sq ft. of meeting space, on-site catering, executive chef and audiovisual equipment available your next event is guaranteed to be a success! As you plan a trip to Madison, WI, check out our terrific Madison hotel rates and make your reservations today! ... more   less 
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn

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