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Best Western PLUS InnTowner
Ranked #9 of 63 Hotels in Madison
Certificate of Excellence
Seattle, Washington
1 review
“Hotel Stay”
Reviewed 22 May 2014

It was suitable for a business trip. I would stay there again. It was convenient to the destination for my business. The staff was friendly and thoughtful. I left my cell phone in business center, the staff thankfully found it and returned it to me.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Marcy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 2 June 2014
Dear Marcy H,

Thank you for taking the time to write your comments here on TripAdvisor. We are produc of our thoughtful staff and we all look forward to having you stay with us again in the future!
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881 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
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English first
Tokyo, Japan
Level 5 Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 May 2014

The Highland Corner Grill at this Best Western is terrific. It offers a nice variety of dishes pleasing to all. Chef Saul prepares excellent cuisine and waitress Araceli is cheerful and kind. Together they create a very enjoyable experience. Thanks.

  • Stayed May 2014, travelled with family
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    • Location
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Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 28 May 2014
Dear Mary S,
Thank you for taking the time to review our hotel and the Highland Corner Grill restaurant! Saul and Araceli are a terrific team and we are so happy they made your experience a memorable one. We hope you join us again the next time you are in Madison!
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Lancaster, Wisconsin
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 May 2014

I booked a stay during a relative's surgery because it was within walking distance to the UW Hospital. The day of the surgery I was killing time, and looked up the hotel. I was dismayed to read numerous poor reviews centering on the shabby condition of the rooms. Not having any choice, I nervously left the hospital for the evening. I found the hotel in a partial state of renovation in the main areas, but my room was mostly beautifully renovated. It had a micro-wave, fridge, big screen TV and new bed/bedding. It also had a Keurig coffee maker! the bath was still "old", but quite functional and, most importantly, clean. The staff was very friendly and helpful. All in all, I was extremely pleased with my stay.

  • Stayed May 2014, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank RobinF99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 21 May 2014
Dear RobinF99,
Thank you for the review of your recent stay with us at the InnTowner! We did have to put the rooms as a priority over the hallways and public spaces during the renovation, but we are nearing the end and our guests are loving the results, including the new appliances now in every room. We hope your relative made it through surgery and recovery with no problems and hope you will stay with us again on your next visit to Madison. Thank you!
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Fremont, WI
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 May 2014 via mobile

A last-minute overnight stay in Madison necessitated our stay here. We were accommodated without hesitation. Check-in was flawless and when we arrived on the third floor at our room, we were met with brand new carpeting and beautiful brand new furniture, bedding and the latest electronic recharging stations. WiFi was fast and easily accessed. A+++

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marinamaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 21 May 2014
Dear Marinamaid,

Thank you for writing this review, which reveals we have finally finished the rooms and (most of the) hallways! We are overjoyed at the response the new look and amenities have received and glad we could accommodate your last minute stay.

Please come back again soon!
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Washington, United States
1 review
Reviewed 16 May 2014

An affordable hotel with top-notch service near the University of Wisconsin. Breakfasts include a wide variety of healthful choices. UW medical facilities are especially close. Also nearby is the First Unitarian Society of Madison, a building designed by Frank Lloyd Wright in the early 1950s.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 21 May 2014
Dear Catherine R,

Thank you for taking the time to review the Best Western InnTowner. We are so happy you enjoyed your stay and were able to take advantage of our great location. Other great places within walking distance are Camp Randall, home to the UW Badgers but originally a civil war post, and Picnic Point, a beautiful preserve on Lake Mendota with a surprisingly rich history to it!

We look forward to hosting you again on your next visit to Madison!
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Morgantown, WV, United States
1 review
Reviewed 12 May 2014

I loved the dresser and bed. Breakfast options were vast, but sausages weren't so good, especially for being in Wisconsin! I wish the bathrooms were redone like the rest of the rooms were. Should be very nice once the renovations are complete.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 21 May 2014
Dear Laura B,

Thank you for reviewing our hotel on TripAdvisor! We appreciate your comments, both the positive ones on the furniture as well as the feedback on the breakfast meat and bathrooms. Next time you're here, don't hesitate to request another option, like bacon. We often have the next round of offerings for the buffet available in the kitchen.

We look forward to the completion of the remodel and hope you will stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sarasota, fl
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 May 2014

This is a clean, quiet place to stay. ITts owned by UW Hospital, and my husband is a patient there, so we get a great rate on rooms. The best part of this hotel is the staff -- very friendly and helpful. Breakfast buffet is OK, but not the sumptuous feast it's touted to be. Although we were told that buffet alternates bacon and sausage, there was never any bacon on buffet -- ever -- in the 7 times we've stayed there. If you ask, they'll bring you some, and it's delicious. But it is not on buffet, and you have to wait for it -- getting it after you've eaten all your other food. Eggs, sausage and potatoes on buffet were not very good -- dry and barely warm., Toaster didn't work properly. But cereals and rolls were good. Decaf coffee at coffee station not hot, but -- again -- if you ask, the friendly, and helpful staff will get you what you need. We have never had a noise issue here, and the newly-renovated rooms are very nice. I prefer a vanity in main hotel room, but renovation has removed these and placed them in bathrooms. Different tastes... I would not recommend restaurant for dinner, as we had a bad experience there. But staff throughout hotel is outstanding.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank jfz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 19 May 2014
Dear JFZ,

Thank you for your review of the Best Western InnTowner. We are so proud of our staff and glad you recognize their efforts.

It sounds like your experiences with our food service has been less than satisfactory, and for that we apologize. Your comments have been shared with the responsible managers. Your candor is much appreciated so that we may fix the problem.

We still have several rooms with vanities on the outside, so please request one specifically the next time you stay with us. We should have no problem accommodating your preference.

Thank you for being a frequent guest. We look forward to serving you again in the future!
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Additional Information about Best Western PLUS InnTowner

Property: Best Western PLUS InnTowner
Address: 2424 University Ave, Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner Madison)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western PLUS InnTowner 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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