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“Stay at the Best Western Inn Towner”

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Best Western PLUS InnTowner
Ranked #9 of 63 Hotels in Madison
Certificate of Excellence
Reviewed 29 March 2014

We came to Madison because my daughter was in the university hospital. It is very convenient to the hospital and reasonably priced. The breakfast is outstanding. Hot tub and pool were nice. I would definitely recommend it if you have someone in the hospital.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
Thank Q5379EKdavidb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this reviewResponded 31 March 2014

Dear Q5379EkdavidB,
We are so glad you enjoyed your stay while needing to visit the hospital. We hope to have you back again the next time you visit Madison for any reason!

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703 - 709 of 899 reviews

Reviewed 28 March 2014

We stayed here during the recent WIAA state boys' basketball tournament, and even with their remodeling which is going on, everything was fine, and it was crowded with the people attending the state tournament----a very good self-serve buffet in the mornings, a very good bar with restaurant-style service. The only reason we would label it as just "very good" was the parking. As takeabreak60 stated, one can only hope for a space when one returns to the hotel later in the evening/night. The shuttle service was very good though, so one could leave your vehicle in the space you found, and it is very convenient for anywhere you need to go relating to the UW-Wisconsin.

  • Stayed: March 2014, travelled as a couple
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Thank DittybopperAKN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this reviewResponded 31 March 2014

Dear DittybopperAKN,

Thank you for taking the time to review us on Trip Advisor! We are so glad you enjoyed your stay, even with the bustle that the State Wrestling Tournament brings with it.

We fully recognize that parking was an issue on the WIAA weekend that you stayed with us. While we do have a parking spot for every room, the snow and remodel containers taking up spaces as well as teams bringing multiple vehicles did put us over capacity in the lot. We do not expect this to be a problem with future events. The remodel will be complete soon, and we will be implementing a few other solutions as a result of the problems from that weekend.

Thank you for choosing the Best Western InnTowner! We hope to have you back again soon!

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Reviewed 15 March 2014

Love this hotel and you cannot beat the quality of the service that you received and how acommandating they are to each and everyone one. you are not only a guest but part of a bigger family and they bend over backwards to help you regardless of what you are there for. each guest is treated with dignity and not just a number Love the staff

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Best Western
Thank Jerry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this reviewResponded 17 March 2014

Dear Jerry O,

Thank you so much for the positive review and the compliments for our staff! We empower every level of employee to do what they think is best, and we are very proud of how each of them takes pride in delighting every single guest. We very much appreciate your repeat business. With the hotel's remodel almost complete, you're sure to enjoy your next stay even more!

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Reviewed 5 March 2014

Let me start off by saying the hotel is nice, it's undergoing a remodel, breakfast was good, shuttle service is a nice perk. What is wrong with this hotel is the parking! I arrived on Friday night, due schedules I was not able to travel with my husband so I had to bring my own car. Upon checking in I was told that "because it was a busy weekend the hotel was issuing "parking passes" one per room". I asked the woman at the desk where I was suppose to park? Her response was "you can try street parking"...everything around the hotel is 2 hour parking, so obviously this is not realistic . She then proceeded to tell me there were lots farther down the street that I could park in. Not being familiar with the area she was trying to explain where all these lots were. A nice man behind the desk was detecting my increasing frustration and went and brought me a map. Her final suggestion was, I could try some of the public parking garages, then proceeded to say those charge $1 hour. Really? that was suppose to be a viable option with someone staying overnight or the weekend? I finally took the map, by the time I found a lot I could park in I was a 15 min walk away from the hotel, with a wind chill of -10. My suggestion if you stay here is to: wear warm clothes and comfortable shoes suitable for a hike. 2. Bring a thermos of hot chocolate. A more serious and logical solution is for the hotel to offer Valet parking to these remote lots so their guest don't have to walk.

  • Stayed: February 2014, travelled on business
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3  Thank takeabreak60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this reviewResponded 10 March 2014

Dear TakeABreak60,

Thank you for taking the time to review us on TripAdvisor!

No question, this weekend was not our best as far as parking was concerned. We typically have enough room in the lot for all of our guests. However, with snow taking up some space, containers for our remodel in the lot, and a full hotel, our options were rather limited and you were impacted by the problem. We understand that, especially with the sub-zero temperatures, this was not a pleasant experience for you.

We strive to provide the most comfortable and pleasant stay for all of our guests, and apologize that your stay was affected by this. We agree that valet parking may be a solution for these peak times, and we are looking into this as well as other options in order to improve this situation.
Thank you for staying with us and we hope that you will try us again in the future.

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club

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Reviewed 3 March 2014

We stayed at the BW Inntowner Plus for the Wiaa state wrestling tourney weekend. Free shuttle to and from the Kohl Ctr can't be beat and it's free. The buffet hot breakfast is second to none. 3rd year we have stayed that weekend and we will be back next year for sure. Great place to stay when in Madison.

  • Stayed: February 2014
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Thank 57TLtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this reviewResponded 10 March 2014

Dear 57TLTraveler,

Thank you for taking the time to comment and review us on TripAdvisor. We are glad you enjoyed your stay and appreciate your repeat business! As you probably noticed, we are in the middle of our renovation, so your next stay is bound to be even better. We look forward to having you stay with us and enjoy our free hot breakfast & shuttle again!

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club

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Reviewed 3 March 2014

The Hotel Staff were Awesome! They did what ever they could to help us out, provided excellent service to the Kohl Center and back! The Breakfast was very good also, included in the price ws nice. The beds were OK, was hoping for a little softer mattress, but it is a personal thing.

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Rick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this reviewResponded 10 March 2014

Dear Rick A,

Thank you for the compliments for our staff. We are so happy you enjoyed them as well as the complimentary amenities provided to you at the Best Western InnTowner. We are proud of our staff and how really genuine they care for each and every guest.

You may enjoy the beds more on your next visit; all mattresses are being replaced with pillow tops! Thank you for taking the time to review the hotel, we look forward to serving you again in the future.

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club

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Reviewed 2 March 2014

We stayed @ the Inn Towner located close to the UW campus. Great overall experience. Staff was helpful. We enjoyed the pool and hot tub. One of our party had a room that walked right to the pool area. Great breakfast. Hot , extensive and free breakfast included. The breakfast staff was very good. Room was nioce and reasonably priced. Stayed on Feb 14 and 15th , 2014. I would definitely stay there again.

Room Tip: get the room fronting the pool if you have kids or just like to hang 2 the pool
  • Stayed: February 2014, travelled with family
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Thank Russ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this reviewResponded 10 March 2014

Dear Russ S.

Thank you for joining us at the InnTowner again! We recognize you have been with us before and appreciate the repeat business tremendously. We are glad you enjoyed the pool, breakfast and the staff! We look forward to serving you again in the future.

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western PLUS InnTowner

Address: 2424 University Ave, Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner Madison)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range: £104 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western PLUS InnTowner 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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