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“Extended stay at Best Western InnTowner, Madison WI”

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Best Western PLUS InnTowner
Ranked #9 of 63 Hotels in Madison
Certificate of Excellence
Pompano Beach, FL, United States
2 reviews
“Extended stay at Best Western InnTowner, Madison WI”
Reviewed 9 July 2014

We came for 3 days and stayed for 19 because my wife had an operation. The whole staff could not have been more caring and helpful during or stay. Their shuttle took us to the hospital and local stores for supplies. Very comfortable beds. Hotel is newly remodeled. Highland Club was wonderful for relaxing when I had the chance. Thank-you for making a stressful situation easier.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Craig F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this review, 10 July 2014
Craig F,

We're very glad that we could make your stay a comfortable one and leave you with one less thing to worry about. We are very happy about the recent renovations we have done and are pleased to hear that you are too! Thank you for taking the time out of your day to leave us a review, and we'll be happy to have you back the next time you're in town.

Thank You,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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880 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
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English first
Chippewa Falls, Wisconsin
2 reviews
Reviewed 9 July 2014

I stayed a number of times in June was really happy with the staff, the room and the restaurant. The renovations they have done are beautiful ,comfy beds, clean rooms, and very helpful staff. We will be staying there often when we come to Madison.

Room Tip: Upper floors are all quiet.
See more room tips
  • Stayed June 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
Thank Trish J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this review, 10 July 2014
Trish J,

We're glad you took the time to leave us a review! We have had great results with this recent renovation and are very excited moving forward. Can't wait to have you back the next time you're in Madison!

Until next time,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Butler
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 July 2014

We came with a group of 11 people for Motorcycle Wing Ding at Alliant Energy Center 4.6 miles away. They shuttled us and provided a cleaning station for the motorcycles(Very Nice). The breakfast buffet was outstanding and we even ate at their restaurant a couple nights and the food was very good. Rooms were nice. Swimming area was ok for inside accomodations. Staff was helpful getting around town.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Rick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this review, 8 July 2014
Rick C,

Thank you very much for taking the time to leave us a review. We had a fun week with all of the Gold Wing riders in town and we'll look forward to having you back the next time you're in Madison!

Best Regards,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wisconsin
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014

Stayed here to attend a wedding. Very nice room, comfy beds and all the conveniences of home. Breakfast buffet was awesome! Desk staff were extremely helpful and courteous in providing information and directions!

Stayed July 2014, travelled with friends
Helpful?
Thank Bonnie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this review, 8 July 2014
Bonnie L,

We sincerely appreciate your kind words and I'll make sure they're passed along to our staff. I couldn't agree more about our breakfast - no stale donuts are allowed at the InnTowner - only fresh, hot food for starting your day! We'll be glad to have you back the next time you're in town.

Take Care,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United States
Level 2 Contributor
6 reviews
5 hotel reviews
Reviewed 5 July 2014

I was extremely happy with my recent stay at the Best Western InnTowner in Madison, WI. The location is great near UW campus. Staff! were all extremely friendly and helpful. Great shuttle service to the Capital and State Street shopping. The rooms had all the comforts of home. The complimentary breakfast was delicious and had a great selection and I appreciated having access to fresh coffee all day.

Hallways were a little cool. I would highly recommend this hotel and look forward to returning soon.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this review, 8 July 2014
Jane R,

Thank you for leaving a review! We're glad your stay in Madison was a success and we would be happy to have you as our guest again in the future. I'll be certain to pass your comments on to our staff - we are very proud of the work they do!

Warm Regards,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sarasota, fl
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 July 2014

This hotel, owned by OW, is clean, quiet and convenient to medical care. It is not within walking distance of the Capitol or the restaurant area surrounding it, but BW does offer a free shuttle; it is efficient, and the service is friendly. Patients at UW Hospital should book through Patient Services to receive a deeply-discounted rate.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank jfz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this review, 8 July 2014
Jfz,

Thank you for the review! We take a great deal of pride in being able to help our guests have a clean, comfortable place to see when they're going through what can be an otherwise stressful situation. I am glad you were able to take advantage of our shuttle service - it has been a favorite service amongst our guests for quite some time. When you're back in Madison, we'd be honored to have you stay with us again!

Best Regards,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, United States
1 review
Reviewed 3 July 2014

We recently stayed at the Best Western PLUS InnTowner in Madison, WI. I highly recommend it -- it was beautifully decorated, conveniently located near the UW campus, the staff and service were outstanding and the complimentary breakfast buffet was delicious. No rubber eggs or stale pastries -- really good, fresh food. The hotel price was reasonable - a very positive experience!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Pamala K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick U, Front Office Manager at Best Western PLUS InnTowner, responded to this review, 9 July 2014
Pamela K,

We are incredibly pleased that you took the time to leave us a review! We strive to provide the best value possible in the downtown Madison area. I will be passing your kind words on to our staff - we love seeing new feedback from our guests. We hope to have you back soon!

Thank You,

-Nick U
Front Office Manager
Best Western PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western PLUS InnTowner

Property: Best Western PLUS InnTowner
Address: 2424 University Ave, Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner Madison)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western PLUS InnTowner 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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