I paid extra for the Highland Club room because it came with a private lounge serving drinks, appetizers and continental breakfast, all on a private floor. The hotel wasn't very full so they didn't bother to staff the lounge and sent us to the hotel bar with a couple of coupons. We did got to the bar in the evening, the bar tender was eating a hamburger, and two couples were exchanging custody of a preschooler. It wasn't pleasant. I complained that we didn't get the service we paid for, but the hotel staff were convinced that the coupons were adequate compensation. I really would have prefered the private lounge right outside my room, on the private floor they advertised and I paid for. It was really disappointing, particulary because the hotel saw my complaint as a non-issue.
- Official Description (provided by the hotel):
- This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Odigeo, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your BEST WESTERN PLUS Inntowner Madison reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Inntowner And The Highland Club Hotel Madison
- Best Western Madison
- Madison Best Western