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“BW Inntowner, Madison WI”

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Best Western PLUS InnTowner
Ranked #9 of 63 Hotels in Madison
Certificate of Excellence
Green Bay, United States
1 review
“BW Inntowner, Madison WI”
Reviewed 1 October 2013

The room was very neat and clean. The bedding was super clean. A white quilt was tucked in between two nice heavy sheets to cover up with. Very nice. The bathroom was very clean also. Good location, within walking distance of the UW Hospital. Easy to find. There is a bar and grill, Blue Moon, a block away - good food.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 10 October 2013
Dear David B,

Thank you so much for writing such kind words about us on TripAdvisor. We really appreciate any feedback from our guests and love to know when we've exceeded expectations. We hope you'll visit us again after our upcoming renovations.

Thank you again and make it a great day!

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club


PS. We love the burgers and chili over there at the Blue Moon too! :)
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881 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Minneapolis
Level 6 Contributor
135 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 26 September 2013

First, I must commend the staff....they were all friendly, knowledgeable and efficient.
I suppose $169 a night isn’t bad for a football weeked. it’s a perfectly decent hotel, though a little tired. The room was adequate with Wifi, hairdryer, iron and ironing board. The free breakfast buffet was ample, though little in the way of healthy foods..A big bowl of cut-up fresh fruit and a trough of what looked like pudding, but apparently was vanilla yoghurt. The rest consisted of the usual suspects.
I was happy to learn that there was an exercise room and went down after we checked in to spend some time on the treadmill. I couldn’t get it to work and called the desk. A young man came down, checked it out, said it’s not working. So much for my exercise.
The next morning, my husband needed something copied and was told the copier was broken. That night when we used their shuttle to go to dinner (we were advised that 6:45pm would be plenty of time to get where we were going) we arrived for a 7:00pm reservation at 7:25pm. The shuttle is a great idea, i.e. “leave the driving to us”.....and a real selling point when it operates as it should.
We would undoubtedly stay here again, because of location and cost, but I’d rather stay somewhere else.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bryantaveMinneapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 10 October 2013
Dear BryantaveMinneapolis,

Thank you for taking the time to review our hotel. We really do appreciate all guest feedback, especially in a format that helps other guests.

Please accept our apologies on the difficulties that you had during your stay. We can understand how such things, especially the treadmill and the shuttle, could be extremely frustrating during an out of town stay. We're extremely sorry that you missed your dinner reservation. All of your comments have been distributed to our management staff and we are working on how to make sure this doesn't happen to other guests.

Thank you also for your comment about the buffet. We're always looking for suggestions on how to make our buffet more healthy and we appreciate any input.

We do hope that you give us another chance next time you are here in Madison after our renovation starting in December. Feel free to call our General Manager, Joe Baldowin, in advance of your next stay, to ensure that you get the best possible stay.

Thank you again and make it a great day.

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
608.233.8778
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Chelsea, Vermont, United States
Level 5 Contributor
79 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 September 2013

You can't be the location if you have business at the medical center, which is a quick walk or shuttle. An aging, but well kept-up hotel with the basic ameneties. I thought the breakfast was a cut above the usual complimentary hotel offerings. There are some very good restaurants within easy walking distance. The airport shuttle is better for trips to the airport than coming from it, since it does not run on a routine schedule and it's a good 20-25 minutes before it will get there to pick you up. The exercise room is minimalist and is not open 24/7. It also had no gym wipes to sanitize the equipment, though it does have hand sanitizer. There are few available electrical outlets,so if charging or working on laptop or other device, I had to pick whether I wanted light, alarm clock or device. Bathtub in my room was very slippery - be careful when stepping into shower.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 20 September 2013
Dear Andrew,

Thank you so much for providing a detailed review for Trip Advisor. We love guest feedback of all kinds. We are glad that you enjoyed your stay and amenities such as our breakfast and location.

