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Best Western PLUS InnTowner
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Reviews (978)
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All reviewsuw hospitalshuttle serviceinn townerfree shuttlebest westernswithin milesfootball gamebreakfast buffetthe hotel is cleangreat place to staymadison wibed was very comfortableconvenient locationstate streetsurgerycampustransplant
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839 - 844 of 978 reviews
A TripAdvisor Member
1
Reviewed 4 September 2013

Needed a hotel close to University Hospitals and the Universityof Wisconsin. This hotel met both of those requirements. The staff was excellent, but the room wasn't worth $150+. The bathroom floor tile & tub had mold, in addition the room had a stench of old stale smoke. Best Western usually provides better accomodations. Very Disappointing.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded 5 September 2013

Dear TripAdvisor Member,

Thank you for taking the time to review us on Trip Advisor. We appreciate any and all feed back from you, our valued guests, so that we might continue to improve on the care and service we provide you and all of our guests.

On behalf of the hotel allow to apologize for your room not meeting your expectations. Please rest assured that your comments are being considered as we plan our renovation starting in December. We hope that your next visit we will be able to wow you with our rooms and not just our customer service.

If you have any questions, comments, or concerns regarding your next stay, please don't hesitate to contact me with the information below.

Again, thank you for taking the time, and we look forward to your post renovation return visit.

Sincerely,

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
info@inntowner.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2013

I would highly recommend this hotel. We stayed in Madison for a wedding and the staff was awesome and the room was extremely clean. They were very accommodating to our requests. The nights sleep was very quiet no noisy guests and the complimentary breakfast was great they actually had real food like eggs, bacon, gravy and biscuits versus your usual stale bagel and dry cereal that you get at most hotels. They offered a complimentary shuttle as well which was nice. An overall great hotel experience I would definitely stay again!

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded 27 August 2013

Dear Rachel D,

Thank you so much for writing such a glowing review for us! We are always glad to have guests here for joyous occasions such as a wedding and we are overjoyed that you had a great experience. We hope that you think of us the next time you are in Madison and we look forward to seeing you! :)

J. Belmont
BEST WESTERN PLUS InnTowner and the Highland Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2013

This was not our first choice as we normally like to stay near the capital. however, we found this place for a good rate. The room was old but clean. The bed was comfy. Bathroom small. But don't come to Madison for the hotels. And again for the circumstances, it was completely acceptable. If faced with the same circumstances, I would have no problem staying there again.

  • Stayed: August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Rick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded 27 August 2013

Dear Rick R,

Thank you for taking the time to write a review on Trip Advisor. Its only with feedback from guests like you that we can hope to continue and improve our service to our valued guests such as yourself.

We are ecstatic that you enjoyed your stay and hope that postive circumstances bring you to Madison again! We'll see you then!

Sincerely,

J. Belmont
BEST WESTERN PLUS InnTowner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2013

perfect location for our half-marathon. Convenient shuttle service and Nick was the MAN that helped make our stay the best. I enjoyed the late night bar and the staff was extremely friendly. I would definitely go and stay at this hotel the next time I go to Madison

  • Stayed: August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jordan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded 27 August 2013

Dear Jordan G,

On behalf of the BEST WESTERN PLUS InnTowner, thank you so much for taking the time to write such a kind review. We are overjoyed that you had a pleasant stay experience and hope to see you again soon. Below is a note from Nick as well! :)

Make it a great day!

J. Belmont
BEST WESTERN PLUS InnTowner


************************************************************************************************
Jordan,

On behalf of myself and the entire InnTowner staff, thank you for your kind words and the opportunity to go above and beyond for you. I’m glad we were able to help you with your successful trip to Madison (and thank you for letting me have a little fun at work at the same time!) I’ll be looking forward to the next time you’re in town.
Sincerely,
-Nick
Front Desk Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2013

Thanks to the over-the-top comfort and care, this is the only place for us. The staff, especially Tanika, went out of their way to make sure our stay was as easy and comfortable as possible. Having to have four long days of testing done at UWHospital, coming back to the hotel was extremely comforting.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Debra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this reviewResponded 19 August 2013

Dear Debra M,

Thanks so much for taking the time to review us on Trip Advisor! We're ecstatic that you enjoyed your stay.

Below is a note to you from Tanika! Thank you again and we look forward to your return.
~J. Belmont
BEST WESTERN PLUS InnTowner and the Highland Club

****
Dear Debra,

Thank you so much for choosing the InnTowner. It was definitely a pleasure serving you and your family during your stay. I hope to see you again on your future trips to Madison.

Sincerely,

Tanika
Front Desk Associate
BEST WESTERN PLUS InnTowner and the Highland Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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