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“Perfect Stay”

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Best Western PLUS InnTowner
Ranked #9 of 63 Hotels in Madison
Certificate of Excellence
Reviewed 7 July 2014

Stayed here to attend a wedding. Very nice room, comfy beds and all the conveniences of home. Breakfast buffet was awesome! Desk staff were extremely helpful and courteous in providing information and directions!

Stayed: July 2014, travelled with friends
Thank Bonnie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this reviewResponded 8 July 2014

Bonnie L,

We sincerely appreciate your kind words and I'll make sure they're passed along to our staff. I couldn't agree more about our breakfast - no stale donuts are allowed at the InnTowner - only fresh, hot food for starting your day! We'll be glad to have you back the next time you're in town.

Take Care,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club

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672 - 678 of 925 reviews

Reviewed 5 July 2014

I was extremely happy with my recent stay at the Best Western InnTowner in Madison, WI. The location is great near UW campus. Staff! were all extremely friendly and helpful. Great shuttle service to the Capital and State Street shopping. The rooms had all the comforts of home. The complimentary breakfast was delicious and had a great selection and I appreciated having access to fresh coffee all day.

Hallways were a little cool. I would highly recommend this hotel and look forward to returning soon.

  • Stayed: July 2014, travelled with family
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Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this reviewResponded 8 July 2014

Jane R,

Thank you for leaving a review! We're glad your stay in Madison was a success and we would be happy to have you as our guest again in the future. I'll be certain to pass your comments on to our staff - we are very proud of the work they do!

Warm Regards,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

This hotel, owned by OW, is clean, quiet and convenient to medical care. It is not within walking distance of the Capitol or the restaurant area surrounding it, but BW does offer a free shuttle; it is efficient, and the service is friendly. Patients at UW Hospital should book through Patient Services to receive a deeply-discounted rate.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank jfz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this reviewResponded 8 July 2014

Jfz,

Thank you for the review! We take a great deal of pride in being able to help our guests have a clean, comfortable place to see when they're going through what can be an otherwise stressful situation. I am glad you were able to take advantage of our shuttle service - it has been a favorite service amongst our guests for quite some time. When you're back in Madison, we'd be honored to have you stay with us again!

Best Regards,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

We recently stayed at the Best Western PLUS InnTowner in Madison, WI. I highly recommend it -- it was beautifully decorated, conveniently located near the UW campus, the staff and service were outstanding and the complimentary breakfast buffet was delicious. No rubber eggs or stale pastries -- really good, fresh food. The hotel price was reasonable - a very positive experience!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Pamala K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this reviewResponded 9 July 2014

Pamela K,

We are incredibly pleased that you took the time to leave us a review! We strive to provide the best value possible in the downtown Madison area. I will be passing your kind words on to our staff - we love seeing new feedback from our guests. We hope to have you back soon!

Thank You,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

PROS: Fairly close to UW medical school and VA hospital. Good shuttle service in their minivan. Nice free hot breakfast buffet. Great happy hour at their bar. Very reasonable price for the room (the non-refundable rate).

CONS: Traditional two bed room is small. The one chair in it barely fits (chair was partially broken and was not replaced after front desk said they would take care of it), Beds were comfortable but were high off the floor. Small bathroom.

Room Tip: On the weekend you can park for free by Picnic Point (about a mile away) and then take an enjoyable...
See more room tips
  • Stayed: June 2014, travelled with friends
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Thank GeographyGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this reviewResponded 2 October 2014

Dear Geography Guru,
Thank you for taking time to review the InnTowner on TripAdvisor! Future travelers are sure to appreciate your comments.
Picnic Point is an amazing place to get a good dose of nature right in the middle of our lovely city. It's even more enjoyable if you take the time to read about it's rich history. http://lakeshorepreserve.wisc.edu/visit/picnicpoint.htm Be sure to take the shuttle next time for even more convenience!
We look forward to having you stay with us again in the future.

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Reviewed 28 June 2014

Great location, wonderful staff and comfortable rooms. Good restaurants within walking distance. Handy to the Veterans Administration Hospital and Uni. of Wisconsin Hospital as well. Easy drive or cab ride downtown. I enjoyed my stay greatly.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank Walter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this reviewResponded 11 September 2014

Thank you for taking the time to write a review on TripAdvisor! The InnTowner is a great location for so many things! We are glad you enjoyed your stay.

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Reviewed 27 June 2014

I always stayed here when I came to UW Hospital for work because it's comfortable and a great value. The menu in the bar and restaurant is varied, and the relaxed atmosphere and attentive service, by bartenders like Peter Paez, is perfect after a stressful day.

  • Stayed: June 2014
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1  Thank MaadCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this reviewResponded 4 August 2014

Thank you for reviewing the InnTowner on TripAdvisor. We are so glad you return again and again! Peter is a real asset to the hotel and we will share your commendation with him.

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Additional Information about Best Western PLUS InnTowner

Address: 2424 University Ave, Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner Madison)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range: £106 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western PLUS InnTowner 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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