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“Helping kids get settled in new home”

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Best Western PLUS InnTowner
Ranked #10 of 63 Hotels in Madison
Certificate of Excellence
Seattle, Washington
1 review
“Helping kids get settled in new home”
Reviewed 8 April 2014

My first time at the Inntowner. Was very impressed by the friendly, professional staff. My particular compliments to the breakfast staff, especially Leneta, Aricela, Maria, and Jen. I've probably left people out, but I did catch these names. Thank you.

Room Tip: Rooms without interconnecting doors to other rooms may be quieter.
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  • Stayed April 2014, travelled with family
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Helpful?
Thank LGS552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this review, 18 April 2014
LGS552,

Thank you very much for the review and I am glad that we could help be a part in helping some new Madisonians settle in! I will be sure to pass your compliments on to the staff members you mentioned. As always, our door is always open to you for your next visit to our city.

Kind thanks,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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830 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
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  • Any
English first
Chicago, Illinois
2 reviews
Reviewed 4 April 2014

Had a great stay. Bed is super comfy. Rooms are very clean. Once renovation is done, this hotel will be fabulous! I was referred to this Best Western from UW Health. Service was great. Staff was very friendly and helpful. Walking distance to restaurants. Shuttle is a great service. Yes, would stay there again! Most definitely. Thank you.

  • Stayed April 2014, travelled solo
    • Value
    • Location
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Helpful?
Thank SAC650510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 7 April 2014
Dear SAC650510,

Thank you for the review and the compliments given to our cleaning crew and the rest of our staff! We agree, they are terrific. Especially now that we are in the midst of our remodel, they have to work exceptionally hard to keep our rooms in tip top shape and we are so proud that you noticed.
We look forward to serving you again on your next visit to Madison!
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Madison, Wisconsin
1 review
Reviewed 3 April 2014

I keep going back to the Inn Towner due, in large part, to the superb and friendly staff who go out of their way to accommodate your needs/requests. Erin, Kevin and Araceli, in particular, impressed me once again at my most recent visit. While I will continue to stay there because of the other great offerings - free shuttle, included full breakfast, continual room/hotel updates, Highland Club - the staff is really the icing on the cake!

  • Stayed April 2014, travelled on business
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Helpful?
Thank Amy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 7 April 2014
Dear Amy I,

Thank you so much for your review and positive comments about Erin, Kevin and Aracelli! These individuals' actions represent exactly how we want our guests to feel about staying at our hotel. We are glad they make you want to come back again and again.

We all look forward to serving you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, United States
2 reviews
Reviewed 2 April 2014

The hotel is undergoing renovation, so appearance is related to the dissarray of this prosess. It looks promising in the areas that were closer to completion. Room was clean and comfortable, but clearly not yet redone. Proximety to University is its strength.

  • Stayed April 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Judith J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 4 April 2014
Dear Judith,

Thank you so much for taking the time to post a review about our property here on Trip Advisor. We really appreciate your patience while staying with us in regard to our current renovation. We are so glad you like the direction that we're going in and hope to see you sometime after we're finished.

Thank you for staying and we look forward to your return to Madison.

Sincerely,

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
jbelmont@inntowner.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, United States
1 review
Reviewed 1 April 2014

The Best Western in Wisconsin was undergoing construction in the hallways but that didn't take away from the beauty and comfort of the rooms. The staff was extremely kind and helpful. I would stay here every time I go to Madison.

  • Stayed March 2014, travelled on business
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Saul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this review, 6 April 2014
Saul P,

I appreciate you taking time out of your day to leave us a review on TripAdvisor! We're always looking for feedback to help us improve our hotel, so we are pleased to hear that you enjoyed your stay - you're going to absolutely love our rooms when we finalize our renovation! We'll look forward to seeing you the next time you're in Madison!

Thank You,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 29 March 2014

We came to Madison because my daughter was in the university hospital. It is very convenient to the hospital and reasonably priced. The breakfast is outstanding. Hot tub and pool were nice. I would definitely recommend it if you have someone in the hospital.

  • Stayed March 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Q5379EKdavidb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 31 March 2014
Dear Q5379EkdavidB,
We are so glad you enjoyed your stay while needing to visit the hospital. We hope to have you back again the next time you visit Madison for any reason!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amery, Wisconsin
Level Contributor
11 reviews
6 hotel reviews
Reviewed 28 March 2014

We stayed here during the recent WIAA state boys' basketball tournament, and even with their remodeling which is going on, everything was fine, and it was crowded with the people attending the state tournament----a very good self-serve buffet in the mornings, a very good bar with restaurant-style service. The only reason we would label it as just "very good" was the parking. As takeabreak60 stated, one can only hope for a space when one returns to the hotel later in the evening/night. The shuttle service was very good though, so one could leave your vehicle in the space you found, and it is very convenient for anywhere you need to go relating to the UW-Wisconsin.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank DittybopperAKN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 31 March 2014
Dear DittybopperAKN,

Thank you for taking the time to review us on Trip Advisor! We are so glad you enjoyed your stay, even with the bustle that the State Wrestling Tournament brings with it.

We fully recognize that parking was an issue on the WIAA weekend that you stayed with us. While we do have a parking spot for every room, the snow and remodel containers taking up spaces as well as teams bringing multiple vehicles did put us over capacity in the lot. We do not expect this to be a problem with future events. The remodel will be complete soon, and we will be implementing a few other solutions as a result of the problems from that weekend.

Thank you for choosing the Best Western InnTowner! We hope to have you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western PLUS InnTowner

Property: Best Western PLUS InnTowner
Address: 2424 University Ave, Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner Madison)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western PLUS InnTowner 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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