We definitely agree with your observations on the outlets in the room. This has been factored in GREATLY with the renovation we have upcoming in December. We hope you'll see the improvement on your next visit.

Thank you very much for the observation on the sanitizing wipes for the gym equipment. Your comments, as well as recommendations on how to improve this, have been submitted to the General Manager and our owners! Hopefully we'll have some improvement on that too soon!

We hope to see you the next time you're in Madison!

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
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Delavan, United States
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 September 2013

The convenience of the hotel down the block from the UW Hospital & Clinics is unmatched. I wish the hot tub had water in it and that the fitness equipment worked. For a patient or patient's family the hotel is close, comfortable, and affordable.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 20 September 2013
Dear Robert,

Thank you for taking the time to post a review on Trip Advisor. We appreciate any and all feed back that our guests can provide us. We do apologize for the hot tub issue that we had while you were visiting us. We're firm believers that everyone deserves a hot tub at the end of their day, and we feel mortified that we were not able to do so for you.

We hope your next visit to Madison if for more pleasant reasons, and we look forward to having you stay with us after our upcoming renovation in December.

Thanks and make it a great day!

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, United States
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 September 2013

This hotel shows its age on the inside but the owner has done a good job of not letting it get run down. Carpets, bathrooms, and heating/cooling systems could all be updated, but they are not embarrassingly dirty either. New flat screens in rooms and responsive internet. The location for University or downtown events is very good and the hotel is a good value for its proximity to many things you want to do. Good breakfast in the morning. Nothing special but well done.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 20 September 2013
Dear John,

Thank you for noticing that we really are trying. It is really appreciated. We are planning a major renovation for the hotel stating in December of this year, so we hope that your next visit with us you'll really be wowed at the improvements.

We are glad you enjoyed your stay and appreciate your kind words on TripAdvisor. We look forward to seeing you again.

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roseville, California
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 4 September 2013

Perhaps the most welcoming, helpful and happy hotel staff I've ever experienced. Every single person smiled when they greeted you, and went out of their way to ensure we were well taken care of. The shuttle service is fabulous! We won't have to rent a car next time. Happy, helpful shuttle drivers took us to Camp Randall, to Target, and to restaurants -- even offering helpful tips and ideas to make our first visit to Madison even more enjoyable. They love their city, their Badgers and their hotel -- it's obvious.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sactomom2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 5 September 2013
Dear Sactomom2013,

Thank you so much for taking the the time to post such a glowing review here about our hotel. We are ecstatic that you enjoyed your stay and we look forward to your return. We're so glad you got to experience us in our full "Badger-ness", becasue as you mentioned, we do love our Badgers, our city, and you, our guests.

See you next time! Go Badgers!

J. Belmont
Media and Marketing Coordinator
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A TripAdvisor Member
Reviewed 4 September 2013

Needed a hotel close to University Hospitals and the Universityof Wisconsin. This hotel met both of those requirements. The staff was excellent, but the room wasn't worth $150+. The bathroom floor tile & tub had mold, in addition the room had a stench of old stale smoke. Best Western usually provides better accomodations. Very Disappointing.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 5 September 2013
Dear TripAdvisor Member,

Thank you for taking the time to review us on Trip Advisor. We appreciate any and all feed back from you, our valued guests, so that we might continue to improve on the care and service we provide you and all of our guests.

On behalf of the hotel allow to apologize for your room not meeting your expectations. Please rest assured that your comments are being considered as we plan our renovation starting in December. We hope that your next visit we will be able to wow you with our rooms and not just our customer service.

If you have any questions, comments, or concerns regarding your next stay, please don't hesitate to contact me with the information below.

Again, thank you for taking the time, and we look forward to your post renovation return visit.

Sincerely,

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
info@inntowner.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western PLUS InnTowner

Property: Best Western PLUS InnTowner
Address: 2424 University Ave, Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner Madison)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western PLUS InnTowner 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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