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“Excellent Place to stay”

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Best Western PLUS InnTowner
Ranked #9 of 63 Hotels in Madison
Certificate of Excellence
A TripAdvisor Member
“Excellent Place to stay”
Reviewed 16 February 2014

This is an excellent place to stay. It had everything one could as for. The staff were exceptionally nice and accommodating. The rooms were nice and clean and the hotel serves an excellent breakfast. The only possible recommendation I can think of is that each room have a mini fridge. It was okay without one because of the hotel breakfast and bar. However, it would have made things a little easier and the stay even more enjoyable.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 20 February 2014
Dear Valued Guest,

Thank you for taking the time to post such a glowing review on Trip Advisor. We're overjoyed that you had such a great stay and hope to see you again after the renovation, which will include putting fridges in each of the rooms! :)

Thank you again and make it a great day!


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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880 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Elk Grove Village, United States
1 review
Reviewed 15 February 2014

We stayed at the Best Western for my mother's surgery. It is right near the hospital and the hotel provides a free shuttle service to the hospital. It was a great value for the money if you have someone in the hospital. The staff was friendly and helpful. They are currently renovating and updating rooms an furnishings. Full breakfast was good too.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ellen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 20 February 2014
Ellen,

Thank you so much for your kind words and for understanding about our messy renovation! :)
We're so glad you enjoyed your stay and really look forward to your return to Madison.


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 13 February 2014

This hotel is under renovation and very dated. It was extremely convenient to the UW Hospital and that was about the only good thing about it. It really needs this renovation. Before you reserve your room, make sure you get on a floor that is not currently being renovated.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank skipdiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 20 February 2014
Dear Skipdiego,

Thank you for taking the time to write about your expereince here on TripAdvisor. We appreciate any and all guest feedback so that we may improve both our property and our service.

We couldn't agree with you more about needing this rennovation, and we're mortified that our work on that disturbed your stay. On behalf of the entire team here, please accept my most profound apologies.

We do hope that you will give us another chance sometime in June after the renovation is finished. Please feel free to contact our General Manager Joe Baldowin to set up another stay so that we might really wow you with how we've changed.


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wisconsin
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 February 2014

The hotel was clean and quiet, very nice sized rooms. The staff was terrific, very helpful with information on getting around. Their restaurant has a very nice assortment of great meals, and the breakfast buffet was excellent roomy and well staffed- hot meal of O'brien eggs, sausage, biscuits and gravy, fresh yogurt with melons, cereal, pastries and fruit. Staff was very pleasant, and offered frequent coffee warmups. I was staying to help a friend who had surgery at the hospital, but have stayed there before for state meetings, would highly recommend this location!

Room Tip: Third floor near end was quiet, I stayed in 303
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 20 February 2014
Dear Dawn,

Thank you so much for taking the time to write such a glowing review. We're ecstatic that you enjoyed yet another stay with us. Don't be a stranger! :)


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surprise, Arizona
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 February 2014

We had a family member at UW hospital and loved the convenience, the shuttle to the hospital and other places as well. The staff was great. The place is clean. The breakfast assortment is fine with fresh fruit, yogurt and all the other expected things on a breakfast buffet. Our group was large and we all thought the motel was wonderful. When I would return from the hospital I almost felt like I was going home (due to length of stay). Would stay again due to location and services. Ate in restaurant twice and food was very good. Popcorn was tasty too.

Room Tip: Our family stayed on 2nd floor near the elevator and it was perfect for us. The rooms were quiet an...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathaleen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 20 February 2014
Dear Kathaleen,

Thank you so much for taking the time to write such kind words about us here on TripAdvisor. We're overjoyed that we could help create a home away from home for you during such a difficult time. Please don't hesitate to contact us if there is anything else we can do for you.


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corona, United States
1 review
Reviewed 8 February 2014

This hotel was wonderful in their services. Very helpful staff. The drivers were awesome and were there in a timely manner ready to take me anywhere. The front desk was also very helpful and treated me with ultimate respect! I would definitely go there again!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Abraam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 20 February 2014
Dear Abraam,

Thank you very much for taking the time to write a review about us on TripAdvisor. We appreciate any and all guest feedback, as it helps us improve our service and property. We're very glad you enjoyed your stay and we do hope to see you again on future trips here to Madison.


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
1 review
Reviewed 2 February 2014

They were awesome, courteous and timely. They have an airport shuttle and a shuttle to drive you anywhere within 2 miles of the hotel. I thoroughly enjoyed my time there and would recommend this hotel as the place to stay in Madison, WI.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 20 February 2014
Jeanette,

Thanks so much for the fabulous review of our property. We're ecstatic that we made your business stay much more enjoyable. We hope to see you again soon! :)


Thank you and make it a great day

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western PLUS InnTowner

Property: Best Western PLUS InnTowner
Address: 2424 University Ave, Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner Madison)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western PLUS InnTowner 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